At a Glance
- Tasks: Oversee housing management and tenancy fraud for Lewisham Council residents.
- Company: Join Lewisham Council and make a difference in diverse communities.
- Benefits: Generous holiday, flexible working, local government pension, and staff discounts.
- Other info: Hybrid working model with opportunities for career growth.
- Why this job: Impact lives by delivering excellent customer care and supporting residents.
- Qualifications: Experience in housing management and a passion for community service.
The predicted salary is between 64938 - 69660 £ per year.
About the role
Discover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities!
Responsibilities
- This role will oversee the Housing Management and Tenancy Fraud functions for Lewisham Council residents alongside clienting the two Tenant Management Organisations.
- Working closely with other teams, departments and external organisations to ensure the service delivers on our regulatory and statutory responsibilities.
- The post holder will produce good quality reports and management information and ensure full responses to complaints.
- They will ensure policies and procedures are up to date and deputise for the Head of Housing and Communities.
Qualifications
- Significant experience in managing a front line housing management service.
- Passion for delivering excellent customer care and putting residents at the heart of the service.
- Ability to build relationships and work across teams and organisations to deliver outcomes.
- Relevant CIH level 4 qualification.
- Basic DBS check.
- Work flexibility and attend ad-hoc meetings in evenings or weekends as required.
Location
The job is primarily based in Laurence House, but we operate a hybrid approach where you will be required to work both in the office and from home on a regular basis.
Benefits
- Generous holiday allowance.
- Local Government Pension scheme.
- Flexible working and family friendly policies.
- Season ticket and bicycle loans.
- A range of staff discounts including local subsidised gym memberships.
- Supportive staff networks.
Salary
£64,938 - £69,660 per annum (SMG1)
Diversity
Lewisham Council is a Disability Confident employer. We welcome and encourage job applications of all abilities. If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert. We will make reasonable adjustments to ensure our disabled applicants and those with health conditions are supported throughout our recruitment process. We support the access to work scheme, further details are available at www.gov.uk/access-to-work/apply.
