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For Companies At a Glance
- Tasks: Lead the management of Bingham Arena, ensuring top-notch customer service and financial performance.
- Company: Join Lex Leisure, a growing leader in leisure services dedicated to community engagement and inclusivity.
- Benefits: Enjoy free gym membership, annual leave, employee discounts, and career progression opportunities.
- Why this job: Make a real impact in your community while developing your skills in a dynamic environment.
- Qualifications: Experience in team management, budget oversight, and ideally, leisure facility management is required.
- Other info: Apply early as interviews are ongoing; closing date is March 15, 2025.
The predicted salary is between 32000 - 42000 £ per year.
VACANCY
Centre Manager
Bingham Arena, Nottingham
Salary up to 38k plus performance bonus
This is an outstanding career opportunity with a market leader committed to providing a diverse and meaningful range of leisure and culture-related activities for the local communities in which we serve.
Rushcliffe’s newest site Bingham Arena opened in February 2023 and is part of a contract located in South Nottinghamshire, which includes Rushcliffe Arena, Cotgrave Leisure Centre, Keyworth Leisure Centre and Toot Hill Sports Centre.
Reporting to the Contract Manager, the Centre Manager position will be responsible for all aspects of the management of the centre, managing a team of staff, ensuring customer service and developing the overall financial performance and profitability of the business.
The Opportunity
- We are looking for a Centre Manager to take responsibility for the effective management and operation of the recently opened Bingham Arena.
- A specific focus of the role will be to ensure high standards of customer service and satisfaction are delivered whilst enhancing safe and enjoyable usage of the facilities.
- The post holder will ensure that the service provided meets the requirements of the client as defined within the service specification as well as consistently driving the commercial performance for the centre.
- This position will allow you to develop your skills and reputation whilst enhancing safe and enjoyable usage of the facilities. Leading business recovery post national enforced lockdowns with the aim to further increase usage and profitability.
- You will manage and develop your staff to meet customer and operational requirements further developing a dynamic, responsive and customer focused team through your communication and management styles.
- To ensure the highest possible standards of health & safety and customer care are delivered consistently.
The Person
- Will be able to demonstrate a proven record of managing teams of staff, be commercially focused and have an understanding of budget management, whilst consistently developing and improving operational procedures.
- It is essential that you possess excellent communication, customer and client liaison skills.
- Flexibility and commitment to customer service are essential.
- Ideally have experience of managing both wet and dry leisure facilities.
- Ideally have experience of events management.
- Experience or awareness of Local Authority contract management is preferred.
- Ideally you will have a recognised qualification in leisure management, Sports Development or a related subject preferably to degree level or NVQ 3.
What can Lex Leisure offer you?
- Incremental annual leave
- Free gym membership for you and a nominated person
- Employee health cash plan
- Employee discount portal – discounts on travel bookings, high street vouchers, gift cards, cinema tickets, days out, leisure activities and your day to day spending
- Cycle to Work scheme
- Pension Scheme
- Company sick pay
- Career progression
- Training and development
Lex Leisure is a well established business that is continuously growing. Successful applicants can look forward to joining a company that can offer career prospects and believes in investing in its people.
How to Apply
Please apply with a letter of application and CV to (url removed). If you are interested in applying for this role, we suggest that you do so at the earliest opportunity to avoid disappointment as interviews will be held throughout the process and we reserve the right to end the closing date earlier than advertised. Please note that if you have not received correspondence within 21 days then please assume your application has been unsuccessful on this occasion.
Closing Date
- 15th March 2025
About Lex Leisure
Lex Leisure seeks to operate leisure venues on a commercial basis with a view to generating a surplus that can be used for our principal objective of supporting those who are disabled, physically or mentally or who require support or bespoke care plans to stay physically active. Lex Leisure, working with key partners, wants to empower disabled people to take a more active role in all aspects of sport and physical activity and for our facilities to be more inclusive and to provide a greater range of sporting opportunities for disabled people.
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Centre Manager - Bingham Arena employer: Lex Leisure
Contact Detail:
Lex Leisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Centre Manager - Bingham Arena
✨Tip Number 1
Familiarize yourself with the specific needs and expectations of the Bingham Arena. Understanding the local community's preferences and how the arena can serve them will show your commitment to customer satisfaction.
✨Tip Number 2
Highlight any previous experience you have in managing leisure facilities, especially if it includes both wet and dry areas. This will demonstrate your capability to handle the diverse operations at Bingham Arena.
✨Tip Number 3
Prepare to discuss your strategies for enhancing customer service and operational efficiency. Think about specific examples where you've successfully improved these areas in past roles.
✨Tip Number 4
Showcase your leadership style and how you develop teams. Be ready to share how you motivate staff and ensure they meet customer and operational requirements effectively.
We think you need these skills to ace Centre Manager - Bingham Arena
Some tips for your application 🫡
Tailor Your Cover Letter: Make sure to customize your cover letter to highlight your experience in managing teams and your understanding of customer service. Mention specific examples that demonstrate your ability to enhance customer satisfaction and operational performance.
Highlight Relevant Experience: In your CV, emphasize any previous roles where you managed leisure facilities or events. Include details about your budget management experience and how you have improved operational procedures in past positions.
Showcase Communication Skills: Since excellent communication is essential for this role, provide examples in your application that showcase your ability to liaise with clients and staff effectively. This could include instances where you resolved conflicts or improved team dynamics.
Express Your Commitment to Customer Service: Clearly articulate your commitment to delivering high standards of customer care. You might want to include any relevant training or qualifications that support your dedication to enhancing customer experiences in leisure settings.
How to prepare for a job interview at Lex Leisure
✨Showcase Your Leadership Skills
As a Centre Manager, you'll be responsible for managing a team. Be prepared to discuss your previous experiences in leading teams, how you motivate staff, and any specific strategies you've used to enhance team performance.
✨Demonstrate Customer Service Excellence
Customer satisfaction is key in this role. Share examples of how you've successfully handled customer complaints or improved service delivery in past positions. Highlight your commitment to creating a positive experience for all users of the facility.
✨Understand Financial Management
Since the role involves budget management and improving profitability, be ready to talk about your experience with financial oversight. Discuss any relevant metrics you've used to measure success and how you've driven financial performance in previous roles.
✨Familiarize Yourself with Local Authority Contracts
Having knowledge of local authority contract management is preferred. Research Lex Leisure's partnerships and be prepared to discuss how you can contribute to maintaining and enhancing these relationships while ensuring compliance with service specifications.
