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- Tasks: Welcome visitors, manage bookings, and provide top-notch customer service at our Leisure Centre.
- Company: Join the vibrant team at Torbay Leisure Centre in beautiful Paignton.
- Benefits: Flexible hours, friendly environment, and the chance to meet new people every day.
- Why this job: Be the face of fun and fitness while gaining valuable experience in customer service.
- Qualifications: Great communication skills and a passion for helping others.
- Other info: Dynamic role with opportunities to learn and grow in a lively setting.
The predicted salary is between 1200 - 1600 £ per month.
The Receptionist has a varied and interesting role. The activities in a Leisure Centre are wide ranging and the involvement with people is continuous. This allows for an exciting day, using your skills on a diverse range of jobs.
Primary objectives for the Receptionist will be:
- To ensure that all the people who enter the Leisure Centre receive a friendly, polite and efficient service
- To create a favourable first impression of the Leisure Centre
- To have a good range of knowledge regarding the Leisure Centre
The Receptionist will focus day to day on the following tasks:
- To work individually or as part of a team to ensure that customers' needs are understood and met.
- To ensure a warm friendly and professional service with high standard of customer care at all times in order to generate customer loyalty.
- To assist the customers with their booking requirements and receive payments for use of the centre's facilities.
- To answer telephone calls efficiently and effectively within the company standards.
- To have a good understanding of the Parkwood social media platforms, including website and app so you can assist customers with any issues.
- To be able to control customers entering the Leisure Centre, issuing receipts where required.
- To be aware of all relevant Health and Safety policies/procedures for the Leisure Centre, to constantly enforce them with the public where necessary and to raise any concerns to management.
- To follow the financial procedures with regards to cash handling and reconciliation of monies.
- To operate the communication systems at the Leisure Centre, such as public address system & telephones.
- To communicate messages effectively to the rest of the leisure centre team.
- To follow the procedures for new gym memberships and swimming lesson courses.
- To operate a computerised front of house system which includes different booking systems and process payments for point of sale products.
- To promote and control items for resale and hire.
- To deal with customer complaints or comments as per the company procedures.
- To keep reception clean, tidy and a pleasant environment in which to work.
- To undertake any other duties as may be required to assist in the running of the Centre.
Casual Receptionist - Paignton, Devon employer: Lex Leisure CIC
Contact Detail:
Lex Leisure CIC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual Receptionist - Paignton, Devon
✨Tip Number 1
Get to know the Leisure Centre inside out! Familiarise yourself with all the facilities and services we offer. This way, when you chat with potential employers, you can show off your knowledge and enthusiasm for the role.
✨Tip Number 2
Practice your customer service skills! Since the role is all about interacting with people, try role-playing different scenarios with friends or family. This will help you feel more confident when dealing with customers during your interview.
✨Tip Number 3
Don’t underestimate the power of a friendly smile! When you walk into the interview, be warm and approachable. First impressions matter, and showing your personality can make you stand out from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at the Leisure Centre. Let’s get you that job!
We think you need these skills to ace Casual Receptionist - Paignton, Devon
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a touch of warmth and friendliness that reflects the role of a Casual Receptionist.
Tailor Your Application: Make sure to tailor your application to the job description. Highlight your customer service skills and any relevant experience that shows you can create a welcoming environment at the Leisure Centre.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so make sure your skills and experiences are easy to read and understand.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Lex Leisure CIC
✨Know the Leisure Centre Inside Out
Before your interview, make sure you research the Leisure Centre thoroughly. Familiarise yourself with its facilities, services, and any recent news or events. This knowledge will not only impress the interviewer but also show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
As a Casual Receptionist, you'll be the first point of contact for customers. Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to help someone, as this will highlight your ability to create a friendly and efficient service.
✨Practice Common Interview Questions
Anticipate questions related to handling customer complaints, managing bookings, and working as part of a team. Practising your responses will help you feel more confident during the interview. Consider role-playing with a friend to get comfortable with your answers.
✨Dress the Part and Be Professional
Even though it's a casual position, dressing smartly can make a great first impression. Aim for a neat and professional appearance that reflects the welcoming environment of the Leisure Centre. Remember, you want to convey that you take the role seriously and are ready to represent the centre well.
