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- Tasks: Lead the delivery of top-notch food and beverage services at Harlequins FC.
- Company: Join one of the most prestigious rugby clubs in the world.
- Benefits: Up to £70,000 salary, bonuses, healthcare, and 27 days' annual leave.
- Why this job: Make a real impact in a vibrant hospitality environment.
- Qualifications: Senior F&B leadership experience and strong stakeholder engagement skills.
- Other info: Dynamic role with excellent career development opportunities.
The predicted salary is between 70000 - 70000 £ per year.
We are looking for a next General Manager at Harlequins FC to play an integral role in delivering a world‑class food and beverage service for one of the most famous and prestigious rugby clubs in the world.
Responsibilities
- Own the day‑to‑day delivery of guest‑first, consistent, high‑quality food and service across all areas of the stadium.
- Work closely with Harlequins FC and the Operations Director to define hospitality strategy with clear objectives and outcomes, align on priorities, and deliver a shared vision for the stadium’s F&B experience.
- Ensure Harlequins remains at the forefront of stadium hospitality – monitor competitor activity, industry trends, and supporter expectations.
- Lead a strong health and safety culture, ensuring full compliance with all policies and regulations.
- Maintain Levy’s standards across excellent food quality, presentation, staffing, and service delivery.
- Work with Compass procurement and third‑party suppliers to ensure quality, value, and operational efficiency.
- Design a flexible staffing model that supports matchdays, events, and extended operating hours.
- Lead and support capex, innovation, and infrastructure projects in partnership with the club, Levy stakeholders, and contractors.
- Build a positive, energetic, and hospitality‑driven culture aligned with Harlequins values.
Qualifications
- Senior F&B leadership experience within stadiums, arenas, large venues, or high‑volume hospitality across a diverse portfolio of outlets and operational functions.
- Strong presence and confidence when engaging with senior stakeholders, clients, and partners.
- Passionate about people, team development, and building a positive culture.
- Experience leading change programmes and delivering innovation.
- Experience working closely with a client organisation.
- Strong commercial acumen with previous P&L accountability.
- Energy, charisma, and confidence.
- The ability to switch seamlessly between leadership and hands‑on teamwork.
- A structured, organised, and adaptable approach.
- A calm nature and ability to work under pressure with resilience in the face of unexpected challenges.
Benefits
- Competitive salary with bonus and full company benefits.
- 27 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme.
- Healthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments).
- Mental health support: 24/7 Employee Assistance Programme.
- Family benefits: Enhanced maternity, paternity, and adoption leave; 2 days’ additional leave after returning from maternity leave; day off for your baby’s first birthday; enhanced family leave.
- Perks & discounts: Shopping, entertainment, and travel discounts, 20% off Nuffield Health and 10% off PureGym memberships.
- Financial wellbeing: Pension scheme, Life Assurance, preferred rates on salary finance products.
- Development opportunities: Professional subscriptions, ongoing training and structured career pathways.
Levy UK & Ireland is part of Compass Group, the world’s largest catering company and a vibrant leader in hospitality. We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive.
General Manager - Harlequins FC in Twickenham employer: Levy
Contact Detail:
Levy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager - Harlequins FC in Twickenham
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups, and don’t be shy about reaching out to current or former employees at Harlequins FC. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show your passion! When you get the chance to chat with hiring managers or during interviews, let your enthusiasm for food and beverage service shine through. Share your ideas on how to elevate the guest experience at Harlequins FC – they’ll love your initiative!
✨Tip Number 3
Prepare for the unexpected! Interviews can throw curveballs, so be ready to discuss how you’d handle challenges in a fast-paced environment. Think of examples from your past experiences where you’ve led change or innovated under pressure.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Harlequins team. Don’t miss out on this opportunity!
We think you need these skills to ace General Manager - Harlequins FC in Twickenham
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see your passion for food and beverage service, especially in a vibrant environment like Harlequins FC. Share why you’re excited about this opportunity and how you can contribute to our world-class experience.
Tailor Your CV: Make sure your CV is tailored to highlight your relevant experience in F&B leadership. We’re looking for specific examples of your past successes, especially in high-volume settings. Don’t just list your duties; show us how you’ve made an impact!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell your story! Use it to connect your background with the responsibilities outlined in the job description. We want to know how your skills align with our vision for hospitality at Harlequins FC.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Harlequins FC!
How to prepare for a job interview at Levy
✨Know Your Stuff
Before the interview, dive deep into Harlequins FC's history, values, and recent developments. Familiarise yourself with their food and beverage offerings and any recent changes in stadium hospitality. This will show your genuine interest and help you connect your experience to their needs.
✨Showcase Your Leadership Style
Be ready to discuss your leadership approach and how you've successfully led teams in high-pressure environments. Share specific examples of how you've fostered a positive culture and driven change in previous roles, especially in F&B settings.
✨Prepare for Scenario Questions
Expect questions about handling unexpected challenges, such as staffing shortages on match days or managing guest complaints. Think of real-life scenarios where you’ve demonstrated resilience and problem-solving skills, and be prepared to share these stories.
✨Engage with Stakeholders
Since the role involves working closely with senior stakeholders, practice articulating your ideas clearly and confidently. Prepare to discuss how you would align with the Operations Director and other key players to achieve shared goals for the stadium’s hospitality strategy.