Role Overview
People need more than a service that opens the door – they need a team that can stay alongside them when trust is low, risk is high and change takes time. At Single Homeless Project (SHP), our Lewisham Vulnerable Adults Accommodation Service (LVAAS) provides safe accommodation and specialist support for adults experiencing multiple disadvantage, including rough sleeping, mental ill-health, substance use, offending, street activity, antisocial behaviour and exclusion from essential services.
As Team Manager, you will play a key role in helping the service remain steady, responsive and ambitious for people who may have been let down by systems before. Working closely with the Service Manager, you will support the day‑to‑day leadership of the service, guiding frontline staff, volunteers and peer mentors to deliver trauma‑informed, strengths‑based support focused on recovery, safety and progress.
You will help maintain clear standards across safeguarding, risk, housing management, support planning, partnership working and service performance, while creating a team culture where staff feel equipped, accountable and able to do challenging work well. This role offers space to shape practice, strengthen partnerships across the Lewisham pathway and contribute to continuous service improvement.
Qualifications
- Experience of leading, supervising or coordinating staff in supported housing, homelessness, health, social care or a similarly complex frontline setting.
- Understanding that people's lives do not fit neatly into boxes, and confidence supporting teams to work with trauma, mental ill‑health, substance use, rough sleeping, offending and complex risk.
- Ability to lead with both heart and backbone – supporting, coaching and encouraging staff while holding clear standards around safeguarding, housing management, recording and service delivery.
- Calm and purposeful approach when situations escape, helping others think clearly, respond safely and keep the person at the centre of the work.
- Confidence in building strong relationships with partners, commissioners, statutory services and community organisations to create better routes forward for clients.
Benefits
- A salary increase after successfully completing six months’ probationary period.
- A 37.5 hour working week, including flexible working hours (core hours are 10am‑4pm) in non‑accommodation services.
- 25 days annual leave, increasing annually to the maximum 30 days (plus paid Bank Holidays).
- A contributory pension scheme – Single Homeless Project will contribute the equivalent of 5% of your annual salary.
- Staff Health Cash Plan and discount scheme.
- Comprehensive and integrated training programme designed specifically to develop the skills and knowledge involved in our work.
Single Homeless Project is actively committed to equal opportunities and the promotion of diversity and inclusion across all services and workplaces. We are also Disability Confident Committed and are IIP Silver accredited.
