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- Tasks: Manage client relationships and support onboarding for our innovative global employment law platform.
- Company: Join Lewis Silkin, a leading tech-enabled law firm with a focus on inclusivity.
- Benefits: Competitive salary, flexible working options, and a supportive team environment.
- Why this job: Be part of a dynamic team driving innovation in the legal tech space.
- Qualifications: Experience in account management and strong communication skills are essential.
- Other info: We celebrate diversity and offer excellent career growth opportunities.
The predicted salary is between 28800 - 48000 £ per year.
We are looking for an Account Executive to support our new global employment law platform Delphius. This new product supports Lewis Silkin's ambitions of becoming the leading technology-enabled law firm by delivering a world-class set of digital products.
The Account Executive will be responsible for managing the client life cycle and coordinating with internal and external stakeholders to achieve successful client outcomes.
Key Responsibilities- Managing the client onboarding and setup process, including demos/welcome calls as required.
- Overseeing and moving clients through the pipeline from lead to contract signing.
- Building and maintaining strong, long-lasting customer relationships in partnership with client partner and teams.
- Measuring and reporting on client satisfaction and feedback, liaising with client partners about individual relationships as needed.
- Tracking pipeline and activity to our CRM system.
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders including international law firm partners.
- Support the Delphius team and broader Practice Group to develop new business with existing and new clients, and identify areas of improvement to meet sales quotas.
- Forecast, track and analyse key account metrics (e.g. quarterly objectives, sales figures, renewal stats).
- Prepare reports on account status.
- Assist with challenging client requests or issue escalations as needed.
- Work with the product and leadership teams to identify new development needs and content gaps based on feedback from clients or external stakeholders, and/or account metrics and analysis (sales/renewal stats, usage, user journeys etc).
- Create pitch and renewal presentations and basic credentials.
You will have a professional manner, excellent communication and interpersonal skills, and have previous experience working within a product orientated organisation. You'll have an organised and flexible nature and will enjoy working within a fast-paced team. We are looking for someone who is passionate about being a team player, who is keen to support others, and with a "can-do" attitude.
Skills and Qualifications- Proven work experience as a Sales Account Manager, Junior Account Manager, Client Success Executive, or relevant role.
- Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office.
- Experience delivering client-focused solutions to meet customer needs.
- Proven ability to juggle multiple account management priorities at a time, while maintaining sharp attention to detail.
- Excellent listening, negotiation and presentation abilities.
- Strong verbal and written communication skills.
At Lewis Silkin our ethos is simple. We strive to do the best for our clients, our people and the communities in which we operate. We recognise that an inclusive workplace allows for all kinds of ideas and thoughts, a variety of points of view that can trigger discussions or deliver innovative results, and a wide range of versatile skills and expertise. We are proud of the diversity within Lewis Silkin and of our culture that allows people to be themselves at work, ensuring we provide the best possible service to our clients. We are committed to supporting candidates throughout the recruitment process by supporting anyone who requires adjustments, in order to ensure they have the opportunity to perform at their best. All applicants will be considered equally and fairly. If you'd like to request any adjustments throughout the recruitment process, or would like to discuss flexible working patterns, please email the recruitment team in confidence (recruitment@lewissilkin.com).
Account Executive in London employer: Lewis Silkin
Contact Detail:
Lewis Silkin Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Executive in London
✨Tip Number 1
Get to know the company inside out! Research Lewis Silkin and their new Delphius platform. Understanding their values and goals will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those interviews! Think about how your past experiences align with the responsibilities of the Account Executive role. Be ready to share specific examples of how you've managed client relationships and achieved successful outcomes.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest and keep you top of mind for the hiring team.
We think you need these skills to ace Account Executive in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Executive role. Highlight your experience with client management and CRM software, as these are key to what we’re looking for.
Showcase Your Communication Skills: Since excellent communication is a must-have for this position, use clear and concise language in your application. Don’t forget to demonstrate your interpersonal skills through examples from your past experiences.
Highlight Your Team Spirit: We love team players! Share instances where you’ve collaborated with others to achieve goals or overcome challenges. This will show us that you fit right into our fast-paced environment.
Apply Through Our Website: For the best chance of success, make sure to submit your application through our website. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Lewis Silkin
✨Know Your Product Inside Out
Before the interview, make sure you understand Delphius and its features thoroughly. Familiarise yourself with how it supports clients and enhances their experience. This will help you answer questions confidently and show your genuine interest in the product.
✨Showcase Your Client Management Skills
Prepare examples from your past experiences where you've successfully managed client relationships. Highlight how you’ve handled onboarding, feedback, and escalations. This will demonstrate your ability to navigate the client life cycle effectively.
✨Be Ready to Discuss Metrics
Since the role involves tracking key account metrics, be prepared to discuss how you've used CRM software in the past. Bring specific examples of how you’ve measured success and improved client satisfaction based on data analysis.
✨Emphasise Team Collaboration
Lewis Silkin values teamwork, so be ready to talk about how you’ve collaborated with internal and external stakeholders. Share instances where your teamwork led to successful outcomes, showcasing your 'can-do' attitude and flexibility.