Project Manager - QE UEC Improvement

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Job Summary

If you are interested in how operational management, improvement and transformation come together to deliver change then we have an exciting opportunity to join us as a Project Manager supporting our Urgent and Emergency Care Improvement Programme at Queen Elizabeth Hospital, Woolwich.

This is a permanent rotational role. For the first year the postholder will work within the Improvement and Transformation team to support with the Urgent and Emergency Care Programme. During this time you will receive coaching and mentoring from a senior leader to support your career development. After successful completion of this year you will be supported to secure a band 7 role in one of our operational or corporate teams dependent upon priority at the time.

As a Project Manager you would be embedded within the QE operational team while receiving support and oversight from the Improvement and Transformation team. This would give you a unique opportunity to experience the day-to-day running of a busy operational urgent and emergency care service while also continuing to develop your project management and improvement skills.

We are looking for people with experience in project management and improvement methodologies with a track record of delivering sustainable change programmes across complex pathways with multiple stakeholders. You will have a track record of establishing and maintaining good relationships to deliver change and willingness to learn and develop new skills.

Main duties of the job

The QE UEC improvement Programme aims to ensure that our patients receive care in the most suitable environment, provided by the appropriate clinicians, and within the right timeframe. The core focus of the programme is to deliver efficiencies at all points in the patient pathway and support the delivery of improved performance against national standards but importantly to ensure safe and high-quality care. The programme aims to cultivate a culture of continuous improvement mindset, allowing the Trust to prioritise and enhance patient flow, reduce waiting times, and improve performance in the Emergency Department, and reduce overall length of stay at QEH.

As a project manager, the postholder, working closely with clinical and non-clinical teams at all levels, both internal and external to the programme will ensure that projects are delivered to agreed objectives, quality standards that meets business needs, within agreed timescales, and to budget. They will maintain programme documentation including project plans, providing regular updates and detailed communication to the relevant divisional leadership, programme SRO and the wider Trust, whilst supporting the creation of a culture of continuous improvement within the programme.

About Us

Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:

• Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
• Widening access (anchor institution) and employability
• Improving the experience of staff with disability
• Improving the EDI literacy and confidence of trust staff through training and development
• Making equalities mainstream

Date posted

10 February 2025

Pay scheme

Agenda for change

Band

Band 7

Salary

£46,148 to £52,809 a year per annum plus HCAS

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

197-RF6429

Job locations

Queen Elizabeth Hospital, Stadium Road, London, SE18 4QH

Job Description

Job Responsibilities

Key Result Areas & Performance

Project Management

To manage and successfully deliver projects, providing project management support and a hands-on approach to achieve successful implementation.

Provide leadership, facilitation and specialist support to teams undertaking improvement projects and programmes with improvement elements, using QI methodology to maximise engagement, impact and learning across the improvement-led delivery lifecycle.

Manage a portfolio of QI projects that may span multiple service areas and prepare reports and analyses where required.

Provide expert support in the measurement and use of data for improvement in QI projects. Work with frontline teams on the identification, collection, analysis and interpretation of data for use in the monitoring or the impact of the projects. This will include presenting data in a variety of formats, namely statistical process control charts.

Regularly report on progress, monitoring progress against plan, and delivery of the project purpose.

Responsible for developing and maintaining all project documentation in line with project management methodology. This includes Project Initiation documents, business cases, project plans, risk registers and performance packs.

To organise and take a lead in project team meetings, involving stakeholders, suppliers and other members of the organisation as necessary.

To provide written reports at the conclusion of projects or after an agreed period of time on the measured success of the project as a whole, its constituent parts and of the project personnel.

Support senior managers and clinicians in the use of planning software and the presentation of project/scheme management reports.

Collaborate with senior staff in the course of managing projects, where required control, direct, plan and allocate work and motivation of the staff assigned to or directly involved with the Project Team.

Establish local performance indicators for project management and monitor and report against them. Update methods and standards in line with best practice. Ensure delivery of a consistently high standard of service.

Co-ordinate the programme groups, providing a full programme update and all supporting paperwork.

Develop and maintain effective systems for collating and managing all programme documents.

Appropriately deal with emails, telephone calls or other communication, prioritizing urgent and important work.

Manage priorities and resolve conflicts, prioritising those projects and activities that contribute to achieving strategic objectives, improved patient care and operational efficiencies.

Deputise for colleagues and senior managers as required.

Financial Management

Where required work with the finance lead and finance project support to agree budgets for projects, ensuring financial balance.

Construct business cases including complex financial modelling to support the option appraisal.

The postholder will work with the wider organisations to ensure information from all sources is triangulated and used effectively to deliver improved outcomes.

The postholder will ensure the use of cost, quality and other information to support a cycle of continuous improvement in operational performance.

Provide advice on Business Cases and new policies including areas where there has been no precedent.

Person Specification

Qualifications Essential

• Project management qualification or relevant experience.
• Masters or equivalent.
• Evidence of on-going career/professional development.

Experience Essential

• Experience of project management including planning, implementation and report writing.
• Relevant experience working in a health or social care organisation.
• Experience of using improvement tools and techniques in a complex service environment.
• Experience of facilitating meetings, workshops and events.
• Budget management.
• Knowledge and understanding of the NHS and emerging national policy.
• Experience and understanding of inter-agency working.
• Data analysis, problem solving and option development and appraisal.
• Experience working with complex clinical datasets including analysis and collation.
• Experience of presenting to a wide range of audiences.
• Experience of drafting corporate documents.
• Experience of delivering to tight deadlines.

Knowledge Essential

• Knowledge of project management, data management and analysis methods.
• In-depth knowledge of quality improvement methods and tools including, but not limited to: Process mapping, fishbone diagram, PDSA cycles, patient co-design, etc.
• Demonstrates an understanding of the health service national drivers and their practical application to service delivery.
• Demonstrates an understanding of the need to use evidence-based practice in the development and delivery of clinical services.
• Good knowledge of health and social care policy, political and social context.
• In-depth understanding of change management.
• Knowledge of system working.

Personal Qualities Essential

• Energy, enthusiasm and the ability to work effectively under pressure.
• Ability to influence and achieve consensus.
• Outstanding leadership, influencing, negotiating and interpersonal skills.
• Highly self-motivated.
• Temperament and ability to act effectively in challenging and emotive situations.
• Flexibility in approach and attitude.

Skills Essential

• Project management skills.
• Time-management skills.
• Ability to manage self and others to achieve commitments within agreed timelines.
• Ability to work as part of a larger team and when required independently.
• Self-starter & ability to work autonomously.
• Ability to understand, interpret and analyse complex issues.
• Ability to work under pressure, meet deadlines and deliver outcomes.
• Ability to communicate effectively with individuals at all levels, including times of high challenge or dissent.
• Excellent written and presentation skills.
• Adaptable and flexible attitude to work.
• Excellent report writing and budgeting skills.
• Good team building and people skills.
• Confident with using Microsoft Word, Excel, & Powerpoint.
• Able to represent the project management function at a senior level.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Lewisham and Greenwich NHS Trust

Address

Queen Elizabeth Hospital, Stadium Road, London, SE18 4QH

Employer’s website

Seniority level

Mid-Senior level

Employment type

Contract

Job function

Project Management and Information Technology

Industries

Hospitals and Health Care

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