At a Glance
- Tasks: Lead a team to enhance resident engagement and manage complaints effectively.
- Company: Lewisham Council, committed to excellent service delivery.
- Benefits: Competitive salary, hybrid working model, and opportunities for professional growth.
- Other info: Flexible working with occasional weekend shifts.
- Why this job: Make a real difference in residents' lives while leading a passionate team.
- Qualifications: Strong leadership skills, data-driven mindset, and a full UK driving license.
Lewisham Council is seeking a dedicated leader to head the Customer Liaison Officers, ensuring excellent resident engagement and service delivery. This role involves overseeing complaint management and using insights to foster service improvements.
Candidates should be data-driven, well-organized, and able to motivate their teams, while having the flexibility to work in a hybrid model. A full UK driving license is required, and the role includes working some weekends. The salary ranges from £55,353 to £57,495 annually.
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