At a Glance
- Tasks: Manage community lettings, ensuring a safe and welcoming environment for all users.
- Company: Forest Hill School, a vibrant and inclusive educational institution in London.
- Benefits: Competitive pay, flexible hours, and the chance to engage with the community.
- Other info: Join a supportive team and contribute to a thriving local community.
- Why this job: Be part of a school that values community and provides excellent service.
- Qualifications: Experience in customer service and a proactive approach to problem-solving.
The predicted salary is between 11 - 16 £ per hour.
Forest Hill School is a thriving and aspirational comprehensive school in south‐east London providing high‐quality education to boys aged 11‐18. We are a community fully reflective of this district of London, teaching pupils from all backgrounds and of all abilities. We also have a highly successful joint Sixth Form provision with Sydenham School for male and female students.
Our aim is to keep the school at the heart of our community, and we do this by hiring our Sports Centre facilities outside school hours. We have a regular group of wonderful community groups and we would like to expand our services where we can.
Key Responsibilities of the role include:
- Locking and unlocking the Sports Centre, and being a key holder for the school.
- Securing the premises at the end of the letting's session, and maintaining a highly visible cheerful presence throughout the lettings.
- Carrying out security checks as necessary and ensuring that there is no unauthorised access during the sessions.
- Setting up, and clearing away of tables and chairs and equipment as required by the hirers.
- Providing great customer service and communicating what's happening during lettings to the School.
This role will suit you if you have experience of:
- Providing exceptional customer service and being comfortable resolving customer complaints.
- Being flexible, organised, and having a timely approach to all your work – this will ensure that our bookings run like clockwork.
- Having awareness of Health and Safety procedures.
- Providing feedback on what's working and what's not, to help us continually improve our services.
Closing date for applications is 12 noon Wednesday 17th June 2026 with interviews scheduled for the following week. Please note that only shortlisted candidates will be notified.
Safeguarding Statement
Forest Hill School is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. This post is exempt from the Rehabilitation of Offenders Act (1974) and is subject to an Enhanced DBS Disclosure.
Equal Opportunities Statement
Forest Hill School is an equal opportunities employer. We welcome applications from all members of the community, regardless of gender, age, marital status, disability, ethnicity, religion, belief or sexual orientation.
Forest Hill School - Community Lettings Officer in London employer: Lewisham Council
Forest Hill School is an excellent employer that prioritises community engagement and employee development, offering a supportive work culture where staff can thrive. With flexible working hours and a commitment to safeguarding, employees enjoy a rewarding role that directly contributes to the local community while benefiting from opportunities for personal growth and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Forest Hill School - Community Lettings Officer in London
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
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Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
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We think you need these skills to ace Forest Hill School - Community Lettings Officer in London
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Lewisham Council that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Lewisham Council.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Lewisham Council get a sense of who you are beyond your experience!
How to prepare for a job interview at Lewisham Council
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Lewisham Council and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
