At a Glance
- Tasks: Manage operations at Erith Leisure Centre, ensuring high standards of customer service and safety.
- Company: Join Lex Leisure, a market leader in leisure and culture activities.
- Benefits: Enjoy a competitive salary, generous leave, free gym membership, and employee discounts.
- Other info: Flexible shifts with opportunities for career progression and professional development.
- Why this job: Develop your skills while making a positive impact on the community's leisure experience.
- Qualifications: Strong communication skills and experience in team management; leisure management qualifications preferred.
The predicted salary is between 32000 - 32000 £ per year.
Fixed Term 6 months contract
Salary £32,000
This is an outstanding career opportunity with a market leader committed to providing a diverse and meaningful range of leisure and culture related activities for the local communities in which we serve. We are seeking an Operations Manager to assist in the effective management and operations of the centre and ensure that the high standards of customer services are set and maintained.
The Opportunity
- This position will allow you to develop your skills and reputation whilst enhancing safe and enjoyable usage of the facilities whilst increasing profitability.
- You will manage and develop your staff to meet customer and operational requirements creating a dynamic, responsive and customer focused team through your communication and management styles.
- To ensure the highest possible standards of health & safety and customer care are delivered within the Centre.
- To develop and promote an exciting, innovative leisure programme in order to increase the usage and profitability of the Centre.
- To assume shift management responsibility for the centre to maximise the total performance of the centre and maintain the highest standards of customer care.
- To assist the Centre Manager in financial planning and budget setting to maximise the profitability of the business.
- To organise and manage the Duty Manager team and their areas of responsibility.
- To deputise in the absence of the Centre Manager.
The Person
- It is essential that you possess excellent communication, customer and client liaison skills.
- Ideally you will have a NPLQ, PPO and a recognised qualification in leisure management.
- The successful applicant will need to be able to demonstrate extensive knowledge of the leisure industry.
- Candidates will be able to demonstrate a proven record of managing teams of staff, be commercially focused and have an understanding of financial forecasts and budget management, whilst consistently developing and improving operational procedures.
- Flexibility and commitment to customer service are essential.
- You will be required to work on a rotating shift pattern which includes early mornings, evenings and weekends.
- Will promote and encourage a strong health and safety culture throughout the centre.
- Will deputise for the Centre Manager as requested.
- Will undertake any other duties as may be required by the Centre Manager to ensure that the business objectives of the contract are achieved.
What can Lex Leisure offer you?
- Competitive salary
- Generous annual leave
- Free gym membership for you and a nominated person
- Employee health cash plan
- Employee discount portal - discounts on travel bookings, high street vouchers, gift cards, cinema tickets, days out, leisure activities and your day to day spending
- Cycle to Work scheme
- Pension Scheme
- Company sick pay
- Career progression
- Training and development
Lex Leisure is a well established business that is continuously growing. Successful applicants can look forward to joining a company that can offer career prospects and believes in investing in its people.
Locations
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager - Erith, London
✨Get Your Foot in the Door with Walk-Ins
In the hospitality and food service game, a personal touch goes a long way. Instead of waiting for listings, why not walk into local restaurants, cafes, or hotels? Bring your best smile and a CV, and show them that you're eager to join their team right on the spot!
✨Tap into Seasonal Hiring Trends
With temporary roles often popping up during busy seasons, like summer or festive times, keep an eye out for openings as these businesses ramp up. Joining local community groups on social media can also help you stay ahead of the game: think pop-up events, seasonal fairs, or any openings in your area!
✨Utilise Your Network in the Industry
We all know people in the hospitality world, right? Now's the time to message those friends or acquaintances who might already be working in restaurants or bars. They could give you the insider scoop on who’s hiring or even put in a good word for you – it’s all about that inside connection!
✨Apply Through Us for Quick Visibility
Don't forget you can apply for temporary roles directly through our website! It’s not just about the big chain restaurants; many smaller, local places look there for quick hires. Plus, it helps us get you on the radar of employers looking for passionate workers like you, so what are you waiting for?
We think you need these skills to ace Operations Manager - Erith, London
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality-food-service game, your ability to connect with customers is key. Make sure to highlight any relevant experience in your CV, like working in cafes or restaurants, and emphasise your skills in teamwork and communication. Don't forget to mention any customer service training or certifications you've got under your belt!
Flexibility is Your Best Friend:Since this is a temporary role, you'll want to showcase your flexibility in your application. In your cover letter, mention your availability and willingness to work various shifts, including weekends or holidays. Employers love knowing they can rely on you during busy periods!
Bring Your Personality to the Front:In hospitality, it's not just about what you can do; it's about who you are! Let your personality shine through in your cover letter. A warm, engaging tone can really make your application stand out and show your potential to create a welcoming atmosphere for customers.
Include Relevant References:References can make a huge difference in the hospitality-field. Consider including a couple of references from previous employers or colleagues in your CV who can vouch for your customer service skills and ability to thrive in fast-paced environments. This adds credibility and elevates your application!
How to prepare for a job interview at Lex Leisure CIC
✨Show Off Your Customer Service Skills
In the hospitality-food-service sector, it's all about the customer experience. Be ready to discuss specific examples where you've gone above and beyond for a customer or handled a difficult situation. They’ll appreciate knowing that you can keep your cool and maintain a positive attitude even when things get a bit hectic!
✨Know Your Menu Inside and Out
Whether you're applying for a temporary role as a server or in the kitchen, it’s important to familiarise yourself with the menu and any signature dishes they serve at Lex Leisure CIC. During the interview, they might ask about your food and drink recommendations, so having a few tasty suggestions up your sleeve will show you're genuinely interested in contributing to the team.
✨Emphasise Your Flexibility
Temporary roles often require a bit of juggling with shifts and responsibilities. Be sure to convey your willingness to adapt and take on different roles as needed. Share instances where you’ve quickly switched tasks or taken the initiative to help out your colleagues, showing that you're a team player.
✨Dress the Part and Exude Personality
In hospitality, first impressions matter! Even for a temporary position, donning smart-casual attire can set the right tone. Plus, don't hold back on your personality – let your enthusiasm shine through, as they’re looking for someone who can mesh well with the team and create a welcoming atmosphere for guests.
