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- Tasks: Lead a team to implement smart digital devices for community telecare users.
- Company: Join Lewisham Council, dedicated to enhancing community support through technology.
- Benefits: Earn up to £25 per hour with flexible hours and a supportive work environment.
- Why this job: Make a real impact by helping vulnerable individuals transition to modern telecare solutions.
- Qualifications: Experience in customer service, technology aptitude, and leadership skills required.
- Other info: This role offers a chance to work on innovative projects for 18 months.
Location: South East London
Salary: Up to £25 per hour
Duration: 18 months
Start Date: ASAP
Hours: 35 hours per week
Rate: £25 umbrella an hour (£19 PAYE an hour)
Lewisham Council are looking for a Team Leader to join their Telecare service.
Responsibilities:- This position will oversee a small team of installers and schedulers who are responsible for the implementation of digital devices to the current community telecare users.
- Ensure that an estimated 2500 analogue devices are removed and replaced with a smart digital device.
- Provide line management responsibility to a small group of staff.
- Assist in the purchasing and monitoring of telecare equipment.
- Collaborate with corporate colleagues, Telecom Providers and Linkline customers to ensure the migration is seamless.
- Maintain accurate records of the installation of equipment.
- Experience of customer service to vulnerable people and have an aptitude for technology.
- Self-starter with excellent organizational skills and comfort in leading and coaching staff.
- Knowledge of home-based telecare solutions for vulnerable adults in the community and an understanding of telecare alarm operating systems.
- Experience in working within a community alarm service and using a telecare system or related technological service.
Telecare Team Leader employer: Lewisham Council
Contact Detail:
Lewisham Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telecare Team Leader
✨Tip Number 1
Familiarise yourself with the latest telecare technologies and digital devices. Being knowledgeable about the specific equipment and systems used in telecare will not only boost your confidence but also demonstrate your commitment to the role during any discussions.
✨Tip Number 2
Network with professionals in the telecare sector. Attend local events or online forums where you can connect with others in the field. This can provide valuable insights into the role and may even lead to referrals or recommendations.
✨Tip Number 3
Prepare to discuss your experience with vulnerable populations. Think of specific examples where you've provided excellent customer service or support, as this is crucial for the Telecare Team Leader position.
✨Tip Number 4
Showcase your leadership skills by preparing examples of how you've successfully managed or coached a team in the past. Highlighting your ability to lead and motivate others will be key in your discussions with us.
We think you need these skills to ace Telecare Team Leader
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Telecare Team Leader position. Highlight your relevant experience in customer service, technology, and team management.
Tailor Your CV: Customise your CV to reflect your experience with telecare solutions and managing teams. Use specific examples that demonstrate your skills in leading staff and working with vulnerable individuals.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and your understanding of telecare services. Mention how your background aligns with the needs of Lewisham Council and the impact you can make.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Lewisham Council
✨Showcase Your Leadership Skills
As a Telecare Team Leader, you'll be overseeing a small team. Be prepared to discuss your previous leadership experiences and how you've successfully managed teams in the past. Highlight any specific examples where you coached or mentored staff.
✨Demonstrate Your Technical Knowledge
Since the role involves implementing digital devices, it's crucial to show your understanding of telecare technology. Brush up on the latest home-based telecare solutions and be ready to explain how you've used technology to improve services for vulnerable adults.
✨Emphasise Customer Service Experience
This position requires experience in customer service, particularly with vulnerable individuals. Prepare to share examples of how you've provided excellent service in challenging situations, ensuring that you convey empathy and understanding.
✨Prepare for Collaboration Questions
Collaboration is key in this role, so expect questions about working with corporate colleagues and external partners. Think of instances where you've successfully collaborated on projects, and be ready to discuss how you ensure seamless communication and cooperation.
