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- Tasks: Provide top-notch IT support and tackle tech challenges in a dynamic law firm.
- Company: Join a respected law firm with a strong focus on professional development.
- Benefits: Earn up to £34,000, enjoy flexible work options, and receive paid overtime.
- Why this job: Make a real impact while growing your IT skills in a supportive environment.
- Qualifications: 1+ year of IT support experience; customer service skills are a must.
- Other info: Opportunities for career growth and exposure to exciting tech projects.
The predicted salary is between 28000 - 34000 £ per year.
We are delighted to be partnering with a well-established and highly regarded law firm in their search for an IT Analyst to join their Service Team. This is an excellent opportunity for a customer-focused IT professional to play a key role in delivering high-quality technical support within a professional services environment.
Law Firm IT or Professional Services experience is highly desirable for this role.
The Role
Reporting to the IT Service Manager, you will act as a primary point of contact for colleagues across the firm, handling support queries via phone, email and in person, all managed through a service desk system and aligned to agreed SLAs and KPIs. You will provide day-to-day technical support while also contributing to wider IT initiatives and project work when required. The successful candidate will take full ownership of assigned tickets, ensuring timely resolution or appropriate escalation, and maintaining high service standards throughout.
Key Responsibilities
- Deliver responsive, high-quality technical support across a broad technology landscape
- Diagnose and resolve hardware, software and application-related issues
- Manage incidents and service requests through to completion within agreed timeframes
- Undertake user and server administration tasks
- Support and guide colleagues within the IT team where appropriate
- Assist with ongoing IT improvement projects
The role is primarily based in Manchester, with occasional travel to the firm’s Liverpool and London offices as required.
Technical Environment
You will support and maintain a range of technologies, including:
- Windows Desktop environments and Windows Server
- Azure Virtual Desktop (AVD)
- Desktop PCs and laptops
- Mobile devices
- Printers and peripheral devices
- Microsoft 365 and Microsoft Office applications (Outlook, Teams, Word, Excel)
- Active Directory (user configuration and management)
- Local area networking, including basic cabling and patching to switches
There will also be opportunities to develop expertise in core legal systems such as iManage and Proclaim.
Working Hours & Benefits
- 35 hours per week, Monday to Friday
- Rotational shifts between 08:00 and 18:00
- Participation in a paid out-of-hours support rota
- Exposure to project work and ongoing professional development
About You
We are seeking someone with at least one year of hands-on IT support experience within a professional services setting. You will be confident working in a structured, SLA-driven environment and comfortable balancing competing priorities.
Key attributes and experience include:
- Strong customer service skills across phone, face-to-face and digital channels
- A disciplined and organised approach to managing workloads
- A proactive mindset with a commitment to continuous improvement
- Excellent troubleshooting and analytical ability
- High attention to detail
- Team-oriented with the ability to collaborate effectively
- Understanding of data protection and confidentiality requirements
- Awareness of Microsoft 365 and current industry technologies
Qualifications
Formal IT certifications such as MCSA or multiple MCPs would be highly advantageous. Candidates working towards entry-level qualifications such as CompTIA A+, MSDST, ITIL Foundation or similar are also encouraged to apply.
Law Firm IT Analyst in Manchester employer: Lewis Paige
Contact Detail:
Lewis Paige Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Law Firm IT Analyst in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the legal and IT sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the law firm and understand their tech environment. Brush up on common IT support scenarios and be ready to showcase your troubleshooting skills. We want you to shine!
✨Tip Number 3
Show off your customer service skills! In your conversations, highlight how you've helped users in the past. Remember, this role is all about delivering high-quality support, so let that passion come through.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative. So, get your CV polished and hit that apply button!
We think you need these skills to ace Law Firm IT Analyst in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Analyst role. Highlight your experience in law firm IT or professional services, and don’t forget to showcase your customer service skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with what we’re looking for. Keep it concise but impactful – we love a good story!
Show Off Your Technical Skills: In your application, be sure to mention your technical expertise, especially with Windows environments, Microsoft 365, and any relevant certifications. We’re keen to know how you can tackle the tech challenges we face every day.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Lewis Paige
✨Know Your Tech Inside Out
Make sure you brush up on the technologies mentioned in the job description, like Windows Desktop environments and Microsoft 365. Be ready to discuss your hands-on experience with these tools and how you've used them to solve problems in the past.
✨Show Off Your Customer Service Skills
Since this role is all about providing high-quality technical support, think of examples where you've gone above and beyond for a customer. Prepare to share specific situations where your strong communication skills made a difference.
✨Demonstrate Your Problem-Solving Ability
Be prepared to tackle some hypothetical troubleshooting scenarios during the interview. Think through your approach to diagnosing and resolving issues, and don’t hesitate to explain your thought process clearly.
✨Ask Insightful Questions
At the end of the interview, have a few questions ready that show your interest in the firm and the role. Ask about their IT improvement projects or how they measure success in the service team. This shows you're engaged and eager to contribute.