IT Analyst – Manchester 35 hours per week | Rotating shifts | Paid overtime available Salary up to £40,000 + benefits Office-based with the option of 1 day a week to work from home We are delighted to be partnering with a well-established and highly regarded law firm in their search for an IT Analyst to join their Service Team. This is an excellent opportunity for a customer-focused IT professional to play a key role in delivering high-quality technical support within a professional services environment. The Role Reporting to the IT Service Manager, you will act as a primary point of contact for colleagues across the firm, handling support queries via phone, email and in person, all managed through a service desk system and aligned to agreed SLAs and KPIs. You will provide day-to-day technical support while also contributing to wider IT initiatives and project work when required. The successful candidate will take full ownership of assigned tickets, ensuring timely resolution or appropriate escalation, and maintaining high service standards throughout. Key Responsibilities Deliver responsive, high-quality technical support across a broad technology landscape Diagnose and resolve hardware, software and application-related issues Manage incidents and service requests through to completion within agreed timeframes Undertake user and server administration tasks Support and guide colleagues within the IT team where appropriate Assist with ongoing IT improvement projects The role is primarily based in Manchester, with occasional travel to the firm’s Liverpool and London offices as required. Technical Environment You will support and maintain a range of technologies, including: Windows Desktop environments and Windows Server Citrix Desktop PCs and laptops Mobile devices Printers and peripheral devices Microsoft 365 and Microsoft Office applications (Outlook, Teams, Word, Excel) Active Directory (user configuration and management) Local area networking, including basic cabling and patching to switches There will also be opportunities to develop expertise in core legal systems such as iManage and Proclaim. Working Hours
IT Analyst employer: Lewis Paige
Join a dynamic and growing real estate company that values its employees and fosters a supportive work culture. With a focus on professional development, you will have the opportunity to manage your own portfolio while building strong relationships with stakeholders in the vibrant Essex area. Enjoy competitive benefits and a collaborative environment that encourages growth and innovation in property management.
