Digital Client Services Account Manager in London

Job title Account Director - DigitalBased London HQAbout TEAM LEWISWe are a global marketing agency that has gone from start-up to multi-national in little over two decades. expanding client relationships into new markets or services; making strategic acquisitions. The agency, its people and client campaigns have won many prestigious awards, including Cannes Lions, PRovoke Media, ICCO, European Excellence, PRCA Digital, Digital Impact, Global Digital Excellence.At the heart of the business is TEAM LEWIS Foundation. In January 2021, there was a need to respond to the challenges the COVID pandemic brought to communities and charitable organisations. TEAM LEWIS saw that support was crucial and change was needed to make that happen. Our local causes scheme was launched. Every member of TEAM LEWIS can nominate a local cause close to their heart to receive a cash donation. You can read more about TEAM LEWIS Foundation at .Purpose of the roleThe Account Director is a hands-on, client-facing role leading the end-to-end delivery of digital projects - from full website builds through to ongoing digital and social programmes. You'll take client briefs, shape them strategically, and work closely with UX/UI designers to bring them to life, before presenting solutions back to clients. ResponsibilitiesOwn end-to-end delivery of digital projects, including full website builds (often corporate-focused: investor-facing sites, careers/employer-brand sites for prospective employees) from brief through to launchTake a client brief, think through it strategically, and translate it clearly for UX/UI designers — consulting with them throughout the design and build processPresent strategic and creative recommendations to clients with confidence and clarityManage day-to-day client communications, acting as the primary point of contact and ensuring excellent service and satisfactionPlan, implement and maintain digital marketing and social media (organic and paid) projects/campaigns for TEAM LEWIS clientsUse analytics and reporting tools to measure performance, generate insight and demonstrate ROI across digital and social channelsMonitor and report on account KPIs, ensuring accurate reportingManage resourcing and staffing on projects, keeping delivery on budget and on scheduleAddress any reasons for client dissatisfaction promptly, putting in place proactive steps to strengthen the relationshipSupport the new business process: act on leads generated and help turn them into tangible opportunitiesEnsure financial and operating processes and procedures are properly executedBe a collaborative, encouraging and supportive member of the UK teamAbout youYou're an enthusiastic Senior Account Manager or Account Director, who's happy getting into the detail of project delivery, not just overseeing it from a distance. You have a strong track record of managing digital projects - particularly website builds - from brief to launch, and you're comfortable working with corporate clients (e.g. investor relations or employer-brand sites). You know your way around analytics and can use data to tell a clear performance story. You're confident taking a brief, thinking about it strategically, and translating that thinking for UX/UI designers - consulting with them as the project develops - before presenting the result to clients. You're not afraid to challenge convention or share a different point of view. The digital landscape is moving fast, and we want someone who brings fresh thinking rather than simply executing the brief in front of them.Background working in a communications, digital, advertising or marketing agency, managing digital projects for corporate clientsHands-on experience delivering website projects end-to-end (brief, strategy, design consultation, build, launch)Not from a commercial/ecommerce background - corporate/B2B project experience preferredWorking knowledge of analytics tools and reporting on digital/social performance and ROIComfortable managing budgets, resourcing and timelines to keep projects on trackConfident presenting strategic and creative recommendations to clientsStrong written and verbal communication and presentation skillsAbility to problem solve, project manage and multi-taskCollaborative team player, comfortable consulting closely with UX/UI designersThis job description is not intended to be an exhaustive list of the responsibilities for this role. We strive to create an inclusive workplace that supports and celebrates our diversity.