Senior Account Manager (B2B Tech)

TEAM LEWIS is looking for a dynamic PR professional with B2B tech comms experience to work on a roster of established multi-market clients. With strong client relationship building skills, the Senior Account Manager will help with the retention, development and growth of the accounts. They will bring innovative and creative thinking to business challenges and thrive in a culture of curiosity.

This opportunity is for ambitious, proactive professionals who are keen to progress their career and make an impact in a forward-thinking, fast-paced, independent global organisation.

About TEAM LEWIS

TEAM LEWIS is a global marketing agency that has grown from start-up to multi-national in a little over two decades. Its success is due to a combination of factors: talented creatives delivering award winning campaigns; expanding client relationships into new markets or services; its independence from outside investors. The agency, its people and client campaigns have won many awards, including Cannes Lions, PRovoke Media, ICCO, European Excellence, PRCA Digital, Digital Impact, Global Digital Excellence.

At the heart of the business is the TEAM LEWIS Foundation (TLF), a non-profit charitable entity. Since its launch in 2021, it has funded over 2,700 causes. The TLF promotes a wide variety of social, cultural, and environmental causes that benefit society. It aims to strengthen the bonds between the creative industries, businesses, government, and non-profits. Community charities are championed by employees who, in addition to the financial donation, volunteer their time and skills to maximize the grants’ effectiveness.

Purpose of the role

The Senior Account Manager (SAM) will work on notable multi-market technology clients with UK and international colleagues. The SAM has a clear understanding of their clients’ goals, objectives and requirements. They will deliver the highest levels of service and develop long-lasting trustful relationships with clients. The SAM will translate strategic and creative thinking into action, executing campaigns that deliver. For this role, strong media relations skills are required. The SAM will foster journalist contacts, leading team outreach and placement.

The SAM will help spot opportunities to grow existing clients and play a role on new business pitches, working on credentials, RFIs and pitches. They will help onboard new client wins.

An active contributor to the success of the business, the SAM will champion a collaborative, positive culture. Leading by example and hands on development of direct reports are important in this role.

Mainresponsibilities

• Build consultative relationships with clients as a main contact; drive retention and organic growth
• Manage and deliver day to day campaign activities, focussing on programme goals and ensuring that the KPIs, deadlines and budgets are met
• Develop multi-channel creative campaigns that bring brand messaging to life
• Provide, and quality control, written content for campaigns including press releases, social posts, articles/features, blog entries, biographies, briefing documents, etc
• Manage media relations activity, maintaining strong personal relationships with journalists, bloggers, influencers and analysts across national, trade, vertical, social media and channels
• Consult with clients on media opportunities in relation to the news agenda
• Play an active role in new business pitches by providing research and insights, content generation, creative ideas, presentation preparation and delivery
• Help build a high calibre and motivated team: set objectives for line reports and support strengths and professional development
• Promote a culture of innovation and curiosity for continuous professional improvement
• Contribute to “all hands” meetings, press briefings, training sessions and attend socials
• Be a collaborative, encouraging, supportive member of the London HQ team.

About you

Energetic, resourceful and positive, you have proven agency experience of managing and delivering B2B communications campaigns for clients in the tech sector. You have contributed to winning and retaining accounts as well as driving organic growth from existing clients. A wise thinker, you relish advising clients and building trust. An empathetic and charismatic team player you enjoy coaching and motivating people. Mission focussed and commercial you like to exceed goals, deliver results and make a positive impact.

Additional requirements

• Good understanding of trends and issues impacting business and stakeholder audiences
• Experience working on international B2B technology brands
• Experience in Data Centre, Cybersecurity and AI space is preferred; experience working with international clients is desired
• In-depth knowledge of the offline and online media, robust journalist contacts, up to date with current affairs
• Understanding of integrated marketing campaigns, including digital and paid media
• Good written and verbal communication and presentation skills
• Ability to problem solve, project manage, prioritise, multi-task to tight deadlines and with impeccable attention to detail
• Integrity, humility, self-drive/initiative – and a sense of humour!

Key internal relationships

• Director – line manager
• Senior Account Executives/Account Executives – direct reports
• Global Client Lead (London)
• Senior Vice President, EMEA (London HQ leader)
• Client Engagement Manager (London)
• People Partner (London)

This job description is not intended to be an exhaustive list of the responsibilities for this role. Other responsibilities may be added from time to time.

TEAM LEWIS is an Equal Opportunity Employer. We are committed to creating and fostering an environment focused on equality, empowerment and respect. We strive to create an inclusive workplace that supports and celebrates our diversity. We continue to invest in our efforts to ensure that TEAM LEWIS is a place where everyone can thrive.

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