At a Glance
- Tasks: Manage teams delivering Housing Benefit and Council Tax Reduction services efficiently and accurately.
- Company: Lewisham Council focuses on vibrant, culturally diverse communities in Lewisham.
- Benefits: Enjoy generous holiday allowance, Local Government Pension scheme, and flexible working policies.
- Other info: The position is hybrid, based primarily in Laurence House, with a salary of £57,495 - £59,574.
- Why this job: Lead high-performing teams in a key role to improve service performance and customer experience.
- Qualifications: Extensive knowledge of Housing Benefit legislation and proven experience managing benefits operations required.
The predicted salary is between 57495 - 59574 £ per year.
Discover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities!
The Revenues and Benefits Department is seeking an experienced and driven Senior Benefit Service Manager to lead the delivery of high-quality Housing Benefit and Council Tax Reduction services within a complex and fast-paced environment.
What’s the role?
You will manage high-performing teams responsible for Housing Benefit, Council Tax Reduction and associated discretionary schemes, ensuring services are delivered efficiently, accurately and in line with legislation and corporate priorities. This is a key leadership role with responsibility for service performance, transformation and customer experience, supporting the service to achieve top quartile performance and adapt to an evolving welfare landscape.
What’s in it for you?
- Generous holiday allowance
- Local Government Pension scheme
- Flexible working and family friendly policies
- Season ticket and bicycle loans
- A range of staff discounts including local subsidised gym memberships
- Supportive staff networks
What We’re Looking For
- Extensive knowledge of Housing Benefit, Council Tax Reduction and welfare reform
- Extensive / in-depth knowledge of Housing Benefit legislation, including Support Exempt Accommodation (SEA)
- Extensive knowledge of subsidy work, audits (both internal and external), overpayments and other complex casework
- Proven experience managing high-volume Benefits operations
- Strong track record of improving service performance and efficiency
- Experience of leading, motivating and developing teams
- Ability to interpret legislation and implement operational change
- Strong analytical skills with experience using performance data
Location
The job is primarily based in Laurence House, but we operate a hybrid approach where you will be required to work both in the office and from home on a regular basis.
Special conditions
The job is subject to a basic DBS check. The recruitment process is anonymous and we don’t accept CVs.
Salary
£57,495 - £59,574 per annum (PO6).
Diversity
Lewisham Council is a Disability Confident employer. We welcome and encourage job applications of all abilities. If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert. We will make reasonable adjustments to make sure our disabled applicants and those with health conditions are supported throughout our recruitment process. We support the access to work scheme, further details are available at www.gov.uk/access-to-work/apply.
Contact John.Organ@lewisham.gov.uk or Joanne.Douglas@lewisham.gov.uk.
Benefits Service Manager employer: Lewisham Council
Working at Lewisham Council offers a supportive environment with staff discounts and family-friendly policies. Located in Laurence House, the team is dedicated to enhancing community welfare. The council is also a Disability Confident employer, promoting inclusivity in the workplace.
