Lewisham Council is seeking an experienced complaints and service improvement professional to lead complaints and casework improvement across the Council, using data and insight to improve services and customer outcomes.
You will manage Ombudsman relationships, identify root causes of complaints and drive organisation-wide service improvements, influencing senior stakeholders and developing teams to achieve high performance in a large organisation.
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Lead, Complaints & Service Improvement in Catford employer: Lewisham
This welcoming and inclusive secondary school in Lewisham is an excellent employer, dedicated to fostering a supportive environment for both students and staff. With a strong focus on professional development, competitive salaries, and a collaborative culture, the school prioritises employee growth and wellbeing, making it an ideal place for those passionate about education and supporting young people with additional learning needs.
