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- Tasks: Provide top-notch IT support and tackle tech challenges in a dynamic law firm.
- Company: Join a respected law firm with a strong focus on professional development.
- Benefits: Earn up to £34,000, enjoy flexible work options, and receive paid overtime.
- Why this job: Make a real impact while growing your IT skills in a supportive environment.
- Qualifications: 1+ year of IT support experience; certifications like CompTIA A+ are a plus.
- Other info: Opportunity for career growth and exposure to exciting IT projects.
The predicted salary is between 28000 - 34000 £ per year.
We are delighted to be partnering with a well-established and highly regarded law firm in their search for an IT Analyst to join their Service Team. This is an excellent opportunity for a customer-focused IT professional to play a key role in delivering high-quality technical support within a professional services environment.
Law Firm IT experience is highly desirable for this role.
The Role
Reporting to the IT Service Manager, you will act as a primary point of contact for colleagues across the firm, handling support queries via phone, email and in person, all managed through a service desk system and aligned to agreed SLAs and KPIs. You will provide day-to-day technical support while also contributing to wider IT initiatives and project work when required. The successful candidate will take full ownership of assigned tickets, ensuring timely resolution or appropriate escalation, and maintaining high service standards throughout.
Key Responsibilities
- Deliver responsive, high-quality technical support across a broad technology landscape
- Diagnose and resolve hardware, software and application-related issues
- Manage incidents and service requests through to completion within agreed timeframes
- Undertake user and server administration tasks
- Support and guide colleagues within the IT team where appropriate
- Assist with ongoing IT improvement projects
The role is primarily based in Manchester, with occasional travel to the firm’s Liverpool and London offices as required.
Technical Environment
You will support and maintain a range of technologies, including:
- Windows Desktop environments and Windows Server
- Citrix
- Desktop PCs and laptops
- Mobile devices
- Printers and peripheral devices
- Microsoft 365 and Microsoft Office applications (Outlook, Teams, Word, Excel)
- Active Directory (user configuration and management)
- Local area networking, including basic cabling and patching to switches
There will also be opportunities to develop expertise in core legal systems such as iManage and Proclaim.
Working Hours & Benefits
35 hours per week, Monday to Friday. Rotational shifts between 08:00 and 18:00. Participation in a paid out-of-hours support rota. Exposure to project work and ongoing professional development.
About You
We are seeking someone with at least one year of hands-on IT support experience within a professional services setting. You will be confident working in a structured, SLA-driven environment and comfortable balancing competing priorities.
Key attributes and experience include:
- Strong customer service skills across phone, face-to-face and digital channels
- A disciplined and organised approach to managing workloads
- A proactive mindset with a commitment to continuous improvement
- Excellent troubleshooting and analytical ability
- High attention to detail
- Team-oriented with the ability to collaborate effectively
- Understanding of data protection and confidentiality requirements
- Awareness of Microsoft 365 and current industry technologies
Qualifications
Formal IT certifications such as MCSA or multiple MCPs would be highly advantageous. Candidates working towards entry-level qualifications such as CompTIA A+, MSDST, ITIL Foundation or similar are also encouraged to apply.
IT Analyst in Manchester employer: Lewis Paige
Contact Detail:
Lewis Paige Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Analyst in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in law firms. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common IT support scenarios. Think about how you’d handle specific technical issues and customer service situations. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Don’t just apply anywhere; focus on firms that align with your values and career goals. Use our website to find roles that excite you and match your skills. It’s all about finding the right fit!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can keep you top of mind. Plus, it shows your enthusiasm for the role. Let’s make sure they remember you for all the right reasons!
We think you need these skills to ace IT Analyst in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Analyst role. Highlight your relevant experience, especially in law firm IT if you have it. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Keep it concise but engaging – we love a good story!
Show Off Your Technical Skills: In your application, don’t forget to mention your technical skills, especially with Windows environments, Microsoft 365, and any other relevant tech. We’re keen to see how you can contribute to our team!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it’s super easy!
How to prepare for a job interview at Lewis Paige
✨Know Your Tech Inside Out
Make sure you brush up on the technologies mentioned in the job description, like Windows Desktop environments and Microsoft 365. Be ready to discuss your hands-on experience with these tools, as well as any troubleshooting you've done in the past.
✨Show Off Your Customer Service Skills
Since this role is all about providing high-quality support, think of examples where you've gone above and beyond for a customer. Prepare to share specific situations where your strong communication skills made a difference.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life IT support scenarios. Practice how you would handle common issues, like diagnosing hardware problems or managing service requests. This will show your analytical ability and proactive mindset.
✨Demonstrate Your Team Spirit
This role requires collaboration within the IT team, so be prepared to talk about your experiences working in a team environment. Highlight how you’ve supported colleagues in the past and contributed to team projects.