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- Tasks: Support the Business Resources team with reception duties and enrol new learners.
- Company: Join Lewisham, a vibrant community known for its inclusivity and support for refugees.
- Benefits: Enjoy flexible working, local discounts, and excellent training opportunities.
- Why this job: Make a real difference in a culturally diverse environment while developing your skills.
- Qualifications: Proficient in Microsoft Office, with strong analytical and customer service skills.
- Other info: Part-time role during term-time, with potential First Aid training.
The predicted salary is between 28800 - 43200 £ per year.
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Discover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities!
We have a rich history of welcoming people from all over the world and are proud to be recognised as the UK’s first Borough of Sanctuary, for our work in championing the rights of refugees and migrants.
Introduction
- We would like to see experience of proficient use of Microsoft Office applications and of using database systems along with good analytical skills in the area of information management and use of data.
- To complete requests for reconciliation of data ensuring they are completed promptly and accurately as required.
- To provide a warm welcome for visitors to the centre, dealing with all enquiries in a professional and efficient manner.
- To adhere to Adult Learning Lewisham’s positive commitment to inclusivity and equal opportunities for all users at all times.
What’s the role? …
To support Adult Learning’s Business Resources team with evenings involving managing reception and front counter face to face, enrolling new and existing learners at the counter and over the phone, collecting course fees as well as setting up and maintaining office administrative working processes.
This role is part-time – hours per week (term-time only) Monday – Thursday pm – pm.
What’s in it for you?
Excellent training and development opportunities, plus a range of benefits including:
- Local Government Pension scheme
- Flexible working and family friendly policies
- Season ticket and bicycle loans
- A range of staff discounts including local subsidised gym memberships
- Supportive staff networks
What we’re looking for
The successful candidate must be confident in their own abilities to deal with immediate problems along with great interpersonal skills.
Experience in dealing with data and analysis of information as well as discretion when dealing with confidential information is key.
Applicants will need to demonstrate experience of organised administrative work or in a customer services role using and updating administrative systems and processes.
Location
Working primarily at our Granville Park centre. There will also be requirements to work from other centres to complete training or cover.
Special conditions
- Willingness to undertake First Aid training
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Business Resources Officer employer: Lewisham Council
Contact Detail:
Lewisham Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Resources Officer
✨Tip Number 1
Familiarise yourself with the specific Microsoft Office applications mentioned in the job description. Consider taking a quick online course or tutorial to brush up on your skills, especially in Excel and Word, as these will be crucial for data management and administrative tasks.
✨Tip Number 2
Gain some hands-on experience with database systems if you haven't already. Look for volunteer opportunities or internships that allow you to work with data entry and analysis, as this will help you demonstrate your analytical skills during the interview.
✨Tip Number 3
Practice your interpersonal skills by engaging in community activities or customer service roles. Being able to communicate effectively and warmly with visitors is key, so consider role-playing scenarios with friends or family to build your confidence.
✨Tip Number 4
Research Adult Learning Lewisham's commitment to inclusivity and equal opportunities. Understanding their values will not only help you align your answers during the interview but also show your genuine interest in contributing positively to their mission.
We think you need these skills to ace Business Resources Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft Office applications and database systems. Include specific examples of how you've used analytical skills in information management.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for working in a culturally diverse community like Lewisham. Mention your commitment to inclusivity and equal opportunities, as this aligns with the organisation's values.
Showcase Customer Service Skills: Provide examples of your experience in customer service roles. Highlight situations where you dealt with enquiries professionally and efficiently, as this is crucial for the role.
Prepare for Potential Questions: Think about how you would handle immediate problems and maintain discretion with confidential information. Be ready to discuss these scenarios during an interview.
How to prepare for a job interview at Lewisham Council
✨Showcase Your Microsoft Office Skills
Make sure to highlight your proficiency in Microsoft Office applications during the interview. Be prepared to discuss specific examples of how you've used these tools in previous roles, especially in relation to data management and analysis.
✨Demonstrate Your Analytical Abilities
Since the role requires good analytical skills, think of instances where you've successfully reconciled data or solved problems using data analysis. Be ready to explain your thought process and the outcomes of your actions.
✨Emphasise Customer Service Experience
As this position involves dealing with visitors and enquiries, it's crucial to demonstrate your customer service skills. Share experiences where you provided excellent service, handled difficult situations, or made a positive impact on customers.
✨Prepare for Inclusivity Questions
Given the organisation's commitment to inclusivity and equal opportunities, be prepared to discuss how you would contribute to a welcoming environment. Think about your past experiences working with diverse communities and how you can support this ethos.
