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- Tasks: Manage accounts to maximise income and minimise debts in a vibrant community.
- Company: Join a welcoming team in Lewisham, the UK’s first Borough of Sanctuary.
- Benefits: Generous holiday, pension scheme, flexible working, and staff discounts.
- Why this job: Make a real difference in diverse communities while developing your skills.
- Qualifications: Teamwork and a willingness to learn about debt recovery processes.
- Other info: Supportive environment with excellent training and career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Discover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities! We have a rich history of welcoming people from all over the world and are proud to be recognised as the UK’s first Borough of Sanctuary, for our work in championing the rights of refugees and migrants.
Effectively and proactively, manage a case load of accounts to maximise income from Former Tenant Arrears, Rechargeable Repairs and other Directorate Debts. Keep accurate records in relation to arrears recovery action, liaising with the relevant sections involved and where debts are irrecoverable, prepare cases to be written off. Ensure all documentation and arrears actions are completed to timescales and are in line with the standards detailed in the income recovery policies and procedures. To provide an effective people‑focused income collection service to maximise income and minimise debts with a particular focus on the investigation, billing and recovery of Former Tenant Arrears, Rechargeable Repairs and other Directorate Debts.
What’s in it for you? Excellent training and development opportunities, plus a range of benefits including:
- Generous holiday allowance
- Local Government Pension scheme
- Flexible working and family‑friendly policies
- Season ticket and bicycle loans
- A range of staff discounts including local subsidised gym memberships
- Supportive staff networks
What we’re looking for: Assist the Income Team Leader with any project or portfolio work allocated to the team as directed. To keep up to date with relevant legislation and good practice. To assist the caseload of other team members engaged in Debt Recovery.
Debt Recovery Coordinator employer: Lewisham Council
Contact Detail:
Lewisham Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Debt Recovery Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to debt recovery and think about how your skills align with their mission. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to managing caseloads and dealing with challenging situations. We recommend doing mock interviews with friends or family to build your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our vibrant community.
We think you need these skills to ace Debt Recovery Coordinator
Some tips for your application 🫡
Show Your Passion for Community: When writing your application, let us know why you're excited about making a difference in Lewisham. Share any personal experiences or connections you have with the community to show that you truly care about the role.
Be Clear and Concise: We appreciate straightforwardness! Make sure your application is easy to read and gets straight to the point. Highlight your relevant experience in debt recovery and how it aligns with our goals without waffling on.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the Debt Recovery Coordinator role. We want to see how you fit into our team!
Apply Through Our Website: Make sure to apply through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Lewisham Council
✨Know Your Stuff
Make sure you understand the ins and outs of debt recovery, especially in relation to Former Tenant Arrears and Rechargeable Repairs. Brush up on relevant legislation and good practices so you can confidently discuss how you would manage a caseload effectively.
✨Showcase Your People Skills
As a Debt Recovery Coordinator, you'll be dealing with various stakeholders. Prepare examples of how you've successfully communicated with people in challenging situations. Highlight your ability to provide a people-focused service while still achieving results.
✨Be Organised
Demonstrate your organisational skills by discussing how you keep accurate records and manage your time effectively. You might want to share specific tools or methods you use to ensure all documentation is completed on time and in line with policies.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the team. This shows your genuine interest in the position and helps you understand how you can contribute to the income recovery goals. Consider asking about the challenges the team currently faces or how success is measured in this role.
