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- Tasks: Manage client relationships and support onboarding for our innovative global employment law platform.
- Company: Join Lewis Silkin, a leading tech-enabled law firm with a focus on digital products.
- Benefits: Enjoy a supportive culture, flexible working options, and opportunities for professional growth.
- Other info: We value diversity and inclusivity, ensuring everyone can thrive at work.
- Why this job: Be part of a dynamic team making a real impact in the legal tech space.
- Qualifications: Experience in account management and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for an Account Executive to support our new global employment law platform Delphius. This new product supports Lewis Silkin’s ambitions of becoming the leading technology-enabled law firm by delivering a world-class set of digital products. The Account Executive will be responsible for managing the client life cycle and coordinating with internal and external stakeholders to achieve successful client outcomes.
Key Responsibilities
- Managing the client onboarding and setup process, including demos/welcome calls as required.
- Overseeing and moving clients through the pipeline from lead to contract signing.
- Building and maintaining strong, long-lasting customer relationships in partnership with client partner and teams.
- Measuring and reporting on client satisfaction and feedback, liaising with client partners about individual relationships as needed.
- Tracking pipeline and activity to our CRM system.
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders including international law firm partners.
- Support the Delphius team and broader Practice Group to develop new business with existing and new clients, and identify areas of improvement to meet sales quotas.
- Forecast, track and analyse key account metrics (e.g. quarterly objectives, sales figures, renewal stats).
- Prepare reports on account status.
- Assist with challenging client requests or issue escalations as needed.
- Work with the product and leadership teams to identify new development needs and content gaps based on feedback from clients or external stakeholders, and/or account metrics and analysis (sales/renewal stats, usage, user journeys etc).
- Create pitch and renewal presentations and basic credentials.
About you
You will have a professional manner, excellent communication and interpersonal skills, and have previous experience working within a product orientated organisation. You'll have an organised and flexible nature and will enjoy working within a fast-paced team. We are looking for someone who is passionate about being a team player, who is keen to support others, and with a "can-do" attitude.
Skills and Qualifications
- Proven work experience as a Sales Account Manager, Junior Account Manager, Client Success Executive, or relevant role.
- Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office.
- Experience delivering client-focused solutions to meet customer needs.
- Proven ability to juggle multiple account management priorities at a time, while maintaining sharp attention to detail.
- Excellent listening, negotiation and presentation abilities.
- Strong verbal and written communication skills.
Additional information
At Lewis Silkin our ethos is simple. We strive to do the best for our clients, our people and the communities in which we operate. We recognise that an inclusive workplace allows for all kinds of ideas and thoughts, a variety of points of view that can trigger discussions or deliver innovative results, and a wide range of versatile skills and expertise. We are proud of the diversity within Lewis Silkin and of our culture that allows people to be themselves at work, ensuring we provide the best possible service to our clients. We are committed to supporting candidates throughout the recruitment process by supporting anyone who requires adjustments, in order to ensure they have the opportunity to perform at their best. All applicants will be considered equally and fairly. If you’d like to request any adjustments throughout the recruitment process, or would like to discuss flexible working patterns, please email the recruitment team in confidence.
Account Executive employer: Lewis Silkin
Contact Detail:
Lewis Silkin Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Executive
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Knowing about Delphius and how it fits into Lewis Silkin’s vision will show you’re genuinely interested.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills as an Account Executive can help manage client relationships and drive success. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive.
We think you need these skills to ace Account Executive
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Executive role. Highlight your experience with client management and CRM software, as these are key to what we’re looking for at StudySmarter.
Showcase Your Communication Skills: Since excellent communication is a must-have for this position, use your application to demonstrate your verbal and written skills. Consider including examples of how you've successfully communicated with clients or stakeholders in the past.
Be Detail-Oriented: Pay attention to the details in your application. A well-organised and error-free submission reflects the sharp attention to detail we value at StudySmarter. Double-check everything before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows your enthusiasm for joining the StudySmarter team!
How to prepare for a job interview at Lewis Silkin
✨Know Your Product Inside Out
Before the interview, make sure you understand Delphius and its features thoroughly. Familiarise yourself with how it supports Lewis Silkin's goals and be ready to discuss how you can contribute to its success.
✨Showcase Your Client Management Skills
Prepare examples from your past experiences where you've successfully managed client relationships. Highlight your ability to juggle multiple priorities while maintaining attention to detail, as this is crucial for the Account Executive role.
✨Demonstrate Your Communication Prowess
Since excellent communication is key, practice articulating your thoughts clearly. Be prepared to discuss how you would handle challenging client requests or escalations, showcasing your negotiation and presentation skills.
✨Be Ready to Discuss Metrics
Familiarise yourself with key account metrics and be prepared to talk about how you've tracked and analysed them in previous roles. This will show that you understand the importance of measuring success and can contribute to achieving sales quotas.