At a Glance
- Tasks: Shape customer experiences and provide top-notch service through calls and digital solutions.
- Company: A respected company dedicated to excellence and community engagement.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Join a supportive team with a focus on respect and integrity.
- Why this job: Be the voice of our brand and turn customers into loyal advocates.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 25000 - 31200 £ per year.
ROLE PURPOSE: You will play a key role in shaping our client s customer experience while supporting our goal of being the most respected company within our market and community.
Through exceptional communication and consistently delivering a high-quality service, you will help turn our customers into trusted advocates.
As a Customer Advisor, you will be the first point of contact for potential and existing clients, confidently handling vehicle insurance quotations, general insurance enquiries, and customer service requests.
Using clear, professional communication, you will gather and record accurate information and ensure customers receive the best service tailored to their needs, guided by our core values of Customer Driven, Excellence, Respect and Integrity.
KEY ACCOUNTABILITIES * Responding to inbound calls and client enquiries with professionalism and expertise. * Conducting outbound calls and client enquiries with professionalism and expertise. * Servicing customers through various digital solutions including E-mail and Live Chat. * Providing insurance quotations and solutions, with a focus on customer satisfaction. * Offering guidance on our full suite of motor insurance products. * Ensuring seamless service to build long-term relationships with our clients. * Ensure compliance with company policies and regulations. * Communication will be core to your role * Other critical elements of this role includ...
Customer Advisor in Norfolk employer: Lexham Insurance Group
Join our dynamic finance team where your contributions as an Accounts Assistant will be valued and recognised. We foster a collaborative work culture that encourages personal growth and development, offering opportunities to enhance your skills in a supportive environment. Located in a vibrant area, we provide a unique chance to build meaningful relationships while working on impactful projects that shape the future of our finance operations.
