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For Companies At a Glance
- Tasks: Join our Customer Experience Team and engage with residents daily.
- Company: Phoenix Community Housing is a resident-led organisation making a real difference.
- Benefits: Enjoy flexible working, generous holidays, and enrolment in a pension scheme.
- Why this job: Make an impact in your community while learning and earning.
- Qualifications: No specific experience needed, just a passion for customer service.
- Other info: Hybrid working model allows you to balance office and home work.
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Ready for a new challenge? Want to learn as you earn?
What’s the role
Phoenix Community Housing is a housing organisation with a difference. We’re led by our residents, with a tenant as our Chair and residents forming the largest group on our Board. While some housing associations talk about resident involvement, we live and breathe it every day.
We are looking for a Customer Services Apprentice to join the busy Customer Experience Team for a period of months.
The successful candidate will be able to work collaboratively across the organisation and will have the skills to positively engage with colleagues and residents.
What’s in it for you?
In return, we offer excellent development opportunities, a range of benefits including enrolment into the social housing pension scheme, a generous holiday allowance, flexible working, and the opportunity to make a real difference to our local community.
What we’re looking for
As a Customer Services Apprentice at Phoenix Community Housing, you will be committed to delivering professional and effective customer service, working collaboratively with colleagues across the organisation, and contributing to the successful delivery of the corporate plan. You will proactively contribute to residents and the wider community with a commitment to a One Phoenix approach, focused on providing excellent homes and services, and always positively promoting the organisation, its aspirations, and values.
Location
The role is based at Phoenix Community Housing, The Green Man, Bromley Road, London: SE RP. We operate a hybrid working policy, requiring you to work both in the office and from home regularly, depending on the nature of the role.
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Customer Services Apprentice employer: Lewisham Council
Contact Detail:
Lewisham Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Apprentice
✨Tip Number 1
Familiarise yourself with Phoenix Community Housing's values and mission. Understanding their commitment to resident involvement will help you demonstrate your alignment with their goals during any discussions or interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've positively engaged with others in previous roles or experiences. This will highlight your ability to work collaboratively and effectively within a team.
✨Tip Number 3
Research the local community and the specific challenges it faces. Being knowledgeable about the area will allow you to speak confidently about how you can contribute to making a difference as part of the Customer Experience Team.
✨Tip Number 4
Prepare thoughtful questions to ask during your interview. This shows your genuine interest in the role and the organisation, and it gives you a chance to learn more about how you can fit into their One Phoenix approach.
We think you need these skills to ace Customer Services Apprentice
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Phoenix Community Housing is looking for in a Customer Services Apprentice. Highlight key responsibilities and required skills that you can demonstrate.
Tailor Your CV: Make sure your CV reflects your relevant experience and skills related to customer service. Use specific examples that showcase your ability to work collaboratively and engage positively with others.
Craft a Compelling Cover Letter: Write a cover letter that not only expresses your enthusiasm for the role but also aligns your values with those of Phoenix Community Housing. Mention how you can contribute to their mission of resident involvement and community service.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are crucial in customer service roles.
How to prepare for a job interview at Lewisham Council
✨Understand the Organisation's Values
Before your interview, take some time to research Phoenix Community Housing and its commitment to resident involvement. Familiarise yourself with their values and how they operate, as this will help you align your answers with what they stand for.
✨Showcase Your Customer Service Skills
As a Customer Services Apprentice, demonstrating your customer service skills is crucial. Prepare examples from your past experiences where you've successfully engaged with customers or resolved issues, highlighting your ability to work collaboratively.
✨Emphasise Your Willingness to Learn
Since this is an apprenticeship role, it's important to convey your eagerness to learn and grow. Be ready to discuss how you plan to develop your skills and contribute positively to the team and the community.
✨Prepare Questions for the Interviewers
Having thoughtful questions prepared shows your genuine interest in the role and the organisation. Ask about the team dynamics, opportunities for development, or how they measure success in customer service, which can also give you insights into their expectations.
