At a Glance
- Tasks: Manage a vibrant leisure centre, ensuring top-notch customer care and safety standards.
- Company: Join a fast-growing leisure management company with a fun and supportive culture.
- Benefits: Gain valuable experience, training opportunities, and a pathway to a rewarding career.
- Other info: Dynamic role with opportunities for personal growth and development.
- Why this job: Kickstart your career in leisure management while making a positive impact on the community.
- Qualifications: Desirable qualifications in Leisure Management or related fields; First Aid and Lifeguard certifications required.
Fixed Term Trainee Duty Manager - Paignton, Devon
Job Type: Full Time - 40 hours per week
The Trainee Duty Manager position is a key position in the Company. Carrying out continuous customer and staff relations services, the position provides the postholder with a genuinely rewarding experience and provides a springboard to a leisure management career in one of the most attractive and fast growing leisure management companies.
Primary objectives for the Trainee Duty Manager will be:
- To ensure the highest possible standards of Health and Safety and customer care within the Centre.
- To develop and promote an exciting, innovative leisure programme in order to increase the usage and profitability of the Centre.
- To assume shift management responsibility for the centre to maximise the total performance of the centre and maintain the highest standards of customer care.
- To work closely with a current Duty Manager, gaining valuable experience and knowledge.
The Trainee Duty Manager will focus day to day on the following tasks:
- To ensure the provision of a clean, high quality facility and exciting and innovative Leisure Centre programmes.
- To act as a member of the Leisure Centre Management Team on a shift rota system, during opening hours of the Centre.
- To ensure all Health and Safety procedures and responsibilities are carried out at all times.
- To deputise for the Centre Manager as requested.
- To assist the Contract Manager/Centre Manager/Duty Managers in providing appropriate staff training and development.
- To ensure that the objectives of the contract are achieved and the appropriate financial systems and procedures are implemented.
- To be responsible for the provision of teaching and coaching courses for all areas of the operation, including recruitment and maintenance of a register of qualified coaches.
- To identify and assess the feasibility of new activities which the Centre could provide.
- To ensure all staff are kept informed of the Centre's activities and special events.
- To achieve maximum levels of participation in all courses and activities. Monitoring cost effectiveness and highlighting and rectifying areas of low performance.
- To produce performance records, statistics, targets and reports for programming and associated activities.
- To assist in the marketing and publicity of all activities and events and develop distribution networks for promotional materials and merchandising of products.
- To ensure sufficient staff are available for the safe, high quality functioning of the Centre.
- To assist in the management of the Leisure Centre's quality assurance systems and procedures.
- To coach and teach as required and generally assist with the running of events.
- To act as a main key holder for the Centre and be responsible for opening and closing of the building and emergency call-outs.
- To undertake any regulatory requirements.
- To be responsible and accountable for cash handling as required.
- To undertake any other duties as may be required by the Contract Manager to ensure that the business objectives of the contract are achieved.
Qualifications, Knowledge and Skills
It will be desirable that the post holder has a recognised qualification in Leisure Management, Sports Development or related subject.
The successful candidate will preferably have knowledge and skills in the Leisure or a related industry in a small/medium sized enterprise.
A First Aid at Work Qualification and National Pool Lifeguard Qualification are essential. A recognised Pool Plant Operators qualification is desirable or must be obtained within a set period if not held.
Personal
Among the personal characteristics sought the applicant:
- Will be able to gain acceptance and respect from clients and the teams involved.
- Will be able to build strong relationships with customers, clients and employees.
- Will be able to communicate at different levels of the organisation, both listen and direct.
- Will be able to meet the demands of the role by working additional hours when required.
- Will be able to demonstrate clear identification with all customer requirements.
- Will be able to maintain and, be committed to good employee relations and deliver quality training.
- Will be able to learn and develop the knowledge necessary to become a Duty Manager.
- Will be able to perform recreation assistant duties when required.
DBS
The position of Trainee Duty Manager may be classed as a regulated post and therefore may require a DBS Disclosure. Where the individual does not hold already hold a DBS Disclosure, it may be necessary for the postholder to be submitted for a DBS check.
Fixed Term Trainee Duty Manager - Paignton, Devon in Brixham employer: Lex Leisure CIC
At Torbay Leisure Centre, we pride ourselves on fostering a vibrant and supportive work culture that prioritises employee well-being and professional growth. As an Aqua Fit Instructor, you'll enjoy competitive pay, flexible working hours, and the opportunity to inspire others in a community-focused environment, all while working in a state-of-the-art facility located in the beautiful Torbay area. Join us to make a meaningful impact on our members' fitness journeys and be part of a team that values excellence in customer service and personal development.
StudySmarter Expert Advice🤫
We think this is how you could land Fixed Term Trainee Duty Manager - Paignton, Devon in Brixham
✨Get Hands-On Experience
Since you’re going for a trainee role in the hospitality-food-service sector, look for ways to gain practical experience. Volunteer at local events or pop-up restaurants. Not only does this give you a taste of the industry, but it’s a great way to meet people and show you’re passionate about getting your foot in the door.
✨Visit Local Dining Hotspots
Don’t be shy – visit local restaurants, cafes, and bars! Drop in, chat with staff, and express your interest in trainee positions. Many places look for motivated trainees who are eager to learn and might even hire from walk-ins. Plus, you'll get a feel for the atmosphere and see where you might fit best.
✨Connect with Hospitality Colleges
Reach out to hospitality schools or colleges in your area. They often have partnerships with local businesses and can help connect you with trainee opportunities. They might also host job fairs or industry events that can be great for networking and meeting potential employers.
✨Apply Directly Through Our Website
When you're ready to apply, make sure you do it through our website at Lex Leisure CIC. We often list trainee opportunities exclusively there, and it's a great way to stand out. Plus, our team values direct applications, so you don’t want to miss out on a chance to impress us!
We think you need these skills to ace Fixed Term Trainee Duty Manager - Paignton, Devon in Brixham
Some tips for your application 🫡
Highlight Your Customer Service Skills:In the hospitality-food-service industry, your ability to connect with customers is key. Make sure to showcase any previous service experience in your CV or cover letter, whether it's from part-time jobs, volunteering, or even school projects. Let your enthusiasm for making a positive dining experience really shine through!
Mention Relevant Certifications:If you have any certifications related to food safety, hygiene, or customer service training, make sure to include these in your application. Many employers in hospitality value this kind of training, so it gives you a leg up over others who might not have them. Even if you're just starting out, mentioning your commitment to learning about these areas can impress hiring managers.
Express Your Willingness to Learn:As a trainee, it's crucial to convey your eagerness to learn on the job. Use your cover letter to share why you're excited about starting a career in hospitality and how you look forward to gaining hands-on experience. Employers want to see that you're motivated and ready to dive into the fast-paced environment of food service!
Tailor Your Application to Lex Leisure CIC:When you're preparing your application for Lex Leisure CIC, make sure to mention why you're specifically interested in working there. Do some research about their values, unique offerings, or reputation. Personalising your application not only shows that you're genuinely interested but also helps you stand out in a pool of candidates.
How to prepare for a job interview at Lex Leisure CIC
✨Show Off Your People Skills
In hospitality, customer service is king! During the interview for a Fixed Term Trainee Duty Manager - Paignton, Devon at Lex Leisure CIC, be ready to demonstrate your people skills. Think of examples where you've handled difficult customers or worked as part of a team to create a great dining experience.
✨Get Familiar with Food Safety Standards
Expect some technical questions around food safety or health regulations relevant to the hospitality food service industry. Brush up on basic food hygiene rules and be prepared to discuss how you'd handle a situation related to food safety at Lex Leisure CIC.
✨Show Your Enthusiasm for Learning
As a trainee, your willingness to learn is crucial! Make sure to communicate your passion for the hospitality industry and your eagerness to dive into every aspect of your role. Talk about your motivations and any relevant experiences that sparked your interest in food service.
✨Bring Your Best Ideas for Customer Engagement
Think about ways you could enhance the dining experience at Lex Leisure CIC. Whether it’s a fun theme night or a creative cocktail suggestion, having fresh ideas ready can show that you're enthusiastic and ready to contribute to the team's success, even as a trainee!
