At a Glance
- Tasks: Lead the Council Tax service, driving performance and ensuring excellent customer service.
- Company: Join Lewisham Council, a champion for diverse communities and social justice.
- Benefits: Enjoy generous holidays, flexible working, and great staff discounts.
- Other info: Hybrid working model with opportunities for professional growth.
- Why this job: Make a real difference in your community while developing your leadership skills.
- Qualifications: Experience in revenues management and strong analytical skills required.
The predicted salary is between 35300 - 57495 £ per year.
Discover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities! We have a rich history of welcoming people from all over the world and are proud to be recognised as the UK's first Borough of Sanctuary, for our work in championing the rights of refugees and migrants.
We are looking for a highly motivated Revenues Operations Manager to lead our Council Tax service and drive performance, innovation and customer‑focused delivery. You will manage a key operational service responsible for the administration and collection of Council Tax, ensuring that customers receive a prompt, efficient and high‑quality service. Working as part of the Revenues Management Team, you will play a central role in maintaining consistent standards, improving processes and supporting the delivery of the Council’s financial priorities.
Responsibilities- Lead and manage the Council Tax service, driving performance across billing, recovery and enforcement to maximise collection while ensuring fairness and legal compliance.
- Develop and motivate a high‑performing team, promoting excellent customer service, strong performance management and continuous staff development.
- Oversee multi‑channel service delivery (telephony, digital and correspondence) and implement improvements using data and technology to enhance efficiency.
- Provide expert advice and strategic oversight on Council Tax and recovery processes, managing budgets, contracts and governance, and deputising for the Head of Revenues and Benefits as required.
- Extensive knowledge of Council Tax legislation, recovery practices and enforcement processes.
- Experience of managing and developing large teams within a Revenues or similar environment.
- A track record of improving service performance and delivering against targets and KPIs.
- Strong analytical skills with experience of using data to drive decision‑making and service improvements.
- Demonstrated operational leadership and technical expertise, with a strong commitment to customer care, equality and diversity, and continuous improvement.
- Excellent communication skills, with the ability to engage effectively with colleagues, partners and customers.
- Experience of managing budgets, contracts and service delivery within a complex organisation.
The role is based primarily in Laurence House, Catford SE6 4RU, with a hybrid working approach that requires regular presence in the office and home working.
Salary£53,353.00 – £57,495.00 per annum (P05)
Benefits- Generous holiday allowance.
- Local Government Pension scheme.
- Flexible working and family‑friendly policies.
- Season ticket and bicycle loans.
- Staff discounts, including subsidised gym memberships.
Lewisham Council is a Disability Confident employer and welcomes applications from all backgrounds. Reasonable adjustments are available for disabled applicants and those with health conditions.
ContactFor a discussion about this role, you may contact Joanne Douglas (joanne.douglas@lewisham.gov.uk) or John Organ (john.organ@lewisham.gov.uk).
Revenues Operation Manager employer: Lewisham Council
Lewisham Council is an exceptional employer, dedicated to making a meaningful impact in our vibrant and culturally diverse community. With a strong commitment to employee development, we offer generous benefits including a local government pension scheme, flexible working arrangements, and a supportive work culture that values diversity and inclusion. Join us in driving performance and innovation within the Council Tax service while enjoying a fulfilling career that prioritises both professional growth and community service.
StudySmarter Expert Advice🤫
We think this is how you could land Revenues Operation Manager
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Lewisham Council, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Lewisham Council and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Revenues Operation Manager
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Lewisham Council and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Lewisham Council
✨Get to Know Public Sector Values
Before your interview with Lewisham Council, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Lewisham Council.
