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- Tasks: Be the first point of contact for residents reporting repair issues and provide administrative support.
- Company: Join Lewisham Council, a diverse community-focused organisation making a real difference.
- Benefits: Generous holiday allowance, local pension scheme, flexible working, and staff discounts.
- Why this job: Make a positive impact in your community while developing valuable skills.
- Qualifications: Passion for helping others, strong communication skills, and ability to process information efficiently.
- Other info: Hybrid working model with excellent training and career development opportunities.
The predicted salary is between 27400 - 28000 £ per year.
Job Description
Discover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities
We have a rich history of welcoming people from all over the world and are proud to be recognised as the UK\’s first Borough of Sanctuary, for our work in championing the rights of refugees and migrants.
Introduction
Act as the first point of contact for residents contacting Lewisham via different channels (Telephone and email) to report repair issues to their homes. To provide an effective, flexible and comprehensive administrative support service for the Responsive Repairs Service.
What\’s the role?
To act as first point of contact for residents to receive and resolve calls from internal and external customers including Raising repairs orders; variation requests, no access reports, requests for additional jobs and provide detailed advice to customer queries.
To undertake administrative tasks for the Repairs department: supporting the responsive repairs, work scheduling and contact centre functions.
Monitor, chase-up and co-ordinate repair work orders until completed. Prepare progress notes, orders and relevant statistics.
Undertake data entry tasks as required and any other duties commensurate to the role as directed by the repairs management team.
Upkeep of system data for all responsive repair orders. Capture and resolve errors and manage exceptions as highlighted.
Contribute to Lewisham\’s defined KPI performance targets and customer satisfaction targets for the service area, ensuring our company customer care policies are adhered to.
Maintain excellent customer service in all areas of work and ensure continued personal development.
Comply with all Lewisham policies, including contractual standing orders, financial regulations and all HR policies and procedures including Health & Safety and Equality & Diversity.
What\’s in it for you?
Excellent training and development opportunities, plus a range of benefits including:
- Generous holiday allowance
- Local Government Pension scheme
- Flexible working and family friendly policies
- Season ticket and bicycle loans
- A range of staff discounts including local subsidised gym memberships
- Supportive staff networks
What We\’re Looking For
You will have a passion to help residents, utilising your professionalism and can-do attitude to support residents with their repair requests. We\’re looking for the selected person to be empathetic with the residents, hardworking and dedicated to ensure the residents repairs are logged correctly and they are supported. The chosen candidate will need to be able to process lot\’s of information quickly and efficiently within our systems.
Location
The job is primarily based in Laurence House, but we operate a hybrid approach where you will be required to work both in the office and from home on a regular basis.
The recruitment process is anonymous and we don\’t accept CV\’s.
Applicant handbook – please read the guidance in this handbook when applying. It is essential that you complete the application fully and that your supporting statement covers how you meet each of the person specification criteria listed.
For an informal discussion about this job, please contact
Please click
here
to view the Job Description and Person Specification
Salary
£32,442 – £33,384 per annum (SC4)
N.B: All appointments will be offered at the minimum spinal column point (SCP) for the grade of the role. The only exception to this will be when matching current salary (up to the maximum of the scale), which is subject to evidential proof.
Diversity
Lewisham Council is a Disability Confident employer. We welcome and encourage job applications of all abilities. If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert. We will make reasonable adjustments to make sure our disabled applicants and those with health conditions are supported throughout our recruitment process. We support the access to work scheme, further details are available at
The Council has a dedicated employment support service, Lewisham Works , which offers Lewisham residents guidance in relation to applying for jobs. If you want to join Lewisham Works, please email and an advisor will be in touch with you.
The Council reserves the right to close adverts early if there is a large response.
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Repairs Advisor employer: Lewisham Council
Contact Detail:
Lewisham Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Advisor
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Lewisham and its values. Understanding their commitment to community and diversity will help you connect with the interviewers and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your customer service skills! As a Repairs Advisor, you'll be the first point of contact for residents. Role-play common scenarios with a friend or family member to boost your confidence in handling calls and resolving issues effectively.
✨Tip Number 3
Show off your organisational skills! Be ready to discuss how you manage multiple tasks, like monitoring repair orders and data entry. Share examples from past experiences where you juggled responsibilities successfully to demonstrate your ability to thrive in a busy environment.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you fresh in their minds as they make their decision.
We think you need these skills to ace Repairs Advisor
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, take a good look at the job description. We want to see how you can fit into our team, so make sure you understand what we're looking for in a Repairs Advisor.
Tailor Your Supporting Statement: When writing your supporting statement, be specific about how your skills and experiences match the person specification criteria. We love it when applicants show us they’ve done their homework and can relate their background to the role.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, especially since you'll be helping residents with their repair requests. Make sure your writing reflects that!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure we receive all your details correctly. Plus, it helps us keep everything organised during the recruitment process.
How to prepare for a job interview at Lewisham Council
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Repairs Advisor role. Familiarise yourself with the key responsibilities like handling repair requests and providing excellent customer service. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Your Empathy
As a Repairs Advisor, you'll be dealing with residents who may be stressed about their living conditions. During the interview, demonstrate your empathetic nature by sharing examples of how you've helped others in similar situations. This will highlight your ability to connect with residents and provide the support they need.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle multiple tasks. Think of specific examples from your past experiences where you successfully managed a challenging situation or resolved a customer issue. This will showcase your practical skills and readiness for the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if the company culture aligns with your values.