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For Companies At a Glance
- Tasks: Manage client relationships and support our innovative global employment law platform.
- Company: Join Lewis Silkin, a leading tech-enabled law firm with a diverse and inclusive culture.
- Benefits: Enjoy competitive pay, flexible working options, and a supportive team environment.
- Why this job: Be part of a dynamic team making a real impact in the legal tech space.
- Qualifications: Experience in account management and strong communication skills are essential.
- Other info: We value diversity and support all candidates throughout the recruitment process.
The predicted salary is between 28800 - 48000 £ per year.
We are looking for an Account Executive to support our new global employment law platform Delphius. This new product supports Lewis Silkin’s ambitions of becoming the leading technology-enabled law firm by delivering a world-class set of digital products. The Account Executive will be responsible for managing the client life cycle and coordinating with internal and external stakeholders to achieve successful client outcomes.
Key Responsibilities
- Managing the client onboarding and setup process, including demos/welcome calls as required.
- Overseeing and moving clients through the pipeline from lead to contract signing.
- Building and maintaining strong, long-lasting customer relationships in partnership with client partner and teams.
- Measuring and reporting on client satisfaction and feedback, liaising with client partners about individual relationships as needed.
- Tracking pipeline and activity to our CRM system.
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders including international law firm partners.
- Support the Delphius team and broader Practice Group to develop new business with existing and new clients, and identify areas of improvement to meet sales quotas.
- Forecast, track and analyse key account metrics (e.g. quarterly objectives, sales figures, renewal stats).
- Prepare reports on account status.
- Assist with challenging client requests or issue escalations as needed.
- Work with the product and leadership teams to identify new development needs and content gaps based on feedback from clients or external stakeholders, and/or account metrics and analysis (sales/renewal stats, usage, user journeys etc).
- Create pitch and renewal presentations and basic credentials.
About you
You will have a professional manner, excellent communication and interpersonal skills, and have previous experience working within a product orientated organisation. You'll have an organised and flexible nature and will enjoy working within a fast-paced team. We are looking for someone who is passionate about being a team player, who is keen to support others, and with a "can-do" attitude.
Skills and Qualifications
- Proven work experience as a Sales Account Manager, Junior Account Manager, Client Success Executive, or relevant role.
- Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office.
- Experience delivering client-focused solutions to meet customer needs.
- Proven ability to juggle multiple account management priorities at a time, while maintaining sharp attention to detail.
- Excellent listening, negotiation and presentation abilities.
- Strong verbal and written communication skills.
Additional information
At Lewis Silkin our ethos is simple. We strive to do the best for our clients, our people and the communities in which we operate. We recognise that an inclusive workplace allows for all kinds of ideas and thoughts, a variety of points of view that can trigger discussions or deliver innovative results, and a wide range of versatile skills and expertise. We are proud of the diversity within Lewis Silkin and of our culture that allows people to be themselves at work, ensuring we provide the best possible service to our clients. We are committed to supporting candidates throughout the recruitment process by supporting anyone who requires adjustments, in order to ensure they have the opportunity to perform at their best. All applicants will be considered equally and fairly. If you’d like to request any adjustments throughout the recruitment process, or would like to discuss flexible working patterns, please email the recruitment team in confidence (recruitment@lewissilkin.com).
Account Executive employer: Lewis Silkin
Contact Detail:
Lewis Silkin Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Executive
✨Tip Number 1
Network like a pro! Reach out to people in your industry, attend events, and connect on LinkedIn. The more connections you make, the better your chances of landing that Account Executive role.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand how Delphius fits into their strategy and be ready to discuss how you can contribute to their goals. Show them you’re not just another candidate!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to show you were engaged and interested.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Lewis Silkin.
We think you need these skills to ace Account Executive
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Executive role. Highlight your experience with client management and CRM software, as these are key to what we’re looking for at StudySmarter.
Showcase Your Communication Skills: Since excellent communication is a must-have for this role, use your application to demonstrate your verbal and written skills. Consider including examples of how you've successfully communicated with clients or stakeholders in the past.
Be Organised and Detail-Oriented: We love candidates who can juggle multiple priorities while keeping an eye on the details. In your application, mention any tools or methods you use to stay organised, especially when managing client relationships.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the recruitment process.
How to prepare for a job interview at Lewis Silkin
✨Know Your Product Inside Out
As an Account Executive for Delphius, it's crucial to understand the platform thoroughly. Familiarise yourself with its features, benefits, and how it stands out in the market. This knowledge will help you answer questions confidently and demonstrate your passion for the product.
✨Showcase Your Relationship-Building Skills
Since the role involves managing client relationships, be prepared to discuss your previous experiences in building and maintaining strong connections. Share specific examples of how you've successfully navigated client interactions and resolved issues, highlighting your excellent communication skills.
✨Demonstrate Your Organisational Skills
The job requires juggling multiple priorities, so come ready to discuss your organisational strategies. Talk about tools or methods you use to keep track of client pipelines and account metrics, and how you ensure nothing falls through the cracks.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, especially regarding challenging client requests. Think of scenarios where you've had to think on your feet and how you handled them. This will show your 'can-do' attitude and readiness to support clients effectively.