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For Companies At a Glance
- Tasks: Shape customer experiences and provide top-notch service through calls and digital solutions.
- Company: Join a respected company dedicated to exceptional customer service and community impact.
- Benefits: Starting salary of £26,000, 29 days holiday, perks, and exciting progression opportunities.
- Why this job: Make a real difference in customer satisfaction while growing your career in a supportive environment.
- Qualifications: Strong communication skills and a customer-focused attitude; no prior experience needed.
- Other info: Enjoy bespoke training, social events, and a dynamic team atmosphere.
The predicted salary is between 15600 - 21600 £ per year.
Role Purpose
You will play a key role in shaping our client's customer experience while supporting our goal of being the most respected company within our market and community. Through exceptional communication and consistently delivering a high-quality service, you will help turn our customers into trusted advocates.
Key Accountabilities
- Responding to inbound calls and client enquiries with professionalism and expertise.
- Conducting outbound calls and client enquiries with professionalism and expertise.
- Servicing customers through various digital solutions including E-mail and Live Chat.
- Providing insurance quotations and solutions, with a focus on customer satisfaction.
- Offering guidance on our full suite of motor insurance products.
- Ensuring seamless service to build long-term relationships with our clients.
- Ensuring compliance with company policies and regulations.
- Communication will be core to your role.
- Other critical elements of this role include the ability to prioritise effectively as well as to identify and champion business improvement opportunities, removing any barriers to great performance.
- Build and maintain excellent, value‐adding working relationships with immediate colleagues across the Lexham Group to explore new ideas and developments alongside sharing best practice.
- Any other duties commensurate with the level of responsibility of this role.
Experience & Requirements
- No prior insurance experience is necessary, but strong communication and telephone skills are a must.
- A customer‐focused attitude, with attention to detail and the ability to learn quickly.
- Basic English, maths and computer proficiency and a commitment to delivering a high‐quality service.
- A proactive, solutions‐focused team player with excellent interpersonal skills.
- Strong attention to detail and analytical skills.
- Excellent communication and interpersonal skills.
- Proven ability to work under pressure and manage multiple priorities in a fast‐paced environment.
What We Offer
- Bespoke Inhouse Company Training, Supported by Accredited Continue & Begin Coaches.
- Starting salary of £26,000 per annum with the potential to boost your earnings and overtime pay.
- Access to Perkbox benefits, providing discounts and perks on everyday items and experiences.
- Generous 29 days of holiday, including public holidays, for a healthy work‐life balance.
- Exciting Progression opportunities in a fast‐growing, well‐established company.
- Pension Scheme.
- Discretionary Performance based Bonus.
- Social Events and more.
Customer Advisor employer: Lexham Insurance
Contact Detail:
Lexham Insurance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about connecting with customers, try role-playing common scenarios with friends or family. The more comfortable you are, the better you'll perform during interviews.
✨Tip Number 3
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and really want to be part of our team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Customer Advisor
Some tips for your application 🫡
Show Off Your Communication Skills: Since communication is key for the Customer Advisor role, make sure your written application reflects your ability to convey ideas clearly and professionally. Use straightforward language and keep it engaging!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to highlight how your skills and experiences align with the job description. We love seeing candidates who understand what we’re all about.
Highlight Customer Focus: We’re looking for someone with a customer-focused attitude. In your application, share examples of how you’ve gone above and beyond for customers in the past. This will show us you’re the right fit for our team!
Apply Through Our Website: Make sure to apply through our website for the best chance of getting noticed! It’s the easiest way for us to keep track of your application and ensures you’re considered for the role.
How to prepare for a job interview at Lexham Insurance
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand what makes a great customer experience and be ready to share examples of how you've provided excellent service in the past, even if it's from a different context.
✨Practice Your Communication Skills
Since communication is at the heart of this role, practice articulating your thoughts clearly and confidently. You might want to do mock interviews with friends or family, focusing on how you respond to questions about handling customer inquiries and resolving issues.
✨Familiarise Yourself with the Company
Research the company’s values, mission, and the specific products they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role and the company during the interview.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle difficult situations. Think of examples where you’ve successfully managed customer complaints or provided solutions, and be ready to discuss them in detail.
