Customer Success Representative in London

In search of professionals passionate about privacy, AI and risk. We are growing. Privacy and AI compliance has moved from a back office concern to a board level priority, and our clients are asking more of us because of it. Every week brings a new regulation, a new enforcement decision, or a new product launch that needs a privacy lens before it ships. This demand is an opportunity for us. We are building Lex Dinamica for what comes next in this work, and we are looking for the people who want to build it with us.

This role is how we turn that demand into the client relationships that will carry us forward.

Lex Dinamica is a consulting firm that provides privacy, AI and risk solutions. Our advisory, technology and DPO services help clients address regulatory challenges worldwide and deliver compliance driven value. Our clients range from FTSE 100 companies and global multinationals to government contractors and high growth scale ups, and they come to us for advisory work, DPO support delivered as a service, AI governance, and privacy technology programmes including OneTrust, where we are a certified implementation partner.

The Customer Success Representative role is our front door. You will be the first commercial conversation a future client has with us, and the connective tissue between our marketing, partnerships and consulting teams.

In this role, you will:

• Originate new client relationships through outbound prospecting and partnership channels.
• Own the customer relationship end to end, from first conversation to handover.
• Build and grow a pipeline of self originated leads.
• Nurture and develop relationships with prospects, partners and existing clients.

You will originate leads through outbound prospecting, building target account lists, researching the people who matter inside them, crafting outreach that gets read, and running the cadences that convert cold contacts into conversations. This is the heart of the role.

You will activate our partnership channels. Lex Dinamica works with technology partners including OneTrust, alongside referral relationships across the privacy ecosystem. You will help turn those partnerships into leads, supporting joint campaigns, tracking referrals, and making sure no warm introduction goes cold.

You will support marketing campaigns end to end. Webinars, thought leadership pushes, IAPP events, sector specific outreach. You will help shape who we target, follow up on engagement, and convert campaign attention into pipeline.

You will qualify inbound leads and book discovery meetings. When a prospect raises a hand through the website, a referral, or a campaign, you will be the first call. You will qualify their fit, understand their need, and pass well briefed meetings to the consulting team.

You will keep our sales tooling clean and useful. Apollo.io, the CRM, sequences, lists, and reporting. Good data is what lets us scale this function, and you will own the quality of it and the process.

Who We're Looking For

Must haves:

• One to two years of experience in a sales, business development, or commercial role, ideally at a B2B SaaS company, professional services firm, or comparable environment.
• A genuine interest in privacy, AI governance, and the wider compliance technology space.
• Strong written communication.
• Resilience and self direction.
• A right to work in the UK.

Nice to haves:

• Hands on experience with Apollo.io.
• Experience with HubSpot, Salesforce, or similar CRMs.
• Exposure to a partnership or channel sales environment.
• Familiarity with the privacy or compliance SaaS space.
• Event experience.
• A relevant degree or recognised qualification.

Lex Dinamica was built from day one to solve the problems that organisations face when data, regulation, technology and trust all have to hold together at once. That focus is what we are, and it is what we lead with from the first client conversation to the final deliverable.

Headquartered in London and supported by delivery centres across the EU, US and India, we partner with clients from FTSE 100 companies and global multinationals to government contractors and high growth scale ups. Our work spans more than fifty jurisdictions and over one hundred and fifty delivered projects.

We are a firm of curious people, fast learners, and genuine team players. We are selective about who we hire, because the people already here are worth working alongside.

Working With Us

You will be based in our London office with hybrid working, spending two days a week in the office and the rest of your week wherever you work best.

What we offer:

• Salary: Competitive base plus commission.
• 26 days of annual leave, with the option to accrue additional days over time.
• Hybrid working as standard.
• Private pension contributions.
• Optional private health insurance.
• A work from anywhere policy that lets you work abroad for defined periods each year.

How to Apply

If this sounds like the role you are looking for, send us your CV.

Lex Dinamica is proud to be an equal opportunity employer, which means we are committed to creating and celebrating diverse thoughts, cultures, and backgrounds throughout our organisation.