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- Tasks: Assist the Technology team with onboarding, access management, and helpdesk support.
- Company: Lewis Silkin is a dynamic legal services firm committed to diversity and innovation.
- Benefits: Enjoy flexible working options, training opportunities, and a supportive team environment.
- Why this job: Join a fast-paced team where your tech skills can shine and make a real impact.
- Qualifications: Proficiency in Microsoft Office, strong communication skills, and a passion for technology are essential.
- Other info: Open to applicants from diverse backgrounds; adjustments available during the recruitment process.
The predicted salary is between 24000 - 32000 ÂŁ per year.
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Join to apply for the Technology Services Assistant role at Lewis Silkin
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The Technology Services Assistant role is to assist with a number of essential operations of the Technology team to deliver excellent customer service. The roles main tasks will be around creation of new joiners including hardware provisioning, processing leavers and other credential changes, they will work across the whole team on various tasks, projects and regular processes as required.
This varied role will require flexibility, quick learning, creativity with self-motivation, an interest in technology, an inquisitive nature and customer service skills are essential to enhance and develop this role. Training will be available where required.
Key Responsibilities
- The creation of new joiners in a timely manner including testing access to enhance the on-boarding process
- Amending access for movers within the firm
- Responsible for processing leavers and ensuring access to systems is proactively managed
- Managing hardware assets as part of the new joiner and leaver process
- Assisting helpdesk with overflow work from our helpdesk ticketing system where required for the smooth delivery of the service
- Assisting the team in hardware and software upgrades and rollouts often out of hours or at weekends
About you
You will have a professional manner, excellent communication and interpersonal skills, and have previous experience working within an office. You’ll have a flexible nature and will enjoy working within a fast-paced team and will be highly organised. You’ll also possess strong numeracy and attention to detail skills, which will be key within this role. We are looking for someone who is passionate about being a team player, who is keen to support others.
Our ideal candidate will be able to demonstrate:
- Proficient in Microsoft Office and Windows technologies
- Ability to troubleshoot common hardware/software issues
- Ability to meet deadlines and adjust to changing priorities
- Ability to quickly gain new skills and knowledge when faced with new challenges
- Attention to detail is key in this role for the smooth running of the service
- Excellent verbal and written communication skills
- Open to asking questions and obtaining information in order to deliver the responsibilities of the role
- Working as part of a team to assist in delivering the Technology service
- Willing to work out of hours when required and at short notice
At Lewis Silkin our ethos is simple. We strive to do the best for our clients, our people and the communities in which we operate. We recognise that an inclusive workplace allows for all kinds of ideas and thoughts, a variety of points of view that can trigger discussions or deliver innovative results, and a wide range of versatile skills and expertise. We are proud of the diversity within Lewis Silkin and of our culture that allows people to be themselves at work, ensuring we provide the best possible service to our clients. We are committed to supporting candidates throughout the recruitment process by supporting anyone who requires adjustments, in order to ensure they have the opportunity to perform at their best. All applicants will be considered equally and fairly. If you’d like to request any adjustments throughout the recruitment process, or would like to discuss flexible working patterns, please email the recruitment team in confidence (recruitment@lewissilkin.com).
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Information Technology
-
Industries
Legal Services and Law Practice
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Technology Services Assistant employer: Lewis Silkin
Contact Detail:
Lewis Silkin Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technology Services Assistant
✨Tip Number 1
Familiarise yourself with the specific technologies and software mentioned in the job description, such as Microsoft Office and Windows. This will not only help you feel more confident during the interview but also demonstrate your proactive approach to learning.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully assisted others in previous roles. This could involve resolving issues or providing support, which is crucial for the Technology Services Assistant position.
✨Tip Number 3
Highlight your ability to adapt to changing priorities and meet deadlines. You can do this by discussing past experiences where you had to quickly adjust your plans or learn new skills to complete a task effectively.
✨Tip Number 4
Demonstrate your teamwork abilities by sharing instances where you collaborated with others to achieve a common goal. This will resonate well with the company's emphasis on being a team player and supporting colleagues.
We think you need these skills to ace Technology Services Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Technology Services Assistant role. Emphasise your customer service skills, attention to detail, and any technical proficiency you have, especially with Microsoft Office and Windows technologies.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for technology and your ability to work in a fast-paced team. Mention specific examples of how you've demonstrated flexibility, quick learning, and problem-solving skills in previous roles.
Highlight Relevant Experience: In your application, be sure to include any previous office experience or roles where you had to manage hardware/software issues. This will show that you have the practical knowledge needed for the position.
Show Your Team Spirit: Lewis Silkin values teamwork, so make sure to express your willingness to collaborate and support others in your application. Share examples of how you've successfully worked as part of a team in the past.
How to prepare for a job interview at Lewis Silkin
✨Show Your Tech Savvy
Make sure to highlight your proficiency in Microsoft Office and Windows technologies during the interview. Be prepared to discuss any troubleshooting experiences you've had with hardware or software issues, as this will demonstrate your technical skills.
✨Emphasise Customer Service Skills
Since the role involves delivering excellent customer service, share examples of how you've successfully assisted customers or colleagues in the past. This could include resolving issues or providing support, showcasing your interpersonal skills.
✨Demonstrate Flexibility and Quick Learning
The job requires adaptability and the ability to learn quickly. Be ready to discuss situations where you've had to adjust to changing priorities or pick up new skills rapidly. This will show that you're a good fit for the fast-paced environment.
✨Ask Thoughtful Questions
Prepare some insightful questions about the team dynamics, ongoing projects, or the technology services provided. This not only shows your interest in the role but also your inquisitive nature, which is essential for this position.
