At a Glance
- Tasks: Manage housing disrepair cases and improve outcomes for residents in a vibrant community.
- Company: Lewisham Council, a welcoming and diverse organisation committed to social impact.
- Benefits: Flexible working, local government pension, staff discounts, and excellent training opportunities.
- Other info: Hybrid working model with a focus on professional growth and community engagement.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and experience in managing complex casework are essential.
The predicted salary is between 30592 - 37390 £ per year.
Discover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities! We have a rich history of welcoming people from all over the world and are proud to be recognised as the UK’s first Borough of Sanctuary, for our work in championing the rights of refugees and migrants.
Are you looking for a fresh challenge where you can make a real impact? This is an exciting opportunity to join a busy and fast-paced service, supporting the effective management of housing disrepair cases while helping to improve outcomes for residents. We are looking for someone organised, proactive and confident in working with a range of stakeholders to ensure cases are progressed efficiently, compliantly and with a strong focus on service improvement.
You will support the effective management of housing disrepair cases, working with surveyors, legal teams, contractors and residents to ensure claims are progressed efficiently and in line with legal and regulatory requirements. You will help coordinate inspections, monitor repair works, maintain accurate case records and support the Council’s wider aim of improving housing standards and resident outcomes.
What's in it for you?
- Excellent training and development opportunities
- Local Government Pension scheme
- Flexible working and family friendly policies
- Season ticket and bicycle loans
- A range of staff discounts including local subsidised gym memberships
- Supportive staff networks
What we're looking for:
- You will be organised, detail-focused and confident managing competing priorities in a busy disrepair service.
- You will be able to work independently, using sound judgement to progress cases, resolve issues and know when to escalate.
- Strong communication skills are essential, as you will work with residents, surveyors, contractors, legal representatives and internal teams.
- Accuracy, clear record keeping and a proactive approach will be key to supporting positive outcomes for residents.
- Experience/Knowledge of managing complex legal or disrepair casework.
- Knowledge of legal disclosure, FOI and Subject Access request requirements.
- Strong Stakeholder management and communication skills.
- Ability to work to strict court, protocol and statutory deadlines.
- Confidence liaising with legal professionals and representing the organisation in formal proceedings.
- Excellent attention to detail, organisation and record keeping.
Location: The job is primarily based in Laurence House, but we operate a hybrid approach where you will be required to work both in the office and from home on a regular basis.
Special conditions: The recruitment process is anonymous and we don’t accept CVs. N.B: All appointments will be offered at the minimum spinal column point (SCP) for the grade of the role. The only exception to this will be when matching current salary (up to the maximum of the scale), which is subject to evidential proof. Lewisham Council is a Disability Confident employer. We welcome and encourage job applications of all abilities. If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert. We will make reasonable adjustments to make sure our disabled applicants and those with health conditions are supported throughout our recruitment process. We support the access to work scheme, further details are available at www.gov.uk/access-to-work/apply. The Council reserves the right to close adverts early if there is a large response.
Disrepair Officer employer: Lewisham Youth Service
Lewisham Council is an excellent employer, offering a supportive work culture that prioritises employee development and community impact. As a Hybrid Housing Disrepair Case Manager, you will benefit from flexible working arrangements, opportunities for professional growth, and the chance to make a meaningful difference in residents' lives while working in a vibrant and diverse area.
