At a Glance
- Tasks: Be the friendly face of patient care, guiding them to the right healthcare professional.
- Company: Join a compassionate healthcare team dedicated to excellent patient service.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth.
- Other info: Supportive environment with potential for career advancement.
- Why this job: Make a real difference in patients' lives while developing your customer service skills.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
The successful applicant will be the first point of contact when patients either phone or come into one of TLCP sites. They will deliver excellent customer service and arrange appointments for patients with the most appropriate clinician in order to meet the patients' wishes. They will give advice to patients about other services and options available to them.
Core Responsibilities
- Process and effectively signpost patients to the appropriate healthcare professional depending on the presenting condition.
- Answer incoming phone calls, transferring calls or dealing with the callers' requests appropriately.
- Process patient requests for appointments.
- Process repeat prescription requests.
- Initiate contact with and respond to requests from patients, team members and external agencies.
- Enter read-code data on Emis Web clinical system.
- Photocopy documentation as required.
- Data entry of new and temporary registrations and relevant patient information as required.
- Input data into the patients' healthcare records as necessary.
- Direct requests for information, e.g. SAR, insurance/solicitors letters and DVLA forms, to the administrative team.
- Manage all queries as necessary in an efficient manner.
- Carry out system searches as requested.
- Maintain a clean, tidy, effective working area at all times.
- Monitor and maintain the reception area and noticeboards.
- Support all clinical staff with general tasks as requested.
Patient Care Navigator in Brockley employer: Lewisham
At TLCP, we pride ourselves on being an exceptional employer, offering a supportive work environment where our Patient Care Navigators play a vital role in enhancing patient experiences. Our commitment to employee growth is reflected in our comprehensive training programmes and opportunities for career advancement, all within a collaborative and compassionate team culture. Located in a vibrant community, we provide our staff with the unique advantage of making a meaningful impact on patients' lives while enjoying a fulfilling work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Care Navigator in Brockley
✨Tap into Local Healthcare Networks
Getting involved with local healthcare communities is a game-changer for nursing roles. Join nursing associations or attend local events and workshops where you can meet fellow professionals and potential employers. It’s all about building those connections – your next full-time gig could be just a chat away!
✨Showcase Your Skills in Real-Life Settings
Consider volunteering at clinics or hospitals if you can squeeze in some time. Not only does this help you gain practical experience, but it also shows your commitment to patient care. Plus, it’s a fantastic way to network and potentially land a full-time role at a facility you enjoy!
✨Use LinkedIn like a Pro
Make your LinkedIn profile pop by highlighting your nursing skills prominently. Share articles, insights, or case studies that demonstrate your knowledge in patient care. Engaging with content in nursing forums can also put you on the radar of recruiters looking for full-time talent like you!
✨Direct Applications are Key!
When you spot a role that excites you, don't hold back – apply directly through our website! Tailor your application to show off how your specific experiences align with the needs at Lewisham for the Patient Care Navigator role. Companies appreciate candidates who take initiative and show genuine interest!
We think you need these skills to ace Patient Care Navigator in Brockley
Some tips for your application 🫡
Show Off Your Qualifications:When applying for a full-time nursing role with Lewisham, it's crucial to highlight your nursing qualifications. Make sure to include any relevant certifications, such as your NMC registration and any specialisations. List them front and centre on your CV so we can see your expertise at a glance!
Craft a Compassionate Cover Letter:Your cover letter is the perfect place to express your passion for patient care. Talk about your experiences, how you handle challenging situations, and your approach to teamwork. This gives us insight not just into your skills but also into your caring nature, which is essential in nursing.
Emphasise Soft Skills:In nursing, technical skills are important, but we're also keen on soft skills. Make sure to highlight your communication abilities, empathy, and problem-solving skills. These attributes are often just as critical in delivering exceptional patient care and will help differentiate you from other candidates.
Tailor Your Experience to Patient Care:When detailing your experience, be specific about your direct patient care roles. Focus on the impact you’ve made on your patients’ lives—mention specific tasks, challenges you've overcame, or improvements you’ve contributed to. This helps us visualise you in action at Lewisham, and how you can make a difference!
How to prepare for a job interview at Lewisham
✨Brush Up on Clinical Scenarios
In nursing, you might face questions around patient scenarios, so sharpen your clinical judgment skills. Think through common cases—like managing a patient with specific needs or handling emergencies—and be ready to articulate your approach confidently.
✨Showcase Your Soft Skills
Beyond technical skills, nursing is all about communication and empathy. Prepare to share examples from your experiences that highlight your ability to connect with patients and work effectively in a team, as this is crucial for a full-time role at Lewisham.
✨Familiarise Yourself with Healthcare Regulations
Make sure you're up to speed with the latest healthcare regulations and policies relevant to your role. This knowledge not only shows your commitment to patient safety but also signals that you're proactive and engaged—qualities that full-time employers like Lewisham appreciate.
✨Ask AboutCareer Development Opportunities
Since this is a full-time position, show your ambition by asking how Lewisham supports growth and development. Inquire about ongoing training, mentorship programmes, or opportunities to specialise in particular areas, as this illustrates your long-term interest in nursing.
