Discharge Coordinator Band 6

The Discharge Team are looking for a proactive person to join our dynamic team as a Discharge Coordinator. We want you to join us in providing safe and coordinated care and a high-quality discharge service to all our patients on the Queen Elizabeth Site, Woolwich.

Main Duties of the Job

The post holder will provide efficient and effective administration to the Complex Discharge Team and Senior Team Lead, supporting them in the core function associated with the smooth running of the Discharge processes.

Job Responsibilities

• The post holder will actively manage a personal caseload of wards and coordinate complex discharges from the Acute hospital.
• Ensure that all relevant paperwork is completed by the appropriate persons to ensure an efficient and timely discharge (e.g. Discharge passport, OOB referral, homeless referral).
• Daily records of ECIST coding and pathways.
• Attend the Bed meeting and TOCC meeting according to the service required.
• Provide education in discharge planning to members of the MDT or other professional groups requiring this teaching.
• Act as Trust experts in discharge planning, assisting and supporting the MDT to drive and co-ordinate discharges, ensuring effective, timely intervention from all disciplines.
• Monitor performance associated with discharge, identifying gaps in service provision that may have a detrimental effect on length of stay, delayed transfers of care or patient experience.
• Attend daily whiteboard meetings and MDT meetings to ensure accurate EDDs & the medically fit status of all patients are recorded.
• To actively monitor care pathways and lead discharge arrangements for all patients on designated wards.
• Liaise with patients and relatives on admission and discuss expectations, discharge dates and plans.
• To ensure the most appropriate option to meet the patients' needs has been identified and recommended by the MDT ward.
• The post holder will provide a collaborative approach to the process of discharge underpinning a level of coordination between the primary and secondary sectors ensuring a seamless transfer of care.
• The post holder will be required to work altered working shift patterns and at weekends on a roster basis to support 7-day working.
• Escalate any delays in discharge to the Discharge Lead.
• To liaise with residential/nursing homes providing regular updates to ensure positive relationship building.
• To organise and co-ordinate family/best interest meetings including sourcing of suitable venue, time and arrange with MDT.
• Communication, both written and verbal, with all members of the multidisciplinary team is key to the success of this role.
• Work with multi-agency representatives to reduce length of stay, numbers of super-stranded patients and delayed transfers of care, to achieve performance targets related to discharge.
• Follow up any outstanding requests that are causing a delay with the discharge process for the patient.
• The post holder will manage junior members of staff in line with trust policies.
• The post holder will deputise for the discharge team leads as required.

Person Specification

Qualifications

• Essential: Educated to degree level or equivalent; Significant experience in an NHS acute setting; Professional Clinical qualification or equivalent experience in case management in primary, secondary or social care.
• Desirable: Previous experience as a Discharge Advisor; Leadership course mentor L3.

Experience

• Essential: Recent experience of working in an acute NHS care setting; Significant experience of working with multi agencies both internal and external to NHS Trusts; Significant experience of working with professionals from other disciplines; Significant experience of working with the general public; Professional development clinical supervision.

Skills, Knowledge and Ability

• Essential: Ability to work unsupervised using own initiative using evidence and experience to inform safe decision making; Good written and verbal communication skills: ability to communicate complex and sensitive information with patients and carers, where there may be barriers to understanding; Knowledge and understanding of "Discharge Planning process and pathway"; Understanding of Intermediate care and continuing care; Ability to provide clear, concise and objective reports and feedback to colleagues and other professionals, both verbally and in writing; Ability to support the provision of a high standard of evidence-based care that is responsive to the needs of patients and carers, assessing risk and considering a range of options.

Information

• Essential: Ability to use appropriate care pathways and assessment and discharge tools to accurately identify efficient and effective pathways for treatment; Skill and understanding of the management and use of data in a Health or social care setting; Skill and understanding of the audit process and its application to practice.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer Details

Employer name: Lewisham and Greenwich NHS Trust
Address: Queen Elizabeth Hospital, Stadium Road, Woolwich, SE18 4QH

Seniority Level: Mid-Senior level
Employment Type: Full-time
Job Function: Other
Industries: Hospitals and Health Care