At a Glance
- Tasks: Provide top-notch IT support and tackle tech challenges in a dynamic law firm.
- Company: Join a respected law firm with a strong focus on professional development.
- Benefits: Earn up to £34,000, enjoy flexible work options, and receive paid overtime.
- Other info: Opportunity for career growth and exposure to exciting IT projects.
- Why this job: Make a real impact while growing your IT skills in a supportive environment.
- Qualifications: 1+ year of IT support experience; certifications like CompTIA A+ are a plus.
The predicted salary is between 28000 - 34000 £ per year.
We are delighted to be partnering with a well-established and highly regarded law firm in their search for an IT Analyst to join their Service Team. This is an excellent opportunity for a customer-focused IT professional to play a key role in delivering high-quality technical support within a professional services environment.
Law Firm IT experience is highly desirable for this role.
The Role
Reporting to the IT Service Manager, you will act as a primary point of contact for colleagues across the firm, handling support queries via phone, email and in person, all managed through a service desk system and aligned to agreed SLAs and KPIs. You will provide day-to-day technical support while also contributing to wider IT initiatives and project work when required. The successful candidate will take full ownership of assigned tickets, ensuring timely resolution or appropriate escalation, and maintaining high service standards throughout.
Key Responsibilities
- Deliver responsive, high-quality technical support across a broad technology landscape
- Diagnose and resolve hardware, software and application-related issues
- Manage incidents and service requests through to completion within agreed timeframes
- Undertake user and server administration tasks
- Support and guide colleagues within the IT team where appropriate
- Assist with ongoing IT improvement projects
The role is primarily based in Manchester, with occasional travel to the firm’s Liverpool and London offices as required.
Technical Environment
You will support and maintain a range of technologies, including:
- Windows Desktop environments and Windows Server
- Citrix
- Desktop PCs and laptops
- Mobile devices
- Printers and peripheral devices
- Microsoft 365 and Microsoft Office applications (Outlook, Teams, Word, Excel)
- Active Directory (user configuration and management)
- Local area networking, including basic cabling and patching to switches
There will also be opportunities to develop expertise in core legal systems such as iManage and Proclaim.
Working Hours & Benefits
35 hours per week, Monday to Friday. Rotational shifts between 08:00 and 18:00. Participation in a paid out-of-hours support rota. Exposure to project work and ongoing professional development.
About You
We are seeking someone with at least one year of hands-on IT support experience within a professional services setting. You will be confident working in a structured, SLA-driven environment and comfortable balancing competing priorities.
Key attributes and experience include:
- Strong customer service skills across phone, face-to-face and digital channels
- A disciplined and organised approach to managing workloads
- A proactive mindset with a commitment to continuous improvement
- Excellent troubleshooting and analytical ability
- High attention to detail
- Team-oriented with the ability to collaborate effectively
- Understanding of data protection and confidentiality requirements
- Awareness of Microsoft 365 and current industry technologies
Qualifications
Formal IT certifications such as MCSA or multiple MCPs would be highly advantageous. Candidates working towards entry-level qualifications such as CompTIA A+, MSDST, ITIL Foundation or similar are also encouraged to apply.
IT Analyst in Manchester employer: Lewis Paige
Join a dynamic and growing real estate company that values its employees and fosters a supportive work culture. With a focus on professional development, you will have the opportunity to manage your own portfolio while building strong relationships with stakeholders in the vibrant Essex area. Enjoy competitive benefits and a collaborative environment that encourages growth and innovation in property management.
StudySmarter Expert Advice🤫
We think this is how you could land IT Analyst in Manchester
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Lewis Paige values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Lewis Paige might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Lewis Paige!
✨Direct Apply to Lewis Paige
Let's not forget to apply directly through the Lewis Paige website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Analyst in Manchester
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Lewis Paige.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Lewis Paige. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Lewis Paige
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
