At a Glance
- Tasks: Shape customer experiences and provide top-notch service as a Customer Advisor.
- Company: Join a respected company dedicated to excellence and community.
- Benefits: Competitive salary, generous holiday, perks, and exciting progression opportunities.
- Other info: Enjoy bespoke training and a vibrant work culture with social events.
- Why this job: Make a real impact by turning customers into trusted advocates.
- Qualifications: Strong communication skills and a customer-focused attitude are essential.
The predicted salary is between 26780 - 26780 £ per year.
ROLE PURPOSE
You will play a key role in shaping our client’s customer experience while supporting our goal of being the most respected company within our market and community.
Through exceptional communication and consistently delivering a high-quality service, you will help turn our customers into trusted advocates.
As a Customer Advisor, you will be the first point of contact for potential and existing clients, confidently handling vehicle insurance quotations, general insurance enquiries, and customer service requests.
Using clear, professional communication, you will gather and record accurate information and ensure customers receive the best service tailored to their needs, guided by our core values of Customer Driven, Excellence, Respect and Integrity.
- KEY ACCOUNTABILITIES
- Responding to inbound calls and client enquiries with professionalism and expertise.
- Conducting outbound calls and client enquiries with professionalism and expertise.
- Servicing customers through various digital solutions including E-mail and Live Chat.
- Providing insurance quotations and solutions, with a focus on customer satisfaction.
- Offering guidance on our full suite of motor insurance products.
- Ensuring seamless service to build long-term relationships with our clients.
- Ensure compliance with company policies and regulations.
- Communication will be core to your role
- Other critical elements of this role include the ability to prioritise effectively as well as to identify and champion business improvement opportunities, removing any barriers to great performance.
- Build and maintain excellent, value-adding working relationships with immediate colleagues across the Lexham Group to explore new ideas and developments alongside sharing best practice.
- Any other duties commensurate with the level of responsibility of this role.
EXPERIENCE & REQUIREMENTS
- No prior insurance experience is necessary, but strong communication and telephone skills are a must.
- A customer-focused attitude, with attention to detail and the ability to learn quickly.
- Basic English, maths and computer proficiency and a commitment to delivering a high-quality service.
- A proactive, solutions focused team player with excellent interpersonal skills.
- Strong attention to detail and analytical skills
- Excellent communication and interpersonal skills
- Proven ability to work under pressure and manage multiple priorities in a fast-paced environment.
WHAT WE OFFER
- Bespoke Inhouse Company Training, Supported by Accredited Continue & Begin Coaches.
- Starting salary of £26,780 per annum with the potential to boost your earnings and overtime pay.
- Access to Perkbox benefits, providing discounts and perks on everyday items and experiences.
- Generous 29 days of holiday, including public holidays, for a healthy work-life balance.
- Exciting Progression opportunities in a fast-growing, well-established company.
- Pension Scheme.
- Discretionary Performance based Bonus.
- Social Events and more
Customer Advisor employer: Lexham Insurance Group
Join our dynamic finance team where your contributions as an Accounts Assistant will be valued and recognised. We foster a collaborative work culture that encourages personal growth and development, offering opportunities to enhance your skills in a supportive environment. Located in a vibrant area, we provide a unique chance to build meaningful relationships while working on impactful projects that shape the future of our finance operations.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Lexham Insurance Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Lexham Insurance Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Lexham Insurance Group:Your cover letter is your chance to shine! Tell us why you want to work at Lexham Insurance Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Lexham Insurance Group!
How to prepare for a job interview at Lexham Insurance Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
