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For Companies At a Glance
- Tasks: Join our Client Services team to connect clients with legal departments and ensure top-notch service.
- Company: Be part of a prestigious, award-winning law firm in Manchester known for exceptional client care.
- Benefits: Enjoy full training, ongoing support, and a dynamic work environment with growth opportunities.
- Why this job: Make a real impact while developing your skills in a supportive and collaborative setting.
- Qualifications: Strong communication skills and attention to detail are essential; legal experience is a plus.
- Other info: This role is office-based in Spinningfields, supporting teams across Manchester, Liverpool, and London.
The predicted salary is between 20000 - 30000 £ per year.
Are you passionate about delivering outstanding customer service? Whether you’re a law graduate with customer service experience looking to apply your skills in a legal environment, or a customer service professional keen to transition into the legal sector, this is an exciting opportunity to join a prestigious and award-winning law firm as a Client Services Executive.
About the Role
As part of the dynamic Client Services team, you will be a vital link between prospective and existing clients and the firm’s various legal departments. Your role will involve ensuring that client enquiries are accurately conveyed to the appropriate teams, facilitating a seamless onboarding process and delivering a first-class customer experience. Based at the firm’s head office in Spinningfields, Manchester, this office-based role supports legal teams across multiple locations, including Manchester, Liverpool, and London. The team is instrumental in fostering strong client relationships, enhancing customer satisfaction, and driving repeat business and referrals.
Key Responsibilities
- Act as the first point of contact for new client enquiries, ensuring a professional and welcoming experience.
- Communicate with clients via multiple channels, providing clear and accurate information about the firm’s legal services.
- Accurately record and process client details and enquiries using Proclaim case management software.
- Liaise with internal legal teams, escalating enquiries efficiently and ensuring feedback is documented promptly.
- Develop a strong understanding of the firm’s departments and services to support clients effectively.
- Organise and prioritise workloads to meet service level agreements, ensuring all tasks and client communications are managed efficiently.
- Conduct initial assessments on enquiries and provide appropriate quotes where applicable.
- Support legal teams with matter opening and Know Your Client (KYC) checks.
- Maintain a flexible and proactive approach to accommodate the evolving needs of the business and team.
What We’re Looking For
Essential:
- Strong verbal and written communication skills with a professional and client-focused approach.
- Ability to organise and prioritise workloads independently to meet deadlines and service targets.
- High attention to detail and accuracy in data entry and case management.
- Proven ability to meet or exceed Key Performance Indicators (KPIs).
Desirable:
- Previous experience in a similar client service role within the legal sector.
- Familiarity with Proclaim case management software (full training will be provided).
Why Join Us?
This is an excellent opportunity to be part of a forward-thinking, highly regarded law firm that values exceptional client service. You’ll receive full training and ongoing support to develop your skills within a professional and fast-paced environment. If you’re looking for a role where you can make a real impact and grow your career in a supportive and collaborative setting, we’d love to hear from you. Apply today to take the next step in your career with a leading law firm in Manchester.
Client Services Executive - Law Firm employer: Lewis Paige
Contact Detail:
Lewis Paige Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Executive - Law Firm
✨Tip Number 1
Familiarise yourself with the legal services offered by the firm. Understanding their specific areas of expertise will help you communicate effectively with clients and demonstrate your genuine interest in the role during any interviews.
✨Tip Number 2
Network with professionals in the legal sector, especially those who work in client services. Attend industry events or join relevant online forums to gain insights and potentially make connections that could lead to referrals.
✨Tip Number 3
Practice your communication skills, both verbal and written. Since this role requires a client-focused approach, being able to convey information clearly and professionally will set you apart from other candidates.
✨Tip Number 4
Showcase your organisational skills by preparing examples of how you've successfully managed workloads or prioritised tasks in previous roles. This will demonstrate your ability to meet deadlines and service targets, which is crucial for this position.
We think you need these skills to ace Client Services Executive - Law Firm
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and any legal knowledge you possess. Emphasise skills that align with the job description, such as communication and attention to detail.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for client service and your interest in the legal sector. Mention specific examples of how you've successfully handled client enquiries or improved customer satisfaction in previous roles.
Highlight Relevant Skills: In your application, clearly outline your strong verbal and written communication skills. Provide examples of how you've organised workloads and met deadlines in past positions, as these are crucial for the role.
Research the Firm: Familiarise yourself with the law firm's services and values. This will help you tailor your application and demonstrate your genuine interest in joining their team during the interview process.
How to prepare for a job interview at Lewis Paige
✨Research the Firm
Before your interview, take some time to research the law firm. Understand their values, services, and recent achievements. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Demonstrate Communication Skills
As a Client Services Executive, strong communication is key. During the interview, practice clear and concise responses. Use examples from your past experiences to illustrate how you've successfully communicated with clients or colleagues.
✨Showcase Your Organisational Skills
Be prepared to discuss how you manage your workload and prioritise tasks. You might be asked about specific situations where you had to meet deadlines or handle multiple enquiries at once, so have those examples ready.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the firm is the right fit for you.
