At a Glance
- Tasks: Manage repair requests and ensure high-quality service for residents.
- Company: Lewisham Council, a diverse and inclusive employer.
- Benefits: Generous holiday, pension scheme, flexible working, and staff discounts.
- Other info: Hybrid working model with excellent training opportunities.
- Why this job: Make a real difference in your community while developing your skills.
- Qualifications: Strong communication and organisation skills; GCSEs in English and Maths.
The predicted salary is between 36015 - 43014 £ per year.
Discover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities! We have a rich history of welcoming people from all over the world and are proud to be recognised as the UK’s first Borough of Sanctuary, for our work in championing the rights of refugees and migrants.
Are you passionate about delivering excellent customer service and supporting tenants across Lewisham’s housing stock? We’re looking for a Repairs Officer with strong communication, organisation and repairs coordination skills. You’ll help manage repair requests, liaise with residents and contractors, and ensure works are completed to a high standard. Join us and make a real difference in a fast-paced, customer-focused housing service.
What’s the role?
- You will manage and coordinate repair requests from residents, ensuring issues are progressed quickly and effectively.
- You will liaise with tenants, contractors and internal teams to arrange appointments, monitor works and resolve queries.
- You will maintain accurate records, update systems and support the delivery of a high-quality repairs service.
- You will help ensure homes are safe, well maintained and that residents receive a professional, customer-focused service.
What’s in it for you?
- Excellent training and development opportunities, plus a range of benefits including:
- Generous holiday allowance
- Local Government Pension scheme
- Flexible working and family friendly policies
- Season ticket and bicycle loans
- A range of staff discounts including local subsidised gym memberships
- Supportive staff networks
What we’re looking for
- You’ll be organised, accurate and confident managing repairs from start to finish, have strong communication skills and a customer-focused approach.
- You’ll be able to work well with residents, contractors and internal teams and keep clear records, follow processes and manage competing priorities.
- You’ll be proactive in resolving issues and ensuring works are completed properly.
- Most importantly, you’ll care about delivering a safe, reliable service for residents.
Location
The job is primarily based in Laurence House, Catford, London, SE6 4RU, but we operate a hybrid approach where you will be required to work both in the office and from home on a regular basis.
Special conditions
- GCSEs (or equivalent) including English and Maths.
- A relevant qualification in housing, repairs, building maintenance, construction, customer service or business administration is desirable.
- A willingness to undertake further training and development relevant to the role is essential.
The recruitment process is anonymous and we don’t accept CVs. It is essential that you complete the application fully and that your supporting statement covers how you meet each of the person specification criteria listed.
Diversity Lewisham Council is a Disability Confident employer. We welcome and encourage job applications of all abilities. If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert. We will make reasonable adjustments to make sure our disabled applicants and those with health conditions are supported throughout our recruitment process.
Repairs Officer in London employer: Lewisham
This welcoming and inclusive secondary school in Lewisham is an excellent employer, dedicated to fostering a supportive environment for both students and staff. With a strong focus on professional development, competitive salaries, and a collaborative culture, the school prioritises employee growth and wellbeing, making it an ideal place for those passionate about education and supporting young people with additional learning needs.
StudySmarter Expert Advice🤫
We think this is how you could land Repairs Officer in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Lewisham. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Lewisham before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Repairs Officer in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Lewisham:Your cover letter is your chance to shine! Tell us why you want to work at Lewisham specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Lewisham!
How to prepare for a job interview at Lewisham
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
