At a Glance
- Tasks: Lead continuous improvement and training to enhance service performance for residents.
- Company: Join a vibrant community-focused organisation in Lewisham, the UK’s first Borough of Sanctuary.
- Benefits: Enjoy generous holidays, flexible working, and a supportive work environment.
- Other info: Hybrid working model with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while driving innovation and efficiency.
- Qualifications: Experience in technology, system development, and effective training is essential.
The predicted salary is between 55353 - 57495 £ per year.
Discover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities! We have a rich history of welcoming people from all over the world and are proud to be recognised as the UK’s first Borough of Sanctuary for our work in championing the rights of refugees and migrants.
This role leads on continuous improvement, training and the development of systems across the repairs service, using data, insight and innovation to strengthen performance and deliver better outcomes for residents. You will drive the continuous improvement agenda, taking ownership of training, processes and system development to improve the service’s performance and outcomes. You will build a capable workforce, working with teams and contractors to identify opportunities to streamline processes, enhance systems and support more efficient delivery. You will use performance data and customer insight to shape improvement activity, embedding learning and translating it into practical change. You will champion a culture of development and accountability, supporting teams to innovate and improve. Above all, you will keep the customer at the heart of change, ensuring every improvement, training programme and system enhancement improves residents’ experience.
Responsibilities
- Lead the continuous improvement agenda across the repairs service.
- Own training, processes and system development to drive performance.
- Collaborate with teams and contractors to identify and implement efficiency and effectiveness improvements.
- Analyze performance data and customer insight to inform and shape improvement initiatives.
- Embed a culture of development, accountability and learning within the workforce.
- Ensure that improvements are customer‑focused and deliver better experiences for residents.
Qualifications
- You have strong experience in technology, system development and service improvement within a repairs or operational environment.
- You are confident developing lean, efficient processes that improve performance and deliver better value for the organisation and residents.
- You are an experienced trainer, able to design and deliver effective learning across a multi‑disciplinary workforce, building capability at all levels.
- You collaborate with service leaders to embed continuous improvement, using data, insight and innovation to drive change.
- You have strong attention to detail, ensuring robust quality assurance processes and checks.
- You bring a strong customer and business focus, ensuring improvements are meaningful, measurable and centred on better outcomes.
Location
The job is primarily based in Laurence House, with a hybrid approach that requires regular work both in the office and from home.
Salary
£55,353 - £57,495 per annum (PO5). All appointments will be offered at the minimum spinal column point for the grade of the role. The only exception to this will be when matching current salary (up to the maximum of the scale), which is subject to evidential proof.
Benefits
- Generous holiday allowance
- Local Government Pension scheme
- Flexible working and family‑friendly policies
- Season ticket and bicycle loans
- Staff discounts, including local subsidised gym memberships
- Supportive staff networks
- Diversity
Continuous Improvement and Training Manager employer: Lewisham Council
Join us in Lewisham, where your role as a Continuous Improvement and Training Manager will not only enhance our repairs service but also make a tangible difference to our diverse community. We pride ourselves on a supportive work culture that champions employee development, offering generous benefits such as flexible working arrangements, a Local Government Pension scheme, and opportunities for professional growth. Here, you will be part of a team that values innovation and accountability, ensuring that every improvement directly enhances the experiences of our residents.
StudySmarter Expert Advice🤫
We think this is how you could land Continuous Improvement and Training Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with professionals on LinkedIn. We can’t stress enough how valuable personal connections can be in landing that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their mission and how your skills align with their goals. We want you to shine, so practice common interview questions and have your own ready to ask!
✨Tip Number 3
Showcase your skills through real-life examples. When discussing your experience, use the STAR method (Situation, Task, Action, Result) to clearly demonstrate how you've made an impact in previous roles. We love seeing tangible results!
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can go a long way in keeping you top of mind. And remember, apply through our website for the best chance at landing that role with us!
We think you need these skills to ace Continuous Improvement and Training Manager
Some tips for your application 🫡
Show Your Passion for Improvement:When writing your application, let us see your enthusiasm for continuous improvement! Share specific examples of how you've driven change in previous roles, especially in training or system development. We want to know how you can make a difference!
Be Data-Driven:Since this role involves using data and insights, make sure to highlight your experience with performance metrics. Talk about how you've used data to inform decisions and improve services. Numbers speak volumes, so don’t shy away from sharing them!
Tailor Your Application:Take the time to customise your application for this role. Use keywords from the job description and align your skills with what we’re looking for. This shows us that you’ve done your homework and are genuinely interested in the position.
Keep It Customer-Focused:Remember, at the heart of this role is the customer experience. Make sure to emphasise how your past work has improved customer satisfaction or outcomes. We want to see that you understand the importance of putting residents first in everything you do!
How to prepare for a job interview at Lewisham Council
✨Know Your Stuff
Make sure you understand the role inside out. Familiarise yourself with continuous improvement methodologies and training techniques relevant to the repairs service. Brush up on any recent innovations in the field that could enhance performance and outcomes.
✨Data is Your Best Friend
Since the role involves analysing performance data and customer insights, be prepared to discuss how you've used data in past roles to drive improvements. Bring examples of how your insights led to tangible changes and better experiences for customers.
✨Showcase Your Training Skills
As an experienced trainer, think about specific training programmes you've designed or delivered. Be ready to share how you built capability within a team and the impact it had on performance. Highlight your ability to adapt training to different audiences.
✨Customer-Centric Mindset
Emphasise your commitment to keeping the customer at the heart of all improvements. Prepare to discuss how you've ensured that changes made in previous roles were focused on enhancing the customer experience and delivering better outcomes.
