At a Glance
- Tasks: Lead the Council Tax service, driving performance and ensuring excellent customer delivery.
- Company: Join Lewisham Council, a supportive and inclusive employer.
- Benefits: Enjoy generous holidays, flexible working, and great staff discounts.
- Other info: Diversity-focused workplace with opportunities for personal and professional growth.
- Why this job: Make a real impact on community services while developing your leadership skills.
- Qualifications: Experience in managing teams and knowledge of Council Tax legislation required.
The predicted salary is between 35300 - 57495 £ per year.
We are looking for a highly motivated Revenues Operations Manager to lead our Council Tax service and drive performance, innovation and customer-focused delivery. You will manage a key operational service responsible for the administration and collection of Council Tax, ensuring that customers receive a prompt, efficient and high-quality service. Working as part of the Revenues Management Team, you will play a central role in maintaining consistent standards, improving processes and supporting the delivery of the Council's financial priorities.
Responsibilities
- Lead and manage the Council Tax service, driving performance across billing, recovery and enforcement to maximise collection while ensuring fairness and legal compliance.
- Develop and motivate a high-performing team, promoting excellent customer service, strong performance management and continuous staff development.
- Oversee multi-channel service delivery (telephony, digital and correspondence) and implement improvements using data and technology to enhance efficiency.
- Provide expert advice and strategic oversight on Council Tax and recovery processes, managing budgets, contracts and governance, and deputising for the Head of Revenues and Benefits as required.
Qualifications
- Experience of managing and developing large teams within a Revenues or similar environment.
- Extensive knowledge of Council Tax legislation, recovery practices and enforcement processes.
- A track record of improving service performance and delivering against targets and KPIs.
- Strong analytical skills with experience of using data to drive decision-making and service improvements.
- Strong commitment to customer care, equality and diversity, and continuous improvement.
- Excellent communication skills, with the ability to engage effectively with colleagues, partners and customers.
- Experience of managing budgets, contracts and service delivery within a complex organisation.
Benefits
- Generous holiday allowance.
- Local Government Pension scheme.
- Flexible working and family friendly policies.
- Season ticket and bicycle loans.
- A range of staff discounts including local subsidised gym memberships.
Salary: £53,353.00 - £57,495.00 per annum (P05)
Diversity Lewisham Council is a Disability Confident employer and welcomes and encourages job applications of all abilities. If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert. We will make reasonable adjustments to support disabled applicants and those with health conditions throughout the recruitment process. The Council reserves the right to close adverts early if there is a large response.
Revenues Operation Manager in Catford employer: Lewisham
Lewisham Council is an excellent employer, offering a supportive work culture that prioritises employee development and well-being. With generous benefits such as a Local Government Pension scheme, flexible working arrangements, and a commitment to diversity and inclusion, employees are empowered to thrive in their roles while contributing to the community. The Council's focus on innovation and customer service ensures that you will be part of a dynamic team dedicated to making a positive impact.
StudySmarter Expert Advice🤫
We think this is how you could land Revenues Operation Manager in Catford
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Lewisham, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Lewisham and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Revenues Operation Manager in Catford
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Lewisham and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Lewisham
✨Get to Know Public Sector Values
Before your interview with Lewisham, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Lewisham.
