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- Tasks: Support training delivery and provide admin support for events and workshops.
- Company: Phoenix Community Housing is a resident-led organisation focused on community involvement.
- Benefits: Enjoy flexible working, generous holidays, and enrolment in a pension scheme.
- Why this job: Make a real impact in your community while gaining valuable skills and experience.
- Qualifications: A commitment to excellent customer service and teamwork is essential.
- Other info: Hybrid working model with opportunities for personal development.
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Ready for a new challenge? Want to learn as you earn?
What’s the role?
Phoenix Community Housing is a housing organisation with a difference. We’re led by our residents, with a tenant as our Chair and residents as the largest group on our Board. Some housing associations talk about resident involvement. We live and breathe it every day.
We are looking for a Learning and Development Apprentice to join the busy People Services Team for a period of months.
You will work collaboratively across the organisation. Most importantly, you will have the skills to positively engage with colleagues and residents.
You will support our own Phoenix Academy and People Services Team in the delivery of training opportunities for internal staff, external customers, partners, and residents.
You will provide a range of administrative support to the team in organizing, coordinating, evaluating, monitoring, and accrediting events, classes, workshops, and programmes.
What’s in it for you?
In return, we’ll offer excellent development opportunities, plus a range of benefits that includes enrolment into the social housing pension scheme, a generous holiday allowance, flexible working, and the opportunity to make a real difference to our local community.
What we’re looking for
As a Learning and Development Apprentice for Phoenix Community Housing, you will be committed to delivering a professional and effective customer service, collaboratively working with colleagues across the organisation, and contributing to the successful delivery of the corporate plan.
You will proactively contribute to residents and the wider community with a commitment to a One Phoenix approach, focused on providing excellent homes and services to residents, and always positively promote the organisation, its aspirations, and values.
Location
The job is based in the Green Man, Bromley Road. We operate a hybrid policy where you will be required to work both in the office and from home on a regular basis. This will depend on the nature of this role.
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Learning and Development Apprentice employer: Lewisham Council
Contact Detail:
Lewisham Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Learning and Development Apprentice
✨Tip Number 1
Familiarise yourself with Phoenix Community Housing's values and mission. Understanding their commitment to resident involvement will help you demonstrate your alignment with their goals during any discussions or interviews.
✨Tip Number 2
Engage with the community by attending local events or workshops related to housing and development. This will not only enhance your knowledge but also show your genuine interest in making a difference in the community.
✨Tip Number 3
Network with current or former employees of Phoenix Community Housing on platforms like LinkedIn. They can provide valuable insights into the company culture and the specific skills that are highly regarded in the role.
✨Tip Number 4
Prepare to discuss your customer service experience and how it relates to working collaboratively with colleagues and residents. Highlighting your ability to engage positively with diverse groups will set you apart as a candidate.
We think you need these skills to ace Learning and Development Apprentice
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Learning and Development Apprentice position. Tailor your application to highlight how your experiences align with these requirements.
Craft a Compelling CV: Create a CV that showcases your relevant skills, experiences, and any previous roles in customer service or training support. Use clear headings and bullet points to make it easy to read, and ensure it reflects your commitment to community engagement.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the organisation. Mention specific examples of how you have positively engaged with others in previous roles or projects, and explain why you want to work with Phoenix Community Housing.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for spelling and grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at Lewisham Council
✨Understand the Organisation's Values
Before your interview, take some time to research Phoenix Community Housing and its commitment to resident involvement. Familiarise yourself with their values and how they operate, as this will help you align your answers with what they stand for.
✨Showcase Your Communication Skills
As a Learning and Development Apprentice, you'll need to engage positively with colleagues and residents. Prepare examples of how you've effectively communicated in past roles or experiences, highlighting your ability to work collaboratively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle real-life situations. Think of scenarios where you had to organise events or support training initiatives, and be ready to discuss how you approached these challenges.
✨Express Your Commitment to Learning
Since this is an apprenticeship role, it's crucial to convey your eagerness to learn and grow within the organisation. Share your aspirations for personal development and how you plan to contribute to the team while gaining valuable experience.
