Senior Business Support Officer

Job Description
Discover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities

We have a rich history of welcoming people from all over the world and are proud to be recognised as the UK\’s first Borough of Sanctuary, for our work in championing the rights of refugees and migrants.

Introduction
Are you an organised self-starter with a knack for juggling varied administrative tasks and delivering first-class support?

We\’re seeking someone adept at managing busy inboxes, recording vital information with accuracy, and navigating business systems with ease.

If you thrive in a fast-paced environment, excel at using spreadsheets and databases, and can keep calm under pressure, this is the opportunity for you

What\’s the role? …
We are looking for a skilled administrator to efficiently oversee diverse administrative responsibilities and deliver comprehensive business support for the Safer Communities Service.

You will manage emails and phone calls for the Licensing & Trading Standards Team or the ASB & Statutory Nuisance Team, respond in a timely manner, and distribute relevant correspondence to team officers efficiently.

You will record Incoming complaints submitted via email, phone, or online reporting forms and record the information in the relevant database accurately and promptly so they can be assigned to officers for follow-up.

What\’s in it for you?
Excellent training and development opportunities, plus a range of benefits including:

• Generous holiday allowance
• Local Government Pension scheme
• Flexible working and family friendly policies
• Season ticket and bicycle loans
• A range of staff discounts including local subsidised gym memberships
• Supportive staff networks

What we\’re looking for?
We are looking for two candidates who have knowledge or experience in one or more of the following areas: Licensing, Trading Standards, Anti-social Behaviour, Statutory Nuisance, or Community Safety. You will demonstrate the ability to work effectively in a fast-paced environment, managing competing priorities and workloads with confidence. You understand how to manage sensitive and confidential matters with professionalism and discretion. Your strong attention to detail ensures you deliver high-quality administrative support. You consistently meet performance standards, maintaining accuracy and efficiency across all core business processes.

Location
The job is primarily based in Laurence House, 1Catford Road, SE6 4RU, but we operate a hybrid approach where you will be required to work both in the office and from home on a regular basis.

Special conditions

• Good standard of general education
• Able to attend meetings in the evenings, to work outside normal office hours and to work beyond minimum hours when required to achieve deadlines
• The job is subject to a basic DBS check

The recruitment process is anonymous and we don\’t accept CV\’s.

Applicant handbook – please read the guidance in this handbook when applying. It is essential that you complete the application fully and that your supporting statement covers how you meet each of the person specification criteria listed.

For an informal discussion about this job, please contact Frank Olaniran ) or phone

Please click
here
to view the Job Description and Person Specification
Salary
£37,509 – £38,637 per annum (SC6)

N.B: All appointments will be offered at the minimum spinal column point (SCP) for the grade of the role. The only exception to this will be when matching current salary (up to the maximum of the scale), which is subject to evidential proof.

Diversity
Lewisham Council is a Disability Confident employer. We welcome and encourage job applications of all abilities. If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert. We will make reasonable adjustments to make sure our disabled applicants and those with health conditions are supported throughout our recruitment process. We support the access to work scheme, further details are available at

The Council has a dedicated employment support service, Lewisham Works , which offers Lewisham residents guidance in relation to applying for jobs. If you want to join Lewisham Works, please email and an advisor will be in touch with you.

The Council reserves the right to close adverts early if there is a large response.

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