At a Glance
- Tasks: Deliver exceptional service and create memorable experiences for guests at our vibrant venues.
- Company: Join the award-winning Liverpool Experience Campus, a hub for world-class events.
- Benefits: Enjoy enhanced holidays, premium healthcare, and a supportive wellbeing strategy.
- Other info: Join a diverse team committed to inclusivity and personal growth.
- Why this job: Be the friendly face of our venues and make a real impact on guest experiences.
- Qualifications: Experience in hospitality or customer service, with strong organisational skills.
The predicted salary is between 26299 - 26299 £ per year.
Liverpool Experience Campus operates the city's waterfront event campus, including the M&S Bank Arena, Liverpool Experience Campus, and Exhibition Centre Liverpool. We are currently looking for a proactive and experienced Guest Experience Advisor to join our team and play a key role in delivering exceptional service to our visitors, clients, exhibitors, and internal teams.
Company Benefits:
- An enhanced holiday scheme which increases with length of service.
- An excellent pension scheme is available.
- Access to a premium health care policy, including an employee assistant line and contributions towards medical costs.
- Enhanced maternity, paternity, and adoption leave schemes.
- An excellent occupational sick pay scheme.
- Free onsite parking in the city centre.
- Employee Reward Platform.
- A dedicated wellbeing strategy to support staff.
About the Role:
As a Guest Experience Advisor, you'll be based across our Guest Experience and Business Centre desks, acting as a central point of contact for a wide range of queries and needs. Your role will be pivotal in upholding our five-star standards.
Main duties include:
- Provide a warm, professional welcome to all visitors.
- Co-ordinate internal meetings and ensure they are delivered to a 5-star standard.
- Ensure all visitors have the correct accreditation for site access.
- Create schedules and manage bespoke digital content for internal meetings.
- Actively promote and upsell our Exhibitor services.
The ideal candidate will have experience in the events or hospitality sector, or a strong background in customer service. We're looking for someone who:
- Has enthusiasm and a passion for the events industry.
- Is highly organised and adaptable, with great attention to detail.
- Brings a collaborative spirit and thrives in a team environment.
- Communicates with honesty and professionalism.
- Embraces opportunities for personal and professional growth.
- Treats everyone with respect and helps create an inclusive atmosphere.
- Finds joy in delivering exceptional service to every guest.
If you are a hardworking and committed professional ready to contribute to our continued success, we would love to hear from you. Join us at Liverpool Experience Campus and be part of something extraordinary.
Please note, we may close this vacancy before the stated closing date if we receive sufficient applications. Therefore, if you are interested, please submit your application form as soon as possible.
Equality, Diversity and Inclusion:
Liverpool Experience Campus promotes equal opportunities and is committed to having an inclusive workforce where everybody feels respected and diversity is celebrated. We strongly encourage applications from suitably qualified candidates from all members of the community.
Service Advisor in Liverpool employer: LEX
At Liverpool Experience Campus, we pride ourselves on being an award-winning venue that places our people at the heart of everything we do. With a strong commitment to employee wellbeing, competitive benefits including enhanced holiday and pension schemes, and a focus on personal and professional growth, we foster a collaborative and inclusive work culture. Join us in delivering exceptional guest experiences while contributing to our mission of making a positive impact in the community and environment.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in Liverpool
✨Tip Number 1
Get to know the company! Research Liverpool Experience Campus and its events. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice your pitch! Be ready to explain why you're the perfect fit for the Guest Experience Advisor role. Highlight your customer service skills and any relevant experience in events or hospitality to make a lasting impression.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Liverpool Experience Campus family. Don’t wait too long, though – spots fill up fast!
We think you need these skills to ace Service Advisor in Liverpool
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the events industry shine through. We want to see that you genuinely care about delivering exceptional service and creating memorable experiences for our guests.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience in customer service or the events sector. We love seeing how your skills align with what we're looking for, so don’t hold back!
Be Professional Yet Friendly:Remember, as a Guest Experience Advisor, you'll be the friendly face of our venues. Your application should reflect that balance of professionalism and warmth. Use a friendly tone while keeping it polished.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way to ensure we receive your details directly and can consider you for this exciting opportunity at Liverpool Experience Campus!
How to prepare for a job interview at LEX
✨Know the Venue Inside Out
Before your interview, take some time to research Liverpool Experience Campus and its offerings. Familiarise yourself with their events, services, and values. This will not only show your enthusiasm but also help you answer questions more effectively.
✨Showcase Your Customer Service Skills
As a Guest Experience Advisor, exceptional service is key. Prepare examples from your past experiences where you went above and beyond for a customer. Highlight your ability to create memorable experiences, as this aligns perfectly with the role.
✨Demonstrate Team Spirit
This role requires collaboration, so be ready to discuss how you work well in a team. Share specific instances where you contributed to a team’s success or helped resolve conflicts. This will illustrate your ability to thrive in a collaborative environment.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions prepared that show your interest in the role and the company. Inquire about their future events or how they maintain their five-star standards. This demonstrates your genuine interest and helps you assess if it’s the right fit for you.
