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- Tasks: Lead a team in corporate debt collection, ensuring efficient and customer-focused service.
- Company: Join a vibrant council in Lewisham, known for its diverse communities and commitment to social justice.
- Benefits: Enjoy flexible working, local government pension, staff discounts, and excellent training opportunities.
- Why this job: Make a real impact on financial outcomes while developing your leadership skills in a supportive environment.
- Qualifications: Experience in team leadership within debt recovery; strong communication and organisational skills required.
- Other info: Hybrid working model with both office and home-based tasks.
The predicted salary is between 36000 - 60000 £ per year.
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Discover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities!
We have a rich history of welcoming people from all over the world and are proud to be recognised as the UK’s first Borough of Sanctuary, for our work in championing the rights of refugees and migrants.
Introduction
An exciting opportunity has arisen for an experienced and motivated individual to step into the role ofCorporate Debt Collection Team Leader (HBOP and Sundry Debt)within the Revenues Service. This is a key leadership position responsible for supervising teams and supporting the Corporate Debt Manager in delivering a high-quality, efficient, and customer-focused debt collection service.
This role is ideal for someone looking to take the next step in their career, with a strong understanding of corporate debt processes and a commitment to continuous service improvement.
- Opportunity to develop your leadership skills and progress your career within the Council.
- Be part of a supportive and collaborative team committed to service excellence.
- Play a key role in improving financial outcomes for the borough.
What’s the role?…
Key Responsibilities
- Lead and manage the day-to-day operations of the Corporate Debt Collection team.
- Monitor performance, set targets, and ensure compliance with legislation and internal procedures.
- Support the collection of sundry debts, commercial rents, and benefit overpayments.
- Represent the Council in County Court proceedings and liaise with legal and court officials as needed
- Handle complex queries and complaints from internal and external stakeholders.
- Collaborate with colleagues across departments to ensure a joined-up approach to debt recovery.
- Deputise for the Corporate Debt Manager when required.
What’s in it for you?
Excellent training and development opportunities, plus a range of benefits including:
- Local Government Pension scheme
- Flexible working and family friendly policies
- Season ticket and bicycle loans
- A range of staff discounts including local subsidised gym memberships
- Supportive staff networks
What we’re looking for
- Experience supervising or leading a team in a debt recovery or revenues environment.
- Knowledge of County Court procedures and debt enforcement legislation desirable but not essential
- Excellent communication, organisational, and interpersonal skills.
- Ability to analyse data, monitor performance, and implement service improvements.
- A commitment to equality, diversity, and high standards of customer care.
Location
The job is primarily based inLaurence House, but we operate a hybrid approach where you will be required to work both in the office and from home on a regular basis.
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Corporate Debt Recovery Team Leader employer: Lewisham Council
Contact Detail:
Lewisham Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Corporate Debt Recovery Team Leader
✨Tip Number 1
Familiarise yourself with the specific debt recovery processes and legislation relevant to the role. Understanding the nuances of County Court procedures will give you an edge in discussions and interviews.
✨Tip Number 2
Network with professionals in the debt recovery field, especially those who have experience in local government. Engaging with them can provide insights into the role and may even lead to valuable referrals.
✨Tip Number 3
Demonstrate your leadership skills by sharing examples of how you've successfully managed teams or projects in the past. Be prepared to discuss your approach to performance monitoring and service improvement.
✨Tip Number 4
Research the Council's initiatives and values, particularly around equality and diversity. Showing that you align with their mission can set you apart as a candidate who truly understands the community they serve.
We think you need these skills to ace Corporate Debt Recovery Team Leader
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of the Corporate Debt Recovery Team Leader. Tailor your application to highlight your relevant experience in debt recovery and team leadership.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience supervising teams in a debt recovery or revenues environment. Provide specific examples of how you've successfully managed operations and improved service delivery.
Showcase Your Skills: Demonstrate your excellent communication, organisational, and interpersonal skills in your application. Use concrete examples to illustrate how these skills have helped you handle complex queries or complaints effectively.
Commitment to Values: Express your commitment to equality, diversity, and high standards of customer care in your application. This aligns with the values of the Council and shows that you are a good fit for their team.
How to prepare for a job interview at Lewisham Council
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Corporate Debt Recovery Team Leader. Familiarise yourself with debt collection processes, County Court procedures, and the specific challenges faced in this role. This knowledge will help you answer questions confidently and demonstrate your suitability.
✨Showcase Leadership Experience
Prepare examples from your past experiences where you've successfully led a team or managed operations. Highlight your ability to motivate others, set targets, and ensure compliance with regulations. This will show that you have the necessary skills to lead the Corporate Debt Collection team effectively.
✨Emphasise Communication Skills
As this role involves liaising with various stakeholders, it's crucial to showcase your excellent communication and interpersonal skills. Be ready to discuss how you've handled complex queries or complaints in the past, and how you can maintain a customer-focused approach while managing debt recovery.
✨Demonstrate Commitment to Improvement
Discuss your commitment to continuous service improvement and how you've implemented changes in previous roles. Be prepared to share specific examples of how you've analysed data to monitor performance and drive improvements, as this aligns with the expectations for the position.
