Digital Support Services Manager

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LGT IT is seeking a dynamic individual to fill the role of Digital Services Manager. This position involves leading the Desktop Support and related teams, and assisting the Digital Services & Cyber Security Operations Manager in delivering an exceptional service to the end users of the Trust\’s IT systems across clinical, community, and corporate settings. The ideal candidate will possess postgraduate qualifications in IT and have a substantial, proven track record in staff management in a busy environment.

The post holder will be responsible for the Desktop, laptop and Mobile end user support throughout the Trust. Desktop Engineers and other end user support resources effectively. They will also analyse, report and be responsible for the SLAs associated with end user support throughout the Trust.

A full UK driving licence is essential.

• Line manage the reporting staff to provide an efficient desktop and other end user device support services throughout the Trust.
• To act as a central point of information on BAU related queries from users and other Support Staff.
• To liaise with IT Service Desk and develop a meaningful interface between the IT Service and Desktop support.
• Monitor, assign and resolve calls logged on the IT Help Desk System as required.
• To produce required technical documentation and SOPs. To liaise with suppliers ensuring that SLAs are adhered to.
• Manage system performance of all network servers and carry out system tuning as appropriate, alerting the senior technical staff to any performance issues.
• To provide support for IT Projects, work closely with Trust and third party project managers and carry out capacity planning to ensure that systems resources are available to meet growth in demand.
• Provide technical guidance on IT security and ensure compliance with the Trust’s Security Policy, reporting any suspected breach to the Cyber Security Manager.
• Undertake technical reviews of IT systems and analyse, report and take necessary actions on the provision of Digital IT services.

For further details / informal visits contact: Name: Deputy Infrastructure Manager Job title: Deputy Infrastructure Manager Email address: Telephone number: 02088364419

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

Hospitals and Health Care

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