At a Glance
- Tasks: Deliver exceptional service and create memorable experiences for guests at our vibrant venues.
- Company: Join the award-winning Liverpool Experience Campus, a hub for world-class events.
- Benefits: Enjoy enhanced holidays, premium healthcare, and a supportive wellbeing strategy.
- Other info: Join a diverse team committed to inclusivity and personal growth.
- Why this job: Be the friendly face of our venues and make a real impact on guest experiences.
- Qualifications: Experience in events or hospitality and a passion for customer service.
The predicted salary is between 26299 - 26299 £ per year.
Guest Experience Campus operates the city's waterfront event campus, including the M&S Bank Arena, Liverpool Experience Campus, and Exhibition Centre Liverpool, as well as ticketing agency Ticket Quarter and the Pullman Liverpool Hotel. We have successfully staged a wide array of national and international events, developing our offer over the last decade to that of a world-class provider of venue and event services.
We are currently looking for a proactive and experienced Guest Experience Advisor to join our team and play a key role in delivering exceptional service to our visitors, clients, exhibitors, and internal teams. You'll be the friendly face of our venues, helping to ensure every guest receives a warm welcome and a memorable experience.
Company Benefits
- An enhanced holiday scheme which increases with length of service.
- An excellent pension scheme is available.
- Access to a premium health care policy, which includes an employee assistant line, contributions towards a wide range of medical costs, such as dental and optical and staff discounts.
- Enhanced maternity, paternity and adoption leave schemes.
- An excellent occupational sick pay scheme.
- Free onsite parking right in the heart of the city centre.
- Employee Reward Platform.
- A dedicated wellbeing strategy to support staff when at work.
- 25 Qualified Mental Health First Aiders on site.
Liverpool Experience Campus is a place where you can truly make a difference. Some of the wonderful things we have achieved include:
- Disability Confident Employer
- Sunflower Friendly Business
- Member of the Fair Employment Charter
- Real Living Wage employer
- Social value impact plan - last year we contributed over £6.4m
- Green Meetings Gold Standard
- Sustainability Strategy
- Positively influencing biodiversity in the grounds of our campus, we have 3 beehives
- Carbon Neutral Campus
- Accessibility Strategy
- AccessAble Guide
About the Role
As a Guest Experience Advisor, you'll be based across our Guest Experience and Business Centre desks, acting as a central point of contact for a wide range of queries and needs. Your role will be pivotal in upholding our five-star standards.
Main duties of this role include:
- Provide a warm, professional welcome to all visitors across our venues.
- Co-ordinate internal meetings and ensure they are delivered to a 5 standard.
- Ensure all visitors have the correct accreditation for site access.
- Create schedules and manage bespoke digital content for internal meetings, on a daily basis.
- Actively promote and upsell our Exhibitor services, maximising revenue opportunities and facilitating the client and exhibitor invoicing process.
The ideal candidate will have experience in the events or hospitality sector, or a strong background in customer service. Experience coordinating and supporting internal meetings would also be desirable.
We're looking for someone who:
- Has enthusiasm and a passion for the events industry.
- Is highly organised and adaptable, with great attention to detail.
- Brings a collaborative spirit and thrives in a team environment.
- Communicates with honesty and professionalism.
- Embraces opportunities for personal and professional growth.
- Treats everyone with respect and helps create an inclusive and welcoming atmosphere.
- Finds joy in delivering exceptional service to every guest.
If you have drive, passion, ambition and wish to play a part in The Liverpool Experience Campus's continuing success story, this could be just the job for you. If you are a hardworking and committed professional ready to contribute to our continued success, we would love to hear from you.
Join us at Liverpool Experience Campus and be part of something extraordinary.
Please note, we may close this vacancy before the stated closing date if we receive sufficient applications for the position. Therefore, if you are interested in this position, please submit your application form as soon as possible.
Closing Date: Monday, 15 June 2026
Interview Date: W/C 22 June 2026
Equality, Diversity and Inclusion
Liverpool Experience Campus knows the value of having a diverse and representative team across our organisation. We promote equal opportunities and are committed to having an inclusive workforce where everybody feels respected, treated fairly, and diversity is celebrated. As such, we strongly encourage and welcome applications from suitably qualified candidates from all members of the community regardless of age, disability, gender reassignment, marriage and civil partnership, race, religion, belief or sexual orientation.
Advisor in Liverpool employer: LEX
At Liverpool Experience Campus, we pride ourselves on being an award-winning venue that places our people at the heart of everything we do. With a strong commitment to employee wellbeing, competitive benefits including enhanced holiday and pension schemes, and a vibrant work culture that fosters personal and professional growth, we offer a unique opportunity for Guest Experience Advisors to thrive in a dynamic environment while contributing to the success of world-class events in the heart of Liverpool.
StudySmarter Expert Advice🤫
We think this is how you could land Advisor in Liverpool
✨Tip Number 1
Get to know the company! Research Liverpool Experience Campus and its events. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice your pitch! Be ready to explain why you're the perfect fit for the Guest Experience Advisor role. Highlight your customer service skills and any relevant experience in events or hospitality to make a lasting impression.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Liverpool Experience Campus family. Don’t wait too long, though – spots fill up fast!
We think you need these skills to ace Advisor in Liverpool
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the events industry shine through. We want to see that you’re not just looking for a job, but that you genuinely care about delivering exceptional experiences for our guests.
Tailor Your Application:Make sure to customise your application to highlight relevant experience in customer service or hospitality. We love seeing how your skills align with what we do at Liverpool Experience Campus, so don’t hold back!
Be Professional Yet Friendly:Remember, as a Guest Experience Advisor, you'll be the friendly face of our venues. Your application should reflect that balance of professionalism and warmth. Use a friendly tone while keeping it polished and respectful.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way to ensure it gets to us quickly and securely. Plus, you’ll find all the details you need right there!
How to prepare for a job interview at LEX
✨Know the Venue Inside Out
Before your interview, take some time to research Liverpool Experience Campus and its various venues. Familiarise yourself with their events, services, and values. This will not only show your enthusiasm but also help you answer questions more effectively.
✨Showcase Your Customer Service Skills
As a Guest Experience Advisor, exceptional service is key. Prepare examples from your past experiences where you went above and beyond for a customer. Highlight your ability to create memorable experiences, as this aligns perfectly with the role's requirements.
✨Demonstrate Team Spirit
This role thrives on collaboration, so be ready to discuss how you've worked successfully in teams before. Share specific instances where your teamwork led to positive outcomes, showcasing your adaptability and communication skills.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions prepared. Inquire about the team culture, upcoming events, or how they measure success in guest experience. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
