Customer Service - French, German Or Dutch & English

A world class platform - Data driven products - Presence in 80+ countries - 35+ languages - Opportunity for development, growth and travel.

Lewis Davey has two rare opportunities to join a global efficiency organisation that creates a healthier, safer and sustainable world for all and is looking to speak with candidates who are early in their career (sub 3 years). A keen passion for the sustainability agenda along with health and safety, this role is very much about the person. Someone who is motivated, enthusiastic, pro-active and good at the 'people element'. Joining as a Customer Specialist - all things business consumer, supporting clients, customer solutions and transitioning into B2B Sales. This role might suit those already with a sales background in SaaS or Tech or customer service and ready to build to something more.

We are recruiting TWO roles:

• Role 1 Requires native speaking of French, German or Dutch and English.
• Role 2 requires native French speaking AND English (with travel once/twice a month to Paris).

Role responsibilities include:

• Proactively service and support contractor/supplier clients.
• Conduct training on products via phone, web based and face-to-face meetings.
• Participate in the implementation of sales and marketing projects.
• Field incoming calls, handle contractor customer inquiries and troubleshoot problems.
• Assist with CRM and testing.
• Handle client account management functions, including invoicing and collections.
• Proactively analyse customer service processes and bring forth ideas for continuous improvement.
• Research and develop various resources and reference documents for clients.

Who should apply?

• Excellent verbal and written communication skills in French/Dutch/German and English.
• A customer service orientation and a passion for helping others.
• A desire to work with people and engage in verbal interaction over the phone.
• A career aspiration to start in Customer Service and progress into B2B sales.
• Proficient computer skills (Word, Excel, PowerPoint, e-mail applications).
• A diligence for in-depth learning of software programs and new concepts.
• Strong retention skills and patience for difficult troubleshooting scenarios.

What you will need to succeed:

• Bachelor's degree from an accredited university and/or equivalent work experience.
• Advanced fluency in French and English (written and verbal) required.
• Desire to work in customer service and move into B2B sales within 12-24 months.
• Ability to work in office at least 3 days a week.

Training:

Our client will offer an 8-week training program that will equip you with the skills and knowledge you need to excel in your role. You will learn from experienced trainers and mentors in the areas of soft skills development, customer service excellence and company products and services. This training period is a crucial part of your journey at the organisation, and it requires your full commitment and attendance every day.

The Package and benefits are extremely attractive, and the role is based in London with 3 days a week in the office with some international travel for training in the beginning.

Please note that you must hold RTW in the UK and speak ONE or more of the above languages along with English.

Please note that we will endeavour to review your application within two weeks and, if there is interest in your candidacy, a Consultant will be in touch. Unfortunately, due to the significant amount of applications we receive, we are unable to provide individual feedback so if you have not heard from us within two weeks, please consider your application unsuccessful. Thank you for your interest.

All applications will be subject to Lewis Davey's privacy policy.