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- Tasks: Support events and meetings with technical expertise in a vibrant Civic Suite.
- Company: Join Lewisham Council, a leader in community engagement and diversity.
- Benefits: Enjoy flexible working, generous holidays, and staff discounts.
- Why this job: Make a real impact in your community while developing valuable skills.
- Qualifications: No specific experience required; just a passion for tech and teamwork.
- Other info: Weekend work is needed, and the role requires an enhanced DBS check.
The predicted salary is between 36000 - 60000 £ per year.
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Job Description
Discover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities!
Job Description
Discover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities!
We have a rich history of welcoming people from all over the world and are proud to be recognised as the UK’s first Borough of Sanctuary, for our work in championing the rights of refugees and migrants.
Introduction
Lewisham Borough Council is proud to serve one of London’s most vibrant and diverse communities. Our Civic Suite is a hub for public service, community engagement, and democratic activity. We’re looking for a passionate and customer-focused Technical Officer to help us deliver seamless committee meetings, events and services.
What’s the role?
As a Technical Facilities Officer, you’ll be a key member of our Front of House team, providing technical expertise and operational support across the Civic Suite and wider complex. You will be responsible for providing expertise in webcasting, conference management and providing operational support to hybrid equipment across the complex and reporting faults to our IT department. You’ll ensure our facilities are fully prepared and functioning for committee meetings (including Mayor and Cabinet and Full Council) as well as in person and hybrid meetings, conferences, and events.
What’s in it for you?
Excellent training and development opportunities, plus a range of benefits including:
- Generous holiday allowance
- Local Government Pension scheme
- Flexible working and family friendly policies
- Season ticket and bicycle loans
- A range of staff discounts including local subsidised gym memberships
- Supportive staff networks
Key Responsibilities:
- Webcast evening committee meetings onsite and in person at the Civic Suite
- Deliver technical support for webcasting, hybrid meetings, and conference systems
- Set up and maintain meeting rooms, furniture, and AV equipment
- Ensure all facilities are ready and compliant with event requirements
- Provide on-site support during events and troubleshoot technical issues
- Collaborate with internal teams and external partners to ensure smooth operations
- Liaise with the councils nominated specialists to resolve any complex issues with the webcasting, web conferencing, VTC devices, audio, visual, presentation and communication equipment
- Ensure adequate risk assessments are in place for activities and events – review contents and highlight concerns
- Replenishment of stocks, supplies and equipment
- Work shift patterns on a rota basis Monday-Friday between the hours of 8.30am – 11pm
- Review technical service protocols and update as necessary
Location
The job is primarily based in our Civic Suite, Catford Road, London SE6 4RU
Special conditions
- Weekend working is required for this job
- The job is subject to an enhanced DBS check
The recruitment process is anonymous and we don’t accept CV’s.
Applicant handbook – please read the guidance in this handbook when applying. It is essential that you complete the application fully and that your supporting statement covers how you meet each of the person specification criteria listed.
For an informal discussion about this job, please contact Charmaine Townsend
Please click here to view the Job Description and Person Specification
Salary
£41,580 – £42,861 per annum (SO2)
N.B: All appointments will be offered at the minimum spinal column point (SCP) for the grade of the role. The only exception to this will be when matching current salary (up to the maximum of the scale), which is subject to evidential proof.
Diversity
Lewisham Council is a Disability Confident employer. We welcome and encourage job applications of all abilities. If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert. We will make reasonable adjustments to make sure our disabled applicants and those with health conditions are supported throughout our recruitment process. We support the access to work scheme, further details are available at Council has a dedicated employment support service, Lewisham Works , which offers Lewisham residents guidance in relation to applying for jobs. If you want to join Lewisham Works, please email and an advisor will be in touch with you.
The Council reserves the right to close adverts early if there is a large response.
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Technical Facilities Officer employer: Lewisham Council
Contact Detail:
Lewisham Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Facilities Officer
✨Tip Number 1
Familiarise yourself with the specific technical equipment and software used in webcasting and hybrid meetings. Understanding the tools and systems that Lewisham Council employs will give you a significant edge during interviews.
✨Tip Number 2
Network with current or former employees of Lewisham Council, especially those in technical roles. They can provide valuable insights into the work culture and expectations, which can help you tailor your approach.
✨Tip Number 3
Prepare to discuss your experience with troubleshooting technical issues in real-time. Be ready to share specific examples of how you've successfully resolved problems during events or meetings.
✨Tip Number 4
Show your passion for community engagement and public service. Highlight any previous experience working in diverse environments or with community-focused projects, as this aligns well with Lewisham's values.
We think you need these skills to ace Technical Facilities Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Technical Facilities Officer position. Tailor your application to highlight relevant experience and skills that align with the role.
Craft a Strong Supporting Statement: Your supporting statement is crucial. Address each criterion in the person specification clearly and concisely, providing specific examples from your past experiences that demonstrate your suitability for the role.
Follow Application Guidelines: Ensure you read the applicant handbook provided by Lewisham Council. Adhere strictly to their application process, as they do not accept CVs and require a fully completed application form.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at Lewisham Council
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of a Technical Facilities Officer. Be prepared to discuss how your skills and experiences align with their needs, especially in areas like webcasting and conference management.
✨Showcase Your Technical Skills
Since this role requires technical expertise, be ready to demonstrate your knowledge of AV equipment, hybrid meeting setups, and troubleshooting. You might even want to prepare examples of past experiences where you've successfully managed similar tasks.
✨Emphasise Customer Focus
Lewisham Council values customer service highly. Prepare to share examples of how you've provided excellent support in previous roles, particularly in high-pressure situations or during events. Highlight your ability to collaborate with teams and external partners.
✨Prepare Questions
Interviews are a two-way street. Prepare thoughtful questions about the team dynamics, the types of events you'll be supporting, and any challenges they currently face. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
