Associate Director of Business Intelligence (London)

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Lewisham and Greenwich NHS Trust, (LGT), is a community-focused provider of local and acute care, delivering high-quality services to over one million people living across the London boroughs of Lewisham, Greenwich, and Bexley. We provide whole-life care and are here to support our communities to live healthier lives as well as taking care of them when they need us the most.

Employing almost 7,500 colleagues, affectionately known as Team LGT, we provide services at Queen Elizabeth Hospital in Woolwich, University Hospital Lewisham, and at over a dozen community settings in Lewisham. We also provide some services at Queen Mary's Hospital in Sidcup.

We have recently launched our new vision and values to mark the LGT10 – the tenth anniversary of our Trust forming in 2013. Our trust vision is to be exceptional. In the quality of our patient care; our support for colleagues; and in the difference we make through our partnerships and in our communities.

To achieve this we value Respect, Compassion, and Inclusion; Being accountable over staying comfortable; Listening over always knowing best; and Succeeding together over achieving alone. You can read more about our visions and values here

Our hospitals and community sites provide a wide range of inpatient and outpatient services, as well as emergency and planned care. The Trust is rated as good or outstanding in over three-quarters of the services inspected by the Care Quality Commission.

Every year our work includes performing 10,000 procedures in our theatres; bringing seven and a half thousand new lives into the world; carrying out 570,000 visits to patients in their homes or communities and providing emergency care for more than 300,000 patients arriving in our busy Urgent and Emergency Departments.

LGT is a centre for the education and training of medical students enrolled with King's College London's GKT School of Medical Education. We are a training centre for nurses, midwives and allied health professionals. We are pioneering new roles that will support the changing needs of our patients and are one of the largest employers of physician associates in the country.

We are committed to working with our partners to deliver the best outcomes for our local communities. This means playing an active role in the South East London Integrated Care System (ICS), and in formal partnerships including the South East London Acute Provider Collaborative, provider partnerships with our local mental health trusts and borough-based boards of the ICS in Bexley, Greenwich and Lewisham.

Job overview

The post holder will be responsible for overseeing the Business Intelligence and Analytics functions at Lewisham and Greenwich Trust. They will develop and deliver the trusts digital strategy to ensure that the Business Intelligence and Analytics functions provide the Trust and other stakeholders with the comprehensive business intelligence and analysis as well as developing the technical foundations to achieve the digital strategy. They will work closely with operational team to support the delivery of high-quality care by ensuring that the data is timely, accurate and complete. They will be responsible for ensuring the Trust is compliant with national data standards and support the Director of Performance and Information in monitoring progress against plans and giving assurance on external performance reporting.

The post holder will be responsible for managing three core areas within the Business Intelligence team, namely Reporting Services, Report Development and Planning & Commissioning.

The post holder will have specialist knowledge, gained through experience, of the data & analytics agenda within the NHS, across both Acute and Community settings, being able to analyse and present highly complex data for a Director and Board level audience. They should be able to develop strategies to ensure the Trusts data and analytics architecture is robust and supports the strategic aims of the organisation.

Main duties of the job
• Lead the development of an expert information service that supports becoming a data driven organisation.
• To work collaboratively across the organisation to identify key information and reports needed to drive service and quality improvement and manage delivery of these reports.
• To ensure that all Business Intelligence reports are continually developed to meet best practice and meet national reporting requirements.
• Support the Director of Performance in tracking the organisation against key targets including developing detailed analytical models to support delivery.
• To work with the Data Warehouse & Digital Systems teams to ensure that all required data feeds in place, that the data meets national and local data standards and that the Trust analytics and commissioning requirements are fully supported.
• To drive improvements to the quality of Trust data by ensuring robust reporting practices and linking in with teams to change practice or infrastructure.
• In conjunction with Finance team and other departments support the Trust with delivery of the trusts annual planning cycle and monitoring this on behalf of the Director of Performance.
• To lead on development and implementation of the Trusts data strategy linked to the overall digital strategy ensuring that departmental plans align and deliver to key milestones.

Working for our organisation

Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:

1. Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
2. Widening access (anchor institution) and employability
3. Improving the experience of staff with disability
4. Improving the EDI literacy and confidence of trust staff through training and development
5. Making equalities mainstream

Detailed job description and main responsibilities

The post holder will be responsible for overseeing the Business Intelligence and Analytics functions at Lewisham and Greenwich Trust. They will develop and deliver the trusts digital strategy to ensure that the Business Intelligence and Analytics functions provide the Trust and other stakeholders with the comprehensive business intelligence and analysis as well as developing the technical foundations to achieve the digital strategy. They will work closely with operational team to support the delivery of high-quality care by ensuring that the data is timely, accurate and complete. They will be responsible for ensuring the Trust is compliant with national data standards and support the Director of Performance and Information in monitoring progress against plans and giving assurance on external performance reporting.

The post holder will be responsible for managing three core areas within the Business Intelligence team, namely Reporting Services, Report Development and Planning & Commissioning.

The post holder will have specialist knowledge, gained through experience, of the data & analytics agenda within the NHS, across both Acute and Community settings, being able to analyse and present highly complex data for a Director and Board level audience. They should be able to develop strategies to ensure the Trusts data and analytics architecture is robust and supports the strategi aims of the organisation. They will provide expert advice on strategy and delivery of the data strategy.

The post holder an excellent knowledge and understanding of NHS Finance and Commissioning landscape, working with colleagues on the Finance Team to ensure that the Trusts Income and Activity data is an accurate reflection of the services and care provided, and that the required analytics and intelligence are available to support the Commissioning process. This will include supporting the Director of Performance and other senior leaders in developing the Trusts annual plan and monitoring of this during the year. They will also support the management of the Trusts contracts in relation to activity and income.

They will have an in depth understanding of the Health and Social Care agenda locally and nationally and translate that into required analytical support for commissioning, service delivery and achievement of performance standards. They will be required to work closely with colleagues in the APC, ICB and Region to collaboratively develop analytical tools and analysis to support the wider health economy.

The postholder will ensure that the Trusts BI and analytics team develop accurate and intuitive reporting to support the organisation across all areas. They will ensure engagement with teams on the reporting available ensuring it offers excellent user experience and drive engagement with these reports to support the Trusts agenda in becoming a data driven organisation. They will ensure robust monitoring and tracking against the annual operating plan. They will also lead on developing and implementing data science functions and drive delivery of advanced analytical techniques such as time series forecasting, use of LLMS and other predictive analytics to support operational delivery. The post holder will also be expected to contribute to]]> <