At a Glance
- Tasks: Support mental health services for children, manage communications, and oversee data analysis.
- Company: Join the South London and Maudsley NHS Foundation Trust, a leader in mental health care.
- Benefits: Enjoy flexible working, generous pay, career development, and wellness support.
- Other info: Opportunities for career progression and ongoing training available.
- Why this job: Make a real difference in children's mental health while developing your skills.
- Qualifications: Strong organisational skills and a passion for supporting young people.
The predicted salary is between 37338 - 44962 € per year.
Lewisham CAMHS Mental Health Support Team (MHST) is a new early intervention, prevention and wellbeing promotion service designed to help meet the mental health needs of children and young people (CYP) in education settings. Our business administration and data management colleagues are a vital part of our service and the successful candidate will be part of an expanding team of dedicated professionals, supporting schools to improve mental health outcomes for children.
Responsibilities
- Provide business administrator support to the MHST Leadership Team and assist in the delivery of a comprehensive MHST service and support to Clinical Service Lead/Managers.
- Time‑management: deal with conflicting priorities in association with high‑level matters.
- Support MHST recruitment: ensure the process is efficient, timely and meets the requirements for staff working with children and young people, including local induction and liaison with HR.
- Support Clinical Service Leads with the E‑Rostering system for the MHST.
- Lead on service‑relevant projects, as delegated by the MHST Senior Leadership Team.
- Provide excellent standard of customer care and administration support, being a first point of contact for children and families, education settings, colleagues and external agencies for a range of MHST activity.
- Oversee communications to schools and colleges, disseminate information and updates, organise regular newsletters and share information relevant to education settings.
- Maintain the MHST web page, adding and updating developments, working alongside digital services.
- Oversee data analysis, quality assurance and routine reporting requirements.
- Create and maintain up‑to‑date supervision and line‑management structures for the MHST, including staff details, and regularly check this information against budgets.
- Update and maintain absence information recorded on the E‑Rostering system on behalf of the MHST.
- Make purchases or order equipment on behalf of senior staff through e‑Procurement or Digital Services.
- Arrange payment of conferences, study days etc by completing paperwork on e‑Procurement.
- Ensure all financial matters are dealt with in accordance with the Trust’s Standing Financial Instructions (SFIs).
- Lead projects and audits as required, working closely with the MHST.
- Review, improve and implement administrative systems with the admin and business manager, consulting Service Managers when necessary.
- Provide day‑to‑day operational support to clinical and professional leads, including diary management, taking minutes and managing action logs at senior meetings.
- Oversee use of the Electronic Patient Journey System (ePJS) and uploading of new referrals, monitoring performance alongside CSLCs to meet operating targets and provide timely reports and support.
- Maintain a flexible and adaptable approach to work, keep to tight deadlines and prioritise flexibly.
- Maintain awareness and knowledge of Child and Adolescent services to answer queries from internal and external enquiries.
- Maintain good working relationships with all Trust and Corporate Departments.
- Act professionally, respecting the interests of children, young people and families, keeping confidential information confidential.
- Monitor and report data relating to quality assurance for NHSE/ICS and internal use.
- Line‑manage the Band 4 senior business administrator for MHST; deputise when necessary.
Training
- Designated Fire Warden or First Aider within the Kaleidoscope Centre and attend required meetings.
- Participate in personal development and training programmes as agreed.
Career Progression
Career pathways and opportunities are available to develop skills and progress into other roles across different specialties. Ongoing training and development programmes are offered.
Benefits
- Generous pay, pensions and leave package, dependent on role and length of service.
- Work‑life balance, flexible working and options such as part‑time working and job sharing.
- Career development through mentoring, coaching, collective leadership and other talent programmes.
- Car lease with competitive deals.
- Key‑worker housing available on selected sites.
- Discounts up to 10 % from a variety of retail brands via NHS discounts website.
- Counselling services.
- Wellbeing events.
- Long service awards.
- Cycle to work scheme.
- Season ticket loan.
- Childcare vouchers.
- Staff restaurants.
Quality Assurance and Communications Lead | South London and Maudsley NHS Foundation Trust in Catford employer: Lewisham
South London and Maudsley NHS Foundation Trust is an exceptional employer, offering a supportive work culture that prioritises the mental health and wellbeing of children and young people. With generous benefits including flexible working options, career development opportunities, and a commitment to staff wellbeing, employees are empowered to grow professionally while making a meaningful impact in their community. The Trust's focus on collaboration and innovation ensures that every team member plays a vital role in enhancing mental health outcomes in education settings.
StudySmarter Expert Advice🤫
We think this is how you could land Quality Assurance and Communications Lead | South London and Maudsley NHS Foundation Trust in Catford
✨Tip Number 1
Network like a pro! Reach out to current employees at South London and Maudsley NHS Foundation Trust on LinkedIn. A friendly chat can give us insider info about the role and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by researching the MHST and its impact on children and young people. We want to show that we’re not just interested in the job, but also passionate about improving mental health outcomes.
✨Tip Number 3
Practice common interview questions with a friend or in front of the mirror. We need to be confident in discussing our skills in administration, communication, and project management—key areas for this role!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can keep track of your progress and any updates directly from there.
We think you need these skills to ace Quality Assurance and Communications Lead | South London and Maudsley NHS Foundation Trust in Catford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Quality Assurance and Communications Lead role. Highlight your relevant experience in business administration and data management, especially in mental health or educational settings.
Showcase Your Skills:We want to see your time-management and organisational skills shine through! Provide examples of how you've successfully handled conflicting priorities and supported teams in previous roles.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language to describe your achievements and how they relate to the responsibilities outlined in the job description.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with the Lewisham CAMHS MHST.
How to prepare for a job interview at Lewisham
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of the Quality Assurance and Communications Lead. Familiarise yourself with the key tasks like supporting the MHST Leadership Team and managing communications. This will help you demonstrate your knowledge and show how you can contribute to the team.
✨Showcase Your Time-Management Skills
Given the role's emphasis on dealing with conflicting priorities, prepare examples from your past experiences where you've successfully managed multiple tasks. Be ready to discuss how you prioritised effectively and met tight deadlines, as this will highlight your ability to thrive in a busy environment.
✨Demonstrate Your Customer Care Approach
As the first point of contact for children and families, it's crucial to convey your commitment to excellent customer care. Think of specific instances where you've provided outstanding support or resolved issues, and be prepared to share these stories during the interview.
✨Prepare for Data Management Questions
Since the role involves overseeing data analysis and quality assurance, brush up on your data management skills. Be ready to discuss any relevant tools or systems you've used in the past, and think about how you would approach monitoring and reporting data for quality assurance in this role.
