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For Companies At a Glance
- Tasks: Be the friendly face for patients, guiding them to the right healthcare professional.
- Company: Join TLCP Partnership, dedicated to high-quality, patient-centred care.
- Benefits: Gain valuable experience in healthcare with a supportive team environment.
- Why this job: Make a real difference in patients' lives while developing your customer service skills.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Dynamic role with opportunities for growth in the healthcare sector.
The predicted salary is between 30000 - 42000 £ per year.
The successful applicant will be the first point of contact when patients either phone or come into one of TLCP sites. They will deliver excellent customer service and arrange appointments for patients with the most appropriate clinician in order to meet the patients' wishes. They will give advice to patients about other services and options available to them.
Core Responsibilities
- Process and effectively signpost patients to the appropriate healthcare professional depending on the presenting condition.
- Answer incoming phone calls, transferring calls or dealing with the callers' requests appropriately.
- Process patient requests for appointments.
- Process repeat prescription requests.
- Initiate contact with and respond to requests from patients, team members and external agencies.
- Enter read-code data on Emis Web clinical system.
- Photocopy documentation as required.
- Data entry of new and temporary registrations and relevant patient information as required.
- Input data into the patients' healthcare records as necessary.
- Direct requests for information, e.g. SAR, insurance/solicitors letters and DVLA forms, to the administrative team.
- Manage all queries as necessary in an efficient manner.
- Carry out system searches as requested.
- Maintain a clean, tidy, effective working area at all times.
- Monitor and maintain the reception area and noticeboards.
- Support all clinical staff with general tasks as requested.
Mission Statement
Each and every patient matters.
About TLCP Partnership
TLCP Partnership aims to provide high quality health care in a responsive, supportive, courteous and cost-effective manner.
Our Values
- Provide a service which puts patient welfare at the heart of all we do.
- Work within the framework of NHS Primary Care Services to provide professional medical, nursing and other services which meet the identified needs of patients.
- Promote best practice through utilising specialist expertise within the practice team and externally and encouraging the continuous professional development of all members of the practice team.
- Nurture a culture which is innovative, forward looking and adaptable.
Patient Care Navigator in Blackheath employer: Lewisham
Contact Detail:
Lewisham Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Care Navigator in Blackheath
✨Tip Number 1
Get to know the company! Research TLCP Partnership and understand their mission and values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Patient Care Navigator, you'll be the first point of contact for patients. Role-play common scenarios with friends or family to boost your confidence and ensure you can handle calls and queries like a pro.
✨Tip Number 3
Network, network, network! Connect with current employees on LinkedIn or attend local healthcare events. Building relationships can give you insider info about the role and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the TLCP team.
We think you need these skills to ace Patient Care Navigator in Blackheath
Some tips for your application 🫡
Show Your Customer Service Skills: As a Patient Care Navigator, you'll be the first point of contact for patients. Make sure to highlight any previous experience in customer service or roles where you've helped others. We want to see how you can bring that friendly, helpful attitude to our team!
Tailor Your Application: Take a good look at the job description and make your application specific to the role. Use keywords from the description to show us you understand what we're looking for. This will help your application stand out from the crowd!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Remember, we’re looking for someone who can communicate effectively with patients!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you're keen to join our team!
How to prepare for a job interview at Lewisham
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Patient Care Navigator role. Familiarise yourself with the core responsibilities and think about how your skills align with them. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Your Customer Service Skills
Since this role is all about delivering excellent customer service, prepare for scenarios where you might need to handle difficult situations or patient queries. Think of examples from your past experiences where you’ve successfully navigated similar challenges and be ready to share those during the interview.
✨Familiarise Yourself with TLCP Values
Take some time to understand TLCP Partnership's mission and values. Be prepared to discuss how you can contribute to their goal of putting patient welfare at the heart of everything they do. Showing that you resonate with their values can set you apart from other candidates.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions. This could be about the team dynamics, training opportunities, or how success is measured in the role. It shows your enthusiasm and helps you gauge if the workplace is the right fit for you.